When opening a pdf link the process stalls and there is a message that Adobe acrobat reader is running. to the best of my knowledge I do not have the reader. I have an older version of Acrobat Pro. How can I fix this?

when opening a pdf link on a web poage the process stalls and there is a message that Adobe acrobat reader is running. To the best of my knowledge I do not have the Acrobat reader. To the best of my knowledge I have deleted the reader program. I have an older version of Acrobat Pro. The problem occurred before I did the deletion and continues since then.

Assuming that you are using IE10 / IE11 on Windows: http://support.microsoft.com/kb/2716529

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I just installed iPhone 11 and when I try to play a slide show, it just blinks and and shows the whole group of pictures at once. I have done many slideshows with older versions of iPhoto. How can I fix this?

I just installed iPhoto from the iLife 11 and when I try to play a slide show, it just blinks and shows a whole bunch of pictures at once. I have done many slide shows with no problem in an earlier version of iPhoto. What can I do to fix this?

thats tough man, yeah exchanging it is the best option. But why do people always leave a message saying" i'll probably just by an ipod" and it's usually followed by, "even though i don't like apple or ipod" . I mean fine, if u feel like giving up on the zen micro thats fine, i personally don't care if you're going to buy an ipod. for god sakes ipod isn't even the next alternati've mp3 players, theres plenty. Are u just trying to get the creative people saying "oh man we lost another one to ipod" cuz i'm sure they don't lose sleep over u wanting to buy an ipod instead of a zen. *done ranting*
Message Edited by bleakreserve on 02-3-2005 06:34 AM

Since I downloaded Security Update 2012-006 for Mac OS X 10.6 I have been unable to print or upgrade my Quicken 2006. How can I fix this? Hurry! I need to pay my bills. thank you very much

Since I downloaded Security Update 2012-006 for Mac OS X 10.6 I have been unable to print or upgrade my Quicken 2006. How can I fix this? Hurry! I need to pay my bills.
thank you very much

Looks like Apple did the same thing with Lion that Microsoft did with Vista. Brought it on the market before it was ready.
I run a MacBook Pro and upgrading to Lion caused me two days of trouble and computer crash. Router settings removed and router blocked. Dongle not recognised, you name it.
In the end, I gave up and using my Snow Leopard installation disk and a Time Machine Backup finally got my computer up and running again. Thanks to Lion, I think I'll stay with OS X 10.6.8 at least it's reliable.

I cannot get apps from the itunes store and there is a message that this apple id has not been used with the itunes store

i cannot get apps from the itunes store and there is a message that this apple id has not been used with the itunes store

I have the same problem and when I review my account and enter my cc info it tells me "Your request is temporarily unable to be processed. Please try again later." and this is day 5 of trying again later. What the **** is the prob? It isn't the card bc it has plenty of $$$ on it.

My Google search autocomplete me in Firefox does not work anymore. However, it still works with Internet Explorer. How can I fix this so Google gives me search suggestions again?

My Google search autocomplete me in Firefox does not work anymore. However, it still works with Internet Explorer. How can I fix this so Google gives me search suggestions again?

Solution update: Disabled XULRunner 1.9.1 extension from Add-ons > Extensions. Problem solved.

My ipod will not save music on it after it has been disconnected...how can i fix this?

My iPod classic does not save music on it. It saved music on it twice and when I connected it to add more music it would no longer save music on it. It keeps resetting itself. How can I fix this?

Apple will exchange the iPod for $79
A third-party place like the following is less expensive:
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace it yourself.
iPod Touch Repair – iFixit

IMessage won't send on my mac pro. how can i fix this?

i cant send messages on imessage on my mac. it worked befroe nut now it has stopped. the little red "!" come up. how can i fix this

I suggest you first reset netowrk settings in your phone and if that does not work, reset the phone by holding the home and the power on button together some 10 or 15 seconds until the while apple appears, then wait for the phone to reset (you will not lose any data). if all of this does not help, perhaps you should have a word with your carrier to make sure there are no issues with your texting plan.

My ipod will not respond to anything. I tried to restore but unable to how can I fix this?

Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437

I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My devices are not being found, but all are connected to my WiFi...how can I fix this?

Is there a way to fix my iCloud "Find my Device" feature? All of my devices are conected to my home WiFi and yet, the Find My Device feature says that all of my devices are not connected. How do I fix this?

Hello micoj8
There are a few things you can do and I have highlighted them below. If you want more information, then check out the article below.
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
http://support.apple.com/kb/ts4006
"No location available," "Offline," or "Location Services Off" alerts
This can occur if:
The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
OS X Mountain Lion or later
OS X Lion
You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.
Regards,
-Norm G.

Help! I upgraded my iphone to ios7 and now i can't connect my iphone to my 2008 Macbook because i don't have the most recent version of itunes! how can i fix this?

My current version of my computer is Mac OS X 10.5.8. can i upgrade my mac to other software versions to then get the new itunes? I know my computer may seem old, but as my husband and I both have full time jobs (in front of computers) we really don't use our home computer much. It still runs great and i do not want to buy a new $2,000 computer when i have a perfectly working one right now. Please help me find a solution to this. Thanks!

egrzesiowski wrote:
My current version of my computer is Mac OS X 10.5.8. can i upgrade my mac to other software versions to then get the new itunes?
Possibly...
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading...

The latest update to CC has caused brush lag across all versions of Photoshop. How can I fix this?

Ever since this past week's update to CC, I have noticed a decrease in performance across all versions of Photoshop I have installed, CS6 and CC. Many of the brushes I have, both in Photoshop's default and my own custom sets, lag horribly when drawing. My system had not previously had this issue as far as I can tell. Just to be safe, I have tested Photoshop on other builds, a macbook pro and a near top of the line PC. The lag happens across all systems. I've tried drawing with just the mouse and the Cintiq 12WX and the responsiveness is the same.
For the sake of this case, here are the specs of my main work computer. All drivers are up to date, as is the OS:
Processor: Intel Core 2 Quad CPU Q6600 2.40 GHZ
RAM: 8 GB
Operating System: Windows 8 (64-bit)
Graphics Card: AMD Radeon HD 6700 Series
Hard Drive: Samsung 830 256 GB Solid State (where my scratch drive is)
Monitor: 2 X Dell U2410
I have tried altering the OpenGL settings and disabling them altogether on all builds, including this one. There is no change in the lag of the brushes.
For the sake of complete clarity, these are the specs of the near top of the line PC and the Macbook, which both had the same issues:
The PC:
Processor: Intel Core i5 3570K 3.4 GHz, overclocked to 4.4 GHz
RAM: 16GB DDR3 1600 MHz
Operating System: Windows 8 (64 Bit)
Graphics Card: 2 X EVGA Nvidia GTX 670 4GB SLI
Hard Drive: 2 X Samsung 840 Pro 256 GB SSD, Raid 0
Monitor: Apple 27" Cinema Display
Macbook Pro:
Processor: Intel Core i7 2.7 GHz
Operating System: OSX 10.8 Mountain Lion
Hard Drive: Western Digital 500GB 7200 RPM
Graphics: Nvidia Geforce 630M
I've also tried completely uninstalling and re-installing Photoshop CS5 and CC on my work computer, which still did not solve the issue.
I am a freelance artist and this sudden lack of performance is putting a cramp in my deadlines and possibly in my income stream, if I cannot solve this issue quickly. Please advise!

I have some new info on the issueI thought I'd share with you.
First of all, I've installed Photoshop CC on my SurfacePro (Windows 8) and do not have the lag issue there. It's very similar hardware to my MacBook Pro. So the issue must have something to do with my MacBook.
After a lot of tinkering I discovered that it is my 27" Thunderbolt Display that is causing the brush lag. When I unplug it and only use my built in 13" screen the brush lag is gone. Aha!
I tried every available option in the Performance section but nothing helped. Again, Photoshop CS5 with attached Thunderbolt Display doesn't have a brush lag issue.
I'd be interested to know everyone else's setup who is experiencing this problem.

"file upload" window remains open after selecting a file. Have to "force quit" to get it to go away. How can I fix this?

Every time I try to upload a file, the "file upload" window remains open and will not go away unless I force quit Firefox. The window stays in front of all other programs and applications. Is this a problem with Firefox or with OSX? Any idea how to solve it? I've tried clearing the cache & cookies, etc. Should I reinstall Firefox or is there a simpler solution?

On Windows (don't know about Mac), the latest version will always take over the file association, and become the default for indd files. It's impossible to change it.
But there is a plugin for ID that makes this possible. Never tried it myself.
https://www.rorohiko.com/wordpress/downloads/lightning-brain-soxy/

I can't downoad latest version of itunes. How can I fix this?

I can't download new version of itunes. Can someone help?

when trying to install lastest version of itunes it says "the older version of apple software cannot be removed" any ideas.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Contacts seem to have broken into individual entries for email, phone number, address. How can I fix this?

My contacts have been split into individual entries for each part of the contact. There is now an entry for the phone number, each email address, and address of each contact that I have. I have never seen this before and would like to know if there is any way to combine them back into one. Thank you

Hey FionaB90,
Thanks for the question, and welcome to Apple Support Communities.
It sounds like your phone number has been unlinked from your Apple ID. To relink your phone number, we'll need to troubleshoot on your iPhone (not the iPad).
The following article provides information about linking your phone number to your Apple ID. Once linked, simply sign out of iMessage and FaceTime on your iPad, then sign back in.
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Additional Information:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Thanks,
Matt M.

Recently I have been unable to access hyperlinks from my email account. How can I fix this?

Recently I have lost the ability to access hyperlinks from my email. Need help fixing this issue.

Try quitting Mail and then reset the iPad. Double click the Home button to show the screen with running and recently used apps. Each app icon will have a sample page above it. Flick up on the page (not the app icon) and the page will fly away and the app icon will disappear. This quits that app. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

When opening a pdf link the process stalls and there is a message that Adobe acrobat reader is running. to the best of my knowledge I do not have the reader. I have an older version of Acrobat Pro. How can I fix this?

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