Replace new hp officejet 940xl black cartridge but get a can't print empty cartrige message ?

when i try replacing with new hp officejet 940xl black cartridge i get a can't print empty cartrige message, took back to store replaced  with new hp 940xl but continue to get same message ,watched instalation video, i'm doing it correctly,went to utilities , shows ink in older color cartiges but  no ink in new ? gone to hp support pages , no answer , no further help or direction ,now out of warrenty so no help from hp ? at wits end anyone else with this problem ?

Hi @SLA55
Thank you for the update. 
I’ve included the link to the HP ePrint app on Google’s Play Store for you.  This is just to confirm that we are discussing the same app.
I have included The HP ePrint Print Job Did Not Print document.  It has the trouble shooting steps for when an ePrint job fails to print. 
If you prefer speaking to a live person about the HP ePrint app and printing with it, you can also speak HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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