Replacement battery nightmare (poor service rant)

I just wanted to share a service nightmare I've had with Apple recently.
At the beginning of August, I noticed that the battery for my MacBook Pro was warped, and learned about the battery replacement program. The battery quickly became unusable, and I had to remove it from the laptop. I signed up on August 5 to receive a replacement. DHL Courier contacted me on August 14 to say they had received incomplete shipping information from Apple. They delivered a package to me on August 16, but it turned out to be an incorrect part. Instead of a MBPro battery, I received a PowerBook power adapter. I contacted Apple Care, and they promised to have a new one sent. I waited 3 weeks, it did not arrive. Contaced Apple Care again. They said they had no record of my contacting them. So I ordered yet another replacement battery, for which I am still waiting. Called them on Thursday (Sept. 28) to inquire. Was told they have no visibility into shipments for the battery replacement program, and that I could expect to wait an additional 4-6 week. Told them I needed to use my laptop for an upcoming business trip, could they speed the delivery? They said no, it would not be possible to speed the delivery . I said "thanks for such attentive service". So what did I do? I ordered a battery through the Apple Store, which was delivered to me this morning via FedEx, within 48 hours.
This experience is my first of receiving poor service from Apple, and I'm a little shocked. Anyone else having similar problems?

i have had bad experiences at the apple store because or moron geniuses... i did the battery replacement program and got my new battery in about 15 hours via DHL.
My power cord broke, and i took it to the apple store. asked for replacement covered under warranty. the moron.. i mean genius tells me its not covered and offers to sell me a $150(or so) power adapter. I told him "*** that". I go home, call apple care, they inform me it is covered, and sent me a new adapter in same time... about 15-20 hours via DHL. I LOVE APPLE CARE! HATE THE MORONS AT APPLE STORE WALNUT CREEK.

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Replacement battery says to service battery

I just had to replace my Macbook Pro's battery which was 3 years old and beginning to swell and interferring with the track pad. Anyway the system profiler said the battery needs to be serviced....but it's brand new. And that it's had 479 cycles already.
Do I go back to the Apple store with this issue?

Do I go back to the Apple store with this issue?
Absolutely! Something is seriously amiss if Profiler is reporting those values.

"Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

TL;DR at the bottom of the post, detailed information in between. I have had a T430s for a little less than three years. I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request. The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office. I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval". The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. Hopefully, readers can already tell where this is going, next business day onsite repair apparently means in the next 24 hours, you will receive a phone call letting you know if Lenovo will honor their warranty obligations that have already been paid for. To detail my issues:1. The fingerprint scanner has stopped working for the second time. 2. I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot. The laptop is unusable in this condition. I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4. When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail. I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam. The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days). I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop. I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc. The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!! I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title. I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business. I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

10e010nr pavilion replacement battery

Ive searched the internet, looked on the HP site, called customer service, and been referred to tech support (which was closed). Frankly, not a great experience so far considering every laptop I have had in the past I could find a replacement battery in seconds. I know its my fault as I bought the laptop for a price I couldnt refuse, new from HHGreg, but someone had swiped the battery - hence the very low price.
How do I get a replacement battery for this laptop??
Thanks in advance,
Kieth

I appreciate it.
I cannot believe they are selling this laptop and so poorly supporting it.
I would still like to hear from HP On this. They haven't responded to any of my emails. I find it hard to believe that some stuff laptops been out several months I'm the only one with this problem.
Kieth

BT infinity very poor service - what steps to canc...

Any one advise How I can cancel, without penalty, due to poor service?
I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
Then speed dropped to 19mbps but worse the connection would repeatedly drop staying up for no more than 5 minutes at a time and taking 10 or more attempts to reconnect. Checking the logs on Hub 5 often it would reconnect over 100 times a day.
I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
Rob

Hi Robdeca,
I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Where can I buy a genuine apple replacement battery (A1309) for my Mid 2010 17" Macbook Pro?

Where can I buy a genuine apple replacement battery (A1309) for my Mid 2010 17" Macbook Pro? There are used batteries on ebay that don't appear genuine. There are some third-party knock offs. The apple store seems to believe they can replace it, but I have to make a reservation at the silly Genius Bar just to have them tell me how much it's gonna cost, not to mention then likely wait for them to order the battery and install it. I'm perfectly capable of installing it myself. I just need to know where I can order it?
Thanks,
Andrew

Yeah, that's what I've finally decided. I was kidna super frustrated because the first apple store I called wouldn't even tell me a price or tell me if they could replace the battery without a Genius Bar appointment, and as I would have to take off work and drive acros town--and I don't have a car so I'd have to borrow one--that was pretty annoying. That call left me pricing linux laptops. I called another store to see if I'd have better luck, and the initial answer was the same, but the girl relented under some trying-to-be-nice-but-clearly-annoyed pressure, and she gave me the answers I needed: yes, they should have the battery in stock and it should be a same-day replacement that should cost $179.
It just *****, really, because there's so much about Apple that I used to love, and I'm watching it kinda melt away under their success in the mobile market. As a professional user, there's less and less reason to stick with them. Instead of being the best they can be, I feel like they're just trying to be flashier and just a little better than the other mediocre computer companies. Ugh. Anyway, now I'm ranting.
<Edited By Host>

The replacement battery for Ipod nano true or false

I was tryin to figure out if it was true that you can't replace your battery in an Ipod nano unless you have good sodering skills or unless you send it in and replace it. Because I bought a third party replacement battery for my Ipod Nano, and it gave me the instructions to the normal Ipod. Then I saw a lot of discussion posts saying that you can replace the battery for an Ipod Nano, so I need to know if you can or can't.

It is possible...
If you Google search for it, you can probably find instructions (with pictures) on how to do it. Basically, you need to use something (such as a tiny flathead screwdriver or a putty knife) to separate the plastic front case from the aluminum back case. Then, you can disconnect the battery that's inside of it and connect your new battery. Most third party iPod batteries recommend charging it completely before first use.
It is, however, easier to send your iPod in for service for a battery issue, and just have them replace your iPod for you.
http://depot.info.apple.com/ipod/
To my knowledge, you don't need any exceptional soldering skills. I've replaced batteries in some older iPods, and needed nothing but a tiny flathead screwdriver that I use to do general maintenance on my saxophone.
CG

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

I have bought a new MacBook Air 11 from Ezone on the 3rd of October. When I opened the product, I realised that the hinge seemed to be loose and would fall back on its own when tilted. That's when my troubles started.
I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
I rang the store that I'd purchased it from and they told me that they would be happy to replace the product provided the service center gave a certificate called DOA.
The next day was an even more harrowing experience. When I reached the manager's office, he tried telling me again that the product was 'normal'. When I explained to him that none of the in store models were like that, he said that to give the certificate, he would need at least 2 days as there was a 'process' to be followed. The 'process' is to merely record how the display flips back when tilted back.
I tried to call Apple Customer Care and spoke to Nishant and then Ravi (who told me that he usually never spoke to customers directly but as a special case was speaking to me since I'd had a bad experience!).
Ravi, assured me of a ideal resolution within 24 hours.
And so today, I received a call from Nishant, who informed me that because of the nature of the inconvenience, Apple had decided to offer 2 solutions: 1. They would ship a new machine from Singapore directly to my home address but that would take 4-5 business weeks. I was fine with that solution although I didn't understand the merit of sending a new laptop from Singapore. However, he then told me that I would FIRST have to submit the laptop and ONLY THEN would they ship it out to me. So essentially, I would be without a laptop for next month and a half! In short, a ridiculous solution. 2. The second solution was that I would have to give my BRAND NEW laptop (less than 2 weeks old!) to the service centre, they would repair it and return it in a few days. So we were back to square one. When I tried to understand the escalation process, I was curtly told that there was no escalation and this was Apple's response and resolution to my problem.
So, I, the unhappy customer, was given no choice except to turn in my machine to the service centre whereas, GLOBALLY, Apple would have replaced the machine if it was less than 2 weeks old!
Absolutely pathetic experience with no keenness to help except have longwinded calls that provided no solution whatsoever.
And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
I feel cheated and downright stupid for having paid such a premium for a product with manufacturing defect followed with such extraordinarily poor service!

bump

I don't have phone, but the TV says I need to replace battery backup for phone?!?!?!

Hello,
For three years, we've had Verizon Fios Internet and TV. We've never had a phone.
Today, the contraption Verizon plugged in the wall (sadly, I'm not really sure what it is, and had forgotten it existed until today as it's tucked behind some furniture) started beeping and the replace battery indicator light is on. Furthermore, when I turn on TV, I am greeted with this message:
My questions are:
(1) If I don't have phone service, why would I even have a battery backup (much less need to replace it) to allow phone service during power outages?
(2) Since I have only internet and TV, can I safely go without replacing this battery?
(3) If the answer to #2 is yes, then how do I get the thing in the wall to stop beeping every 30 minutes?
Thank you in advance to any responses.

You can unplug the battery in your optical network terminal (ONT) and the message needing to replace the battery will go away. Verizon customer service did confirm the battery is only for phone service when power is off.
I was only able to find 3 links on the alarm / battery backup. It looks like they never thought about people who did not want the phone feature and to silence the beeping with the battery removed?
I don't know how frequently my unit beeps, but I don't normally hear it because it is in my garage. I don't know if it has a pattern to when it beeps; but when I'm in the garage, I sometimes hear a single loud beep for about 1 second.
I imagine the battery must enable the laser to function when the power is off besides supply power to the copper phone lines in your house for a line powered phone. I would assume then that if one had a UPS to power the computer and router and a good battery in the BBU; then one could have an internet when the power is off too? Verizon user manuals don't mention this, so it might not work?
Links on the audio alarm of the BBU (battery backup unit): http://www.verizon.com/support/residential/internet/fiosinternet/general+support/getting+started/que...
http://www.verizon.com/Support/Residential/tv/fiostv/general+support/new+to+fios+tv/questionsone/121...
http://www.verizon.com/support/smallbusiness/internet/fiosinternet/general+support/getting+started/q...

Worth replacing battery?

For about a year now I've been using my Macbook Pro without a battery because it became warped and was making the trackpad unusable (sits right above the battery so the cursor would fly across the screen or get locked into one of the corners or act as if I was clicking continuously). Everything works fine if I don't have the battery in and just have it plugged into the wall.
Went to my oh-so-helpful Apple Store recently (am I the only one who never gets good service there?) and the told me they "don't do batteries anymore" and that I would have to buy it online. I'm not too keen on buying a 150 dollar battery that already didn't last me a single year of use without some kind of idea of whether I'll be able to put a new battery in and not have the same problems. Looking at my current battery, it's definately warped but I'm not sure whether that caused some sort of warping on the Macbook itself (at which point a new battery would do nothing for me).
Has anyone experienced this problem and successfully replaced the battery afterwards? Any suggestions are greatly appreciated.
Thank you, -d

1. I don't know the background on your MBP. But it seems that either you're still under warranty (and can probably get a replacement battery as a part of the warranty) or aren't (for whatever reasons). In the first case, I'd make your way to your local Apple Store to replace your defective battery. In any case, contacting your local Genius will verify the warped battery and its unusability.
2. I've not experienced this issue, but if you aren't under warranty, you have several options. You can continue to use your MBP without the battery. Or your can purchase a new battery. These are widely available on the web, and although the MBP is not officially user replaceable, it can be done in under ten minutes. They're usually considerably less than $150, though I couldn't determine the vintage of your machine from your post.

Fan runs constantly after installing replacement battery

I received my replacement batteries on a timely basis, charged them as instructed and get proper running time from them.
My issue is that suddenly the fan runs almost perpetually. I have zapped the PRAM, stared at the console utility looking for a problem, and watched activity monitor. All seem normal.
The CPU now runs at 140-142 degrees all the time. It would spike there occassionaly before but only when I knew I was pushing hard. Even connected to AC hoping that will vent the machine better has not helped.
Is it the replacement battery or just coincidence? Suggestions appreciated.

You might also try a different battery if you have access to one. Unfortunately, many of the replacement batteries being shipped by Apple are defective. They don't fit properly into the battery bay. I suspect that if the quality control is this poor, then it seems likely that other problems will arrise as well. Check carefully that the battery itself is not overheating. Another possibility which also happened to me is that after installing the last upgrade to the operating system, one or more of the third party widgets became problematic, causing the same problem you describe. After removing all third party widgets, the problem stopped. Good Luck

Need a replacement battery

Hello,
I have a macbook unibody aluminum from late 2008. My battery is in a poor state, lasts about an hour and a half tops and is in a "replace soon" condition. I was wondering where I could purchase a replacement battery and how much that would cost me. I seem to have trouble to find these spare parts.
I would be thankful to anyone who is willing to guide me. I am not sure yet if I am willing to replace the battery, it will strongly depend on the prices.
Thank you,
Esujko

If you want to replace your battery you can get one fairly cheap on eBay http://www.ebay.com/sch/i.html?_nkw=aluminum+macbook++battery+A1280&_sacat=0&_od kw=aluminum+macbook++battery+A1278&_sop=12&_osacat=0
Or for $129 from Apple http://store.apple.com/us/product/MB771LL/A/rechargeable-battery-13-inch-macbook -aluminum
MacBook (13-inch, Aluminum, Late 2008)
Removing the battery:
Shut down the computer. Disconnect any cords connected to the computer.
Turn the computer over.
Locate the access door latch.
Push down to release the latch, this sets it in the open position, and remove the access door that covers the battery.
With the latch still in its open position, gently pull up on the battery tab to remove the battery.
Note: The latch must be in its released, open position to remove or replace the battery and access door.
Installing the battery:
To replace the battery, make sure the latch is in its open position.
Hold the battery at an angle and slide the lipped edge of the battery below the brackets on the outside edge of the battery bay. Gently press the battery down.
To replace the access door:
Line the access door up with the bottom case and the tabs in the battery bay.
Lower the access door into place.
Make sure it is level with the bottom case of your MacBook.
Press the latch into place, so it is in the closed position.

I am aware that apple does not replace the battery for my ipod touch 4th generation, but I wanted to know if i purchase a replacement battery, can they recommend someone to replace the battery for me?

I have a ipod touch 4th generation, 32gb, purchased at least 3 years ago. It will not hold a charge, so I would like to purchase a replacement battery. Can the apple store recommend someone to install the battery for me once I purchase it from them?

Apple does not repl;ace the battery in your iPod. They exchange your iPod for a refurbished one with a new battery.
A third-party place like the following will replace your battery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Replacement battery - no male plug

I bought a replacement battery for a 160 GB iPod Classic off eBay, but there is no male plug attached to the leads of the battery cable. It's just the bare leads. Is this normal? How do you attach the battery cable to the plug to fit it in the battery port otherwise? I can't find anything online about this. It seems like I'm missing a piece. Are you supposed to harvest the male plug from the old battery? Very confusing. Any help would be appreciated.
Thanks,
Chris

Second battery received from OWC. Same behaviour.
Technician says that the customer service person was wrong to say that the 3rd party battery would not give a warning.
Bottom line, they tell me it's like running my car with a fuel gauge that doesn't give accurate info, but still sends fuel to the engine.
Battery has 4.5 plus hours running time, but gives the red light warning in battery icon with one hour left - and shuts down with no warning when there is 14 minutes (4%) left (these are the 2nd battery's numbers)
Battery obviously does not talk to my iBook, though it runs fine, so far. (In about this Mac, under Battery it showed these numbers after the first charge:
Full Charge Capacity 4400
Remaining Capacity 4335
Amperage-860
Voltage 16085
Cycle Count 0
OWC says they don't understand the Amperage number...
What to do?
Everyone at OWC seems to agree that the battery can't harm the iBook and it certainly has a good run time. If I hadn't been looking often at the battery icon it might never had been apparent that it went red so early, though the shut down without warning is a problem, but I can work around this...
Mrs H

Replacement battery nightmare (poor service rant)

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