Report image shrinks when creating PDF

My company is using a PPM tool (Innotas) to generate a report that includes a pie chart.  Recently,
for some users, the pie chart suddenly began shrinking when saved to a PDF file -- so small that it is useless.  The users in question have the same Acrobat and Distiller versions as those for whom the pie chart is still printing correctly, and we are unaware of any other changes to any of the software involved that might explain the issue.  I have searched this forum and found a couple of similar issues, but unfortunately neither of them were ever resolved.  Thoughts?  Thanks.

Dear fellows,
the problem is still present.  My system:Windows 7 32-Bit Prof, MS Office 2010 Prof, Acrobat X Pro 10.1.1, Vision 2010 Prof, all updates installed.
Problem #1: Even the latest Acrobat X 10.1.1 version causes Visio 2010 to start with error messages, origin: the Acrobat Add-In.  Therefore I de-activated the Acrobat Add-In, again, as in the past.
As I design grafics with Visio 2010, I mark them in the active Visio window, copy the marked parts and then insert them into my Word-Document.  So far, so good and as I want it.
The (still present) problem: I can produce a PDF file using the "save as Adobe PDF", but the Visio drawing is incomplete and corrupt.  E.g. arrows as line endings have disappeared.
PS: But using Adobes PDF printer sets the embedded Visio drawing correctly!  But using the printer one looses some features of the "save as Adobe PDF" command.
Well, probably one day ...
Regards,
Rückenlehne.

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