Report Print & Export Issue (File Download Box appears)

Question

We send a URL to Crystal Enterprise which runs a script, logs on, finds folder, finds report and displays in the Crystal report viewer. All that works fine....
However, when you select the print icon or the export icon a Windows Internet Explorer box to select page range etc. and then when you say OK, you recieve a File Download Box asking to Open/Save/Cancel one of the following:
Print - Name: CrystalViewer.pdf, and Type of pdf_auto_file
Export - Name: CrystalViewer.rpt, and Type of CrystalReports
I have no IDEA what he is trying to do but he sure ain't printing.  I can only assume that I have a missing part that he is trying to download at the time of print/export. Or that there is something set in the script that is killing me...
  Sub ViewReport( iStore, id, token)  
  URI = "./viewer/en/viewreport.csp?id=" & id & "&token=" & token & GetPrompt
   Set viewer = Server.CreateObject( "CrystalReports.CrystalReportViewer" )
   Set rptFactory = iStore.EnterpriseSession.Service("", "PSReportFactory")
   Set rptSource = rptFactory.OpenReportSource(CInt(id))
   ' Set the viewer's properties to prepare it for viewing.
   With viewer
      .ReportSource       = rptSource
      .EnterpriseLogon    = iStore.EnterpriseSession
      .URI                = URI
      .ISOWNPAGE          = TRUE
      .ISOWNFORM          = TRUE
      .HasPrintButton     = TRUE
      .ISDISPLAYPAGE      = true
      .isdisplaytoolbar   = true
      .isDisplayGroupTree = true
      .GroupTreeWidthUnit = 1
      .GroupTreeWidth     = 17
      .HasRefreshButton   = true
      .HasExportButton    = true
      .ParameterFields    = GetParams
   End With
    If Err.Number <> 0 Then
      'There was an error setting up the viewer.
      Response.Write "<p>Unable to create report viewer. " & Err.number
   Else
      'Process the request and launch the viewer.
      viewer.ProcessHttpRequest Request, Response, Session
      'viewer.refresh
   End If
End Sub
Help me???

Answer 1

Please re-post if this is still an issue to the .NET Development - Crystal Reports Forum or purchase a case and have a dedicated support engineer work with you directly