Reports with prompting stop working when moved from Crystal10 to crystal 11

Issue:
We are having trouble with Crystal Reports XI. It appears that the Crystal 10 runtime included the ability to process reports that used prompting. If we run the same report with the Crystal XI runtime, it fails.
I can send a sample of the report.
Error Dialog:
Title: Internet Explorer Script Error
Error Details:
An error has occurred in the script on this page
Line: 1
Char: 1
Error: invalid character
Code: 0
URL: file: /// C:/Program%20Files/Business%20Objects/3.0/crystalreportsviewers11/prompting/js/promptengine_strings_en.js
Do you want to continue running scripts on this page?
Yes/No
Our Configuration:
We use Merge Modules that install Crystal Reports through the browser via a CAB file that we created. It runs a setup executable
The setup executable project that installs CR XI uses the following Merge Modules:
CrystalReports11_RDC_Reportengine.msm
CrystalReports11_RDC_Runtime.msm
CrystalReports11_HotFix_Merge.msm (This is contrived by us from one of your hot fixes)
Observation:
When the install is finished, the folder structure under u2026. Crystalviewers11/prompting do not have any files like they do if we install the development environment.
Question:
What do we need to do to correct this situation?
*why the reports with*
*prompting stops working when it is moved from a Crystal 10 to Crystal 11*
*environment. I believe that it has something to do with Merge Modules*
*because the files under the prompting folder do not populate with the*
*merge module like they do with the full install of Crystal Reports.*
Please help.
Best Regards,
Peter Freeman
Edited by: Vivek Kumar Sharma on May 19, 2009 3:43 PM

We have JDK 1.6 installed. The License Merge Module is not related to
this issue.
The files under \Program Files\Common Files\Business
Objects\3.0\crystalreportviewers11\prompting are not being installed.
If we copy files, into this folder structure the reports work.
One of the Business Object's Merge Modules should install the files
there rather than just an empty folder structure.
I got was able to figure out how to enter a customer support message.
They said that they could not support us because we were not on CRXIR2
(Crystal Reports 11 Release 2).
I found a download for CRXIR2SP4 (same thing service pack 4).
I installed it the Merge Module names changed to include a "_5"
Was:
CrystalReports11_RDC_Reportengine.msm
CrystalReports11_RDC_Runtime.msm
CrystalReports11_HotFix_Merge.msm (This is contrived by us from one of
your hot fixes)
Now:
CrystalReports11_5_RDC_Reportengine.msm
CrystalReports11_5_RDC_Runtime.msm
CrystalReports11_5_RDC_License.msm (should have been included)
*CrystalReports11_HotFix_Merge.msm (not needed anymore)
I will try to put a installer together with these. If this work there
will be some complexity around uninstalling the old one and installing
the new one.

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