Request Timedout error while submitting data in Planning thorugh Smart view

Question

Hi ,
We are getting Request Timed out error when trying to submit data to Planning application using Smart view.
" Cannot connect to the provider because:The request Timed out. Contact your administrator to increase netRetryCount and netRetryInterval." Can someone please tell me where can i increase these time out settings? Can someone give me the link of the document that has detailed steps for this.

Answer 1

Go to the knowledge base and search for document ID 744559.1
Cause
By design, Internet Explorer imposes a time-out limit for the server to return data. Internet Explorer does not wait endlessly for the server to come back with data when the server has a problem.
Smart View communicates via HTTP for which Internet Explorer DLLs are utilized. Smart View users who perform large requests or have a slow network connection can encounter the error, "The request timed out. Contact administrator to increase NetRetryCount and NetRetryInterval."
This error message can be misleading since this error also occurs, if the Internet Explorer time out settings do not cater for larger operations. By default, Internet Explorer has a KeepAliveTimeout value of one minute and an additional limiting factor (ServerInfoTimeout) of two minutes.
Solution
Please see the following two Microsoft articles for further information:
http://support.microsoft.com/kb/813827
http://support.microsoft.com/kb/181050
The following steps should be done with the assistance of your Systems Administration group. It is recommended a backup of the registry is done prior to making any modifications.
On the client machine, update/add the following registry keys:
1. Open the Registry, Start -> Run -> Regedit.
2. Locate the following section:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]\
3.Create the following new DWORD keys with decimal values:
ReceiveTimeout=480000
KeepAliveTimeout=180000
ServerInfoTimeout=180000
In this example, the ReceiveTimeout setting is 8 minutes. The KeepAliveTimeout and ServerInfoTimeout settings are 3 minutes. Set these to greater than the longest running request.
4. Restart the machine for the new settings to take effect.