Restore problems w/ iPod Classic in Windows Vista

Hello everyone,
I'm having something of a cyclical problem with my 160GB iPod Classic. The iPod has stopped working and displays the message "use Windows to restore" when I turn it on. When I connect the iPod to my computer to attempt the restore, I first get a message in a dialog box that reads "you need to format the disc drive E: before you can use it." When I choose the option to format the disk, iTunes opens and a new windows dialog box opens and offers to format the iPod, but stops shortly thereafter, with a new message reading "Windows was unable to complete the format." This happens when the iPod is in disk mode as well. iTunes does not recognize the iPod, either.
Does anyone have any idea what the problem is and what needs to be done to solve it?
Thanks for your time.

Thanks, Bilbo.
I ran the disk diagnostic two times and got these numbers:
1st time:
retracts: 114
reallocs: 0
pending sectors: 17
power-on hours: 72
starts/stops: 101
temp current: 26c
temp min: 18c
temp max: 54c
I attempted a restore again, which failed, then ran the diagnostic again:
retracts: 134
reallocs: 0
pending sectors: 17
power-on hours: 72
starts/stops: 103
temp current: 28c
temp min: 18c
temp max: 54c
The only thing of interest that changed seems to be the retracts, but according to the article you linked to, 17 pending sectors seems to point toward hard drive failure. Can you corroborate this?
Thanks again for your help.
-Aaron

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  • Restoring/Formatting my ipod classic?

    After replacing my ipod classic for a third time, the sales representative, to test my ipod, plugged it into his mac. The ipod began to optimize itself for a mac. he assured me this was no problem, and so I went on my way. When I home, I plug in the ipod and it sayed that the ipod had to be restored in order to work with windows. When i hit restore, however, it tells me that itunes was unable to complete my request and that I was unauthorized to download the software. What's going on, and how can I get around this?

    Fair enough. The issue is that the ipod is unable to be restored/formatted. When I plug in the ipod and click restore, the message always states that I'm not allowed to access the software that the ipod requires to download; I've tried on 3 different computers and they all get the same message. It's possible that I may have to plug it into a mac to restore it, as it's been optimized for a mac, however I feel that that's just going to cause a repeat of the same issue. This is pretty much all the info I can give, unless there's something I'm not thinking of. Thanks for taking the time to try and help me out, by the way!

  • Ipod classic compatible with Vista Home Premium 64 bit

    Hi,
    Is the Ipod Classic compatible with Windows Vista Home Premium 64 bit?
    I found out the hard way that the Itouch is not!
    Greetings,
    Miguel

    If I could I would answer your question.
    But I do not know how I did that.
    Itunes has been working since day 1 on my 64 bit machine, only problem is that it takes half a minute to copy album cover art to song in itunes, the computer is hanging for 15 seconds before the album cover art is copied.
    I just took the Ipod out of the box and connected it to the computer and it worked fine.
    Only problem that I had yesterday is that when I'm intergrating album cover art my hard disk is doing strange things.
    Just yesterday, my RAID 1 was corrupted by Itunes, first hard disk 1 was failing and an hour later hard disk 2 also crashed.
    Was able to reconnect them into RAID 1, luckilly.

  • Ipod classic errors with vista

    Hi,
    I have an ipod classic 160GB and am running windows vista. I had the ipod for around 8 months and had no problems. When recently trying to sync I received an -50 error. I tried to sync again and got error -69. I did the 5 r's. Yet I have got the same results. All the help and support I could find on these errors was for windows xp.
    I appreciate any help.
    thanks.

    Pleeeaassse help

  • ITunes won't read my iPod Classic, but Windows does; tried many solutions!

    Hey Apple Support Community,
    I wasn't sure whether this post belonged in the iPod forum or the iTunes forum as the matter concerns both, so I decided to post in both forums. My apologies if this is 'spammy'. (iPod forum is a little old anyway).
    I just dug up my 6 year old iPod Classic from the grave and would like to start using it again as my HTC's headphone jack is extremely faulty lately. My iPod Classic is completely empty - I have no music, no photos, nor videos on it.
    My problem is that on my Windows 8 Laptop, Windows is able to read the iPod, however, iTunes cannot. I went over to the Support page and tried almost every recommended solution out there, and nothing seems to work.
    I have:
    Tried different USB ports
    Performed a Restore/Recovery after selecting 'Format' from Windows ExplorerIt is interesting to note that, whilst iTunes doesn't read the iPod normally, it did show up in the button (Spotlight button?) next to the iTunes button when performing a Restore
    Uninstalled and Reinstalled every Apple application and program from my Laptop, including iTunes, Mobile Support, Bonjour, and more, and also, deleting any remaining folders related to Apple.
    I have tried alternatives to iTunes such as CopyTrans and Syncios, but all seem to fail.
    Troubleshooted my iPod various times
    Restarted any Apple related Service as well as any Processes from Task Manager
    Searched for Updates on Device manager -> Apple Driver and everything is up to date
    It's worth pointing out that:
    When opening the iPod folder in Windows Explorer (after enabling Hidden Folders), inside the 'iPod_Control' folder, there is no 'Music' folder; not sure if this is intentional or simply because there is no music file on my iPod.
    The Software Version (which displays prior selecting 'Restore') is 2.0.1. If this is outdated, the option to Update Software is greyed out and unavailable.
    My iTunes is up to date.
    iTunes does tend to freeze up when attempting to read the device, but is perfectly fine after a while, it just does not display the device (implying it must have failed to detect it).
    It is the first time using iTunes on this laptop (laptop is 4 months old), and has never had an Apple Device connected to it before.
    iPod and iTunes used to work fine 6 years ago on a different PC which is no longer at me.
    If anyone could shed some light on this problem, I would greatly appreciate it. Please do not hesitate for any further information related to both iPod or Laptop.

    Hey, thanks for your reply. I ran Diagnostics and the results are as follows:
    Retracts: 38
    Reallocs: 56
    Pending Sectors: 8
    PowerOn Hours: 165
    Start/Stops: 12666
    Temp: Current 29C
    Temp: Min 15C
    Temp: Max 52C
    I heard that a large number of Reallocs is bad; not sure if 56 qualifies as a large number. Would this somehow interfere with iTunes not being able to read the iPod?
    EDIT: Your instructions say to attempt another Diagnostics after updating however my iPod will not update past 2.0.1 (I believe that is the last update that came out for iPod Classics), unless you'd like me to recover/restore it and then try again.

  • 2014 Sync problems on iPod classic / Please help!! 2014

    Hello community!
    I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
    First some specs on my device...
    iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
    iPod software version: 1.1.2 (up to date according to iTunes)
    Formatted for Windows
    Syncing to Dell Inspiron with Windows 7
    iTunes updated to current version (11.4)
    I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
    1.) Updated iTunes to version 11.4 and checked for further updates
    2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
    3.) Performed an iPod restore within iTunes
    4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
    5.) Selected 'Music' sync and the option for 'Entire music library'
    6.) UNCHECKED 'Include music videos'
    7.) Reconfigured settings as they were before and made slight changes..
         a.) Checked 'Open iTunes when this iPod is connected'
         b.) Checked 'Sync only checked songs and videos'
         c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
         d.) Unchecked 'Manually manage music and videos'
         e.) Unchecked 'Enable disk use'
    8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
    When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
    I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
    I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
    I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
    When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
    As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
    Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
    Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
    All of which I had done EXCEPT for running a diagnostics test..
    Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
    Device Connectivity Test:
    Support services:
         'iPod support service is running.' Status: GREEN
         'iTunes Helper is running.' Status: GREEN
         'Apple Mobile Device is running.' Status: GREEN
    Ports:
         'USB ports verified.' Status: GREEN
         'No FireWire (IEEE 1394) ports found.' Status: GREEN
         'iPod found.' Status GREEN
    ALL TESTS PASSED
    Device Sync Tests
    Results:
         No iPod touch, iPhone, or iPad found. Status: RED
    ONE OR MORE TESTS FAILED
    I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
    And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
    Also, I have diagnostics test results saved on my desktop and available to post if required!
    Thank you for any and all help!
    -Chris

    !UPDATE!
    I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
    Here is what I did:
    1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
    2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
    3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
    4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
    5.) Checked 'Enable disk use'
    6.) Ran a SUCCESSFUL sync!
    I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
    I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
    Thanks again
    -Chris

  • Restoring a used Ipod Classic 80gb I bought

    Hello,
    I bought a used Ipod Classic 80gb after my Ipod 30gb 5th generation was stolen.
    In order to use this "new" ipod I had to download a newer Itunes version and do some changes. This Ipod I bought (that's 100% authentic) needs to be restored to a windows formatted version, when I hit RESTORE. It says it has to download something and afterwards it says the connection time expired and that I need to check my network properties. They seem to be working ok!!!!!.....at least the Ipod is being recognized by the computer at last but HOW CAN I RESTORE IT!?!?! WHAT IS HAPPENING!!??!?
    PLEASE HELP!!!!

    *Hay man That same problem happened to me when I wanted to update to 1.1.2. I kept trying but download doesn't complete. I went to a friend's house with a higher bandwidth and installed the iTunse and it worked fine. Maybe it was just my connection or something else. Try it. It might help. ;)*

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