Restrict SR Type based on responsibility

Hi all,
I am trying to restrict SR Type based on responsibility. Oracle 11.5.9 document has the following statement. has anyone got this going ? or is there a bug??
Thanks,
Gana
3.10.1.29. Map Service Request Types by Responsibility
To be consistent with iSupport, Service Request Types can be mapped to responsibilities.
This allows a customer to filter out the unnecessary or unrelated Service Request Types
and display the relevant ones to specific responsibilities in the Create, Update and View
Service Request forms. A Street Services agent will only see Service Request types of
Abandoned Vehicles and Street Cleaning and not Animal Retrieval.

Thank you.
But this is a Bug for version earlier then 11.5.9 and it is declared by Oracle.
It is a enhancement request number 2445606 and is incorporated into the released 11.5.9 version of the product, but it does not function in any earlier release.
The Profile option is
'Service: Use SR Type - Responsibility Mapping'
This profile can be set at Site and / or Responsibility Level.
If set to 'Y' at only the Site level, this indicates that the Type will always be filtered by Responsibility, no matter what the responsibility is. In this case, the Service Request Types should be mapped to the required responsbilities.
If set to 'Y' at Site level, and 'N' for Responsibility say 'R1', then responsibility 'R1' will have access to all SR types, but for all other responsibilities, SR types will be filtered to the list of what is mapped to the Responsibility.
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>
How do I need to amend my user type in order to suffice?
>
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Restrict SR Type based on responsibility

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