Retail store invoice
Does anyone know if a Apple retail store could provide a copy of a receipt for an iMac I bought in 2009? It was stolen out of my home and I cannot find the receipt for the insurance claim.
call the store and ask. I am not sure how long they keep sales records. I would imagine 7 years for tax/audit purposes. Perhaps a credit card/bank statement may be a substitute unless you paid cash.
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how can i get a duplicate invoice from my MacBook which I bought in an independent Apple retail store in poland
Call the store & ask the sales staff to send you one if you are no longer in Poland. If you are still there, what is stopping you from visiting the store?
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Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best WishesWhen did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone. -
My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.
Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked. -
I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.
iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID. -
Hi There
I just purchased an Ipad Mini from a retail store close to me in Melbourne and although I mentioned I was a student this year, the store was closing and we processed the payment. Only when I got home did I realise that I am entitled to an iTunes voucher to the value of $50.
I haven't yet received my Student ID from my university but I can proove my enrolment in other ways (acceptance letter from university and enrolment information)
I am wondering what I need to now do to obtain this voucher.
Do I have to return the iPad for a refund and re-purchase it again or is there a simpler way to arrange this?
Thanks for your helpSometimes the GC's are mailed out. You don't always get them right in the store IIRC.
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So I bought this iPhone 5 probably a year ago now, and I want to exchange it for a new iPhone 5, or if possible an iPhone 5s (if they don't have iPhone 5 anymore), idk.
EITHER WAY, I've read in the web a little about this and apparently I can't do it via going to a physical retail store. Or can I?
ps: on a side note, I heard I need to pay a $50 dollars fee in order to use my AppleCare + warranty, the "exchange your iPhone for a new one" one.
But a friend here in Mexico actually just exchanged his and they didn't charged him a thing. Is this also the same in the US? Can I exchange it here in Mexico? Or what are my options here, since I bought it from Apple.com/online?The program is for replacement since Apple does not repair iDevices...you take your non-working or damaged iPhone to an Apple store genius bar, or send to Apple service, and they provide a refurbished unit as a replacement, for a fee, of course. You will have to talk with Apple to see if you get all components or just the iPhone replaced.
With AppleCare+ you can have two out-of-warranty replacements for a cost of $49 each. -
I . like everyone else, have been in search of an iphone6 and i d rather not order it online, my nearest verizon store is a couple of miles away and i don't drive, Every time i call they tell me they "cant discuss inventory over the phone". All i need to know is whether they have them in stock or not.so Im not making another wasted trip out of my way on foot to be told they don't. I've been into the store 4 of the past 6 days and they always just tell me to "come back tomorrow" , staunchly refusing to give me any information over the phone..
My contract has been up for a while but i wanted to wait it out until the new iphones came out and renew it with verizon but at the moment your retail stores cant even manage to give me enough Customer Service to even let me know if what i want is available at their store .Sandy,
I understand that the new iphones are selling quickly and if they were to tell me over the phone that they in fact had them, it is no guarantee that they will still be there an hour later. However every time I've gone in they've been completely out , and if they were to tell me this over the phone it would save me the hour it takes me to get there on foot. Ive called other stores and theyve had no problem telling me exactly what they have in stock, as well as your own customer service reps telling me that this in fact is not corporate policy. Ive explained all of this to the store as politely as possible the only options theyve given me are to physically come into the store to check or to order it online, which id rather not do. -
hi all, i just want to know how can i get a MacBook pro with the configuration i want from apple retail store (in Munich) and not by order it online because in this case i will not be able to benefit from Global blue service for tax free from the airport when i leave Germany.
thanks in advance.You should have probably found out more specifically from the Apple Store just how you could do it online. The obvious solution is to order it from the Apple Danish website store, but I don't know if they ship internationally.
http://store.apple.com/dk/browse/home/shop_mac/family/macbook_air -
My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!
villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all. -
How can I request a duplicate receipt from an Apple Retail Store?
Hello everyone,
I was wondering if anyone knows how I can get a duplicate receipt from a purchase I made at an Apple Retail Store (Convent Garden, UK).
Tried all means of contacting Apple but nothing seemed to offer an option for general questions and requests without making a more severe repair request and it doesn't seem that I can contact the store directly. And I'm in Portugal so going there is unfortunately not an option.
Thank you in advance,
NunoHi,
Here are the store details. http://www.apple.com/uk/retail/coventgarden/
Have you tried calling them on +44 (0) 20 7447 1400 ?
Best wishes
John M -
My complaint about our retail store.
A copy of my complaint. I am still angry.
E-mail sent 08-21-2010
Dear Verizon Wireless,
I believe that you should always treat a customer with respect. I dealt with both your customer service representatives over the phone and your local retail store yesterday 8-20-2010. I am disgusted with how I was treated at your retail store in my city, Mount Pleasant, Texas. I was treated as if I was an annoyance for your sales associate, and I didn’t appreciate it. I have a contract with your company and have for years now. My bill is paid in full on or before it is due. I have been a loyal customer and have never been disrespectful to any of your employees. That being said I feel there was absolutely no reason I should have been treated with such disregard. Let me explain my day yesterday so that you can better understand my frustration. I purchased the LG Ally last month. I was interested in the Droid or the Palm, but when I could not afford to purchase the Droid a sales representative sold me the Ally stating that it was as close as I could get without getting the Droid. So I did spend 150.00 dollars buying that phone in your retail store. On the day that I paid my last bill approximately 7-14 days after purchasing the Ally I went into the store to pay the bill and ask a question about the phone freezing every time I sent a text. I was actually lucky enough to catch the female that sold me the phone. I asked her about the problem and she stated to me that “we have had issues with that phone freezing, and until you get a software update it cannot be fixed”. She also said that Verizon was working on the issue that I should wait. She never stated to me that I was within my 30 days of return and could have switched phones. She was not eager at all at assist with the issue and basically said I was stuck with it for 2 years. This is after she made a commission off me and took an hour to tell me how wonderful this phone was just a few weeks earlier. Right then I was upset and left the store that way believing that there was nothing that I could do. After a few more days of trying to text on the phone I finally became fed up with it and decided that I should call customer service for better answers. What they stated to me, after I was very adamant about how I was treated in the store, was that they would extend my 30 day grace period and I could exchange the phone. I then asked your customer service representative what phone would do what mine would and was told only the Droid. I absolutely could not spend another 100.00 dollars to upgrade again. Then I was told that even if I did spend the 100.00 dollars that they would still charge me for the Ally till it was received back. Now I understand that it was a temporary charge, but what that says to me is that you believe that I would have kept both. This is ridiculous of you to assume when I have such a good payment history as well as how I have been treated from your end at this point. I was also told that the freezing is not a known issue with the phone and that they had no idea why the store representative would have told me that. At this point I am frustrated and confused about whether or not I should even ask for a new Ally or if it will do any good, because I don’t know if this is an issue all the phones are having or not. The phone line representative tells me no and the store is telling me yes. So I go back to the store again, and I ask to speak to a manager. After a sales clerk sits there and plays with my phone and tries to get it to freeze, he acts like I made it all up…. Why would I even bother? At this point if there wasn’t an issue I would have just said forget it, but my phone was not working correctly and I deserve one that does. I paid 150.00 dollars for one that does send a text message without freezing and then restarting every single time, right? Apparently I was very wrong to assume that. Your wireless consultant Jesse Summerlin approaches me and tells me again that the freezing is a known issue. He then tells me that if customer service is willing to give me the Droid for the difference then I should take that. He stated to me that if I tried to make that switch in the store then he could not give me credit for the Ally at all and that I would pay full price for the Droid. So knowing that I cannot afford to do that I ask him tom just give me a new Ally. I was hoping that I could walk out of the store with a phone that works. He states to me that he cannot do that, that he doesn’t have the Ally. I walk out of you store, wondering if I am ever going to have a phone that works right. I am at the end of my rope and have no idea what I should do. I am being told at the store that the Ally has problems and that getting it replaced is worthless. Yet when I call in they tell me the exact opposite. So I go all the way home to Daingerfield, Texas. Daingerfield is about 20-25 minutes from Mount Pleasant, Texas. The Mount Pleasant store is your closest retail store to my residence. When I arrive home, for some reason I try the customer service line one more time. This time I reach a female that actually treats me decently. She transfers me to a male named Daniel. After Daniel hears my long and painful day of dealing with Verizon, he takes pity on me and helps. He tells me that since Verizon did extend my 30 days I can have the phone replaced. He tells me that I can have it mailed but that it would be Monday before it shipped and Wednesday before I received the phone. He actually took the time to find a way to have the phone replaced right then. Unfortunately, to do that I would have to drive all the way back to Mount Pleasant with a 15 month child in tow for a second time to do so. Wait a minute, your manager has just told me that I cannot do that because he does not have the phone in stock? After your customer service representative Daniel calls the store, we find out that Jesse Summerlin flat out lied to me. He had sent me all the way home without a working phone, and he didn’t have to. The phone was in stock in your retail store. Now I am livid that he had the nerve to lie to me, to my face and send me away for absolutely no reason. It was disrespectful and inappropriate of him to treat a paying customer that way. I am shocked that your company lets consultants decide what a customer can and cannot do on a whim. Is it Verizons policy to lie to a customer and then have to eventually settle the matter later? Is Verizon so arrogant that they let their employees treat people in this manner? This incident almost cost you our business altogether. Here is what I would like to happen from this point on. I will be making a special trip at the request of your customer service line to speak with the store manager here in Mount Pleasant, Texas about these events. I expect that her better make this right after all that I have been through. I had to drive all the way back to Mount Pleasant after your employee lied to me and I expect that he fixes that. Then I am going to send this e-mail to your complaint department and also print copies of the e-mail and request to see you regional manager. One way or the other I expect that someone at Verizon makes sure that the next person that walks into Verizon Wireless in Mount Pleasant has a better experience.
Thank you for your time.They hire fat computer nerds that were picked on in high school for years and this is their payback. Dump Verizon... none of the others are this way to the customer. Their sales are going down for this very reason and there are now a lot of better options to choose from.
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Is it possible to use my warranty at a different apple retail store from where I bought it?
Am i allowed to exchange a product from a different retail store than where I first bought it?
Yes. It's good anywhere in the country where it was purchased.
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I am from Trinidad and Tobago however, I want the iphone 5 but i can't pay for it online since the billing address must be Amrican. Can I buy a factory unlocked Iphone 5 at an Apple Retail Store so I can just pop in my nano sim card?
Welcome to the Apple Support Communities
You can buy an iPhone 5 at an Apple Retail Store to use it wherever you want with the carrier you have
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