Retouch tools appear to have stopped working??
Hi,
For some reason suddenly, I can no longer repair or clone to tidy up images. I used to do this without a problem. Anyone else ever experienced this? Any suggestions?
Megan
HI Megan,
By now you have probably solved the problem, but just in case something to check is if Quick Preview is turned on.
Try tapping "P" on the key board and seeing if you can now access the tools.
If the histogram goes from being grey to being colored then you are back in business.
Or go to View>Quick Preview to see if it has a check mark. Uncheck and all should be well.
If not, then at least you have taken one possibility of the troubleshooting checklist.
Good Luck
DJ
Similar Messages
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Hi,
I have an iPod shuffle 4th generation and an iPod Nano 5th generation . The Nano wheel appears to have stopped working - I can't get it to play or anything. I've done the reset and it worked the first time, but now the only way I can get it to play anything is to shake it and go with the shuffle choices - I can't change volume, song, pause or turn it off.
So, I decided to start using the Shuffle which I was given as a present last year. I've plugged it into my laptop (running windows 8 and newest version of iTunes). It appears in iTunes on the left hand side, but when I click to sync (whether I tick sync all or choose artists) it says synched but has no music. It seems to not be linked to the music library - when I tick synch all songs, next to the "sync music" it says 0 songs?
Any help to fix either would be really appreciated - I'm without any music at the moment and I'm going away this weekend!
ThanksHi Bblairjones,
If you are having issues with your Nano and Shuffle, you may want to try the Troubleshooting Assistants on the following page:
Apple Support: iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Regards,
- Brenden -
I recently used the computer for I player over the TV, but when removing the external speakers the internal speaker appears to have stopped working and when going on to system preferences and sound I am only given the option of digital out put. Help
Do you see a red light shining in the headphone port?
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I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?
I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?
It's under utilities in the window menu.
If the simple PDF works, that may indicate a problem with the file after all, but one way to to force the export to the foreground is to create a new Book (File > New > Book), then add the file that's giving you trouble to that book. (a Book is just a container format used to combine multiple .indd files into a single output)
From the Book panel flyout menu you can export to PDF and see what that does. Failure indicates a file problem, success a background task problem.
It's a little odd that you aren't getting an error message....
Anyway, if the problem is the file, try export in two halves. If both halves export, it's a system resources problem and not much you can do other than attempt to see what is using all the memory (probably some large complex vector object, or many vector objects) or just do the export in chunks that work and combine them in Acrobat Pro. If one half fails, try exporting half fo the failing half at a time. Keep dividing the failing half until you isolate a page with the problem. -
Continuous Disconnections "Appear" To Have Stopped...
BACKGROUND (cutting a VERY long story "long") [skip to the next section if you're bored to tears]:
- With BT Broadband since early February. Had continuous disconnections since joining, which added to the dreaded DLM from BT resulted in ever-slow speeds (at some popint we wre under 0.1 Mbps)
- Previously with Virgin Media BroadBand + BT line rental. We never had any issues of disconnections or slow speeds. Couldn't fault VM (except that they got riff of their BB customers to focus on Fibre services not available in our area).
- The first-tier of Customer Services are all very polite people but, frankly, have been of no help at all. Countless line checks were made, mostly "concluding that the line was OK and the connection stable". Well, one only had to check the Event Logs, which would soon be out of memory within a day, showing disconnection after disconnection.
- The second-tier could not help also and finally decided an engineer had to call at the property.
- The engineeer failed to show up.
- The engineer visit was rescheduled, the engineer did show up. He confirmed our internal installation is OK, put the onus on some
work needed "down a manhole in a road nearby" and that a different team had to take over.
- As far as I am aware, this work had been seen to (although I initially had my doubts: BT phone services told me "everything (was) sorted now" whilst I was tearing out my hair with the same problems and speeds under 0.1 Mbps
- I *think* that my profile was reset once or twice by now, our speeds would get about 6 Mbps, rapidly dropping after
disconnections.
- I have noticed BB disconnections when using the internet on my Pc but ALSO when the PC was off and there was no wired or wireless use whatsoever.
- BT KEEPS CLOSING UP THE FAULTS I OPEN & RE-OPEN (HOW VERY CONVENIENT!) OUR FAULT HAS BEEN PRESENT FOR NEAR 3 MONTHS NOW, IS THAT TOO EMBARRASSING TO DISPLAY IN bt.com/fault?
- Online complaint filed... Ignored by BT.
- 3-page letter of complaint sent to BT... Got an awfully generic reply: "Hopefully you know by now what BT is doing to sort this problem" I DO ACTUALLY KNOW... THEY ARE DOING ABSOLUTELY NOTHING! BT gave an email address to reply: I replied 7 days ago asking what's going on, now have re-sent the e-mail (2 days ago): Nothing. MAYBE THE SUPPLIED OMBUDSMAN CONTACT WILL NEED TO BE USED NEXT?
- I keep being promised refunds of line rental, etc. These are yet to materialize as "I will get this when the fault is solved". This of course works on the assumption that my fault will EVER be solved. ALL I REALLY WANT IS: SORT THIS NEVERENDING FAULT.
- Oh, and BT Direct Debit was increased to more than advised (yes, our experience was dreadful so far in ALL aspects) - We are dealing with this separately, DD has now been now reduced... I'm looking forward to the next quarterly bill to confirm I'm not being overcharged (I've honestly lost all trust in all things BT).
- I am an engineer myself and the kindest assessment of the situation would be that BT Customer Services are applying ZERO LOGIC in trying to sort this problem.
CURRENT SITUATION:
- BT Customer Services appear to be avoiding us. They did not call us back to follow up the case and frankly, I am very busy these days and have little time to engage in another gruelling wait + futile conversation (typically near an hour in total) to get absolutely nowhere.
- Stable connection for almost 7 days now.
- Speed capped at 2 Mbps, actual speed is 1.4 to 1.5 Mbps (and has been so for at least 4-5 days).
Onto the technical stuff........
OUR CONNECTION:
- Wired (ethernet) to desktop PC.
- Hub4 Connected to test socket of NTE5, using supplied filter.
- Only one phone connected, via the same filter at the main (test) socket.
- At different times during troubleshooting (weeks ago), I took to, one by one, changing the filter, the ethernet cable and the phone cable supplied by BT. I also changed to different ethernet ports of the Hub, no joy... None of this made any difference so all original cables and filter are again in place.
- The engineer neglected to check the HUb, convinced it was a line problem. Over a month ago, I temporarily replaced the Hub with an old Netgear supplied by Virgin. At that time this made no difference but then the disconnection rate was appalling and wonder if there was an actual fault in the line now and now this stabilized? Regardless, I've been thinking whether my old Netgear would perform better but I have been patient and trying to build up more days of stable connection... BUT 6 days+ of solid connection and I'm still at 1.4 Mbps????
- There are NO other phones or telephone extensions at the property.
- We occasionally use our mobile phones via wireless. Wireless connection is fine (when main connection is present, of course)
Hub "Helpdesk" Info:
1. Product name: BT Home Hub
2. Serial number: +068340+NQ44321122
3. Firmware version: Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated Unknown
4. Board version: BT Hub 4A
5. ADSL uptime: 6 days, 15:01:52
6. Bandwidth: 96 / 1888
7. Data sent/received: 229.6 MB / 3.5 GB
8. Broadband username: [xxedited_out_xx]@btbroadband.com
9. BT FON: No
10. 2.4 GHz Wireless network/SSID: [xxedited_out_xx]
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic / 6
14. 5 GHz Wireless network/SSID: [xxedited_out_xx]
15. 5 GHz Wireless connections: Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic / 40
18. Firewall: Default
19. MAC Address: d0:84:b0:e4:51:c6
20. VPI/VCI: 0 / 38
21. Modulation: G.992.1 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -
Noise Rates Margin and Line Rates of last "events" at the time of last noted disconnections (Note log dates, no updates since 15 April, when last disconnections occurred):
04:50:49, 15 Apr. (611767.630000) DSL noise margin: 7.00 dB upstream, 1.20 dB downstream
04:50:49, 15 Apr. (611767.560000) DSL line rate: 96 Kbps upstream, 1888 Kbps downstream
04:48:38, 15 Apr. (611636.000000) DSL noise margin: 28.00 dB upstream, 15.10 dB downstream
04:48:38, 15 Apr. (611635.920000) DSL line rate: 448 Kbps upstream, 7168 Kbps downstream
04:48:04, 15 Apr. (611602.640000) DSL noise margin: 13.00 dB upstream, 15.20 dB downstream
04:48:04, 15 Apr. (611602.560000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream
04:45:30, 15 Apr. (611448.390000) DSL noise margin: 28.00 dB upstream, 15.20 dB downstream
04:45:30, 15 Apr. (611448.320000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
04:45:06, 15 Apr. (611423.970000) DSL noise margin: 14.00 dB upstream, 14.80 dB downstream
04:45:06, 15 Apr. (611423.900000) DSL line rate: 448 Kbps upstream, 1536 Kbps downstream
BT Availability Checker:
Telephone Number [xx_edited_out_xx] on Exchange LYNDHURST is served by Cabinet 6
Featured Products / Downstream Line Rate(Mbps) / Upstream Line Rate(Mbps) / Downstream Range(Mbps) / Availability Date
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available
BTWholesale Speed test:
1. Best Effort Test: -provides background information.
Download Speed: 1.47 Mbps
Max Achievable Speed: 2 Mbps
Download speedachieved during the test was - 1.47 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.89 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Questions/Comments:
- I thought it took 3 to 5 days of solid connection for broadband speed to be bumped up? How long should I now wait???
- Does my IP profile need to be reset? (Note: I'm dreading that this will again result in 1-2 days of 6Mbps, followed by disconnections, followed by unusable sepeeds again, as this pattern a few times now).
- Last DSL noise margin stats : "7.00 dB upstream, 1.20 dB downstream"... Any comments on this? Isn't 6 dB considered normal, and the lower this figure the better?
- Can anyone help here before we abandon all hope, stop paying our bill and complain to Trade Standards/Ombudsman/etc??@ imjolly: Many thanks.
I set the alarm 5 minutes early in order to restart the Hub this morning. Do I believe in coincidences? Sometimes... After 7 days of solid connection, several restarts occurred while my PC was off (Hub's always on) in the early hours of this morning.
As such, I was correct in my cautiousness when naming the thread "Disconnections APPEAR To Have Stopped... " and I am now able to offer new stats without any manual intervention:
06:06:35, 22 Apr. ( 6977.200000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
06:06:35, 22 Apr. ( 6977.130000) DSL line rate: 448 Kbps upstream, 2272 Kbps downstream
06:03:52, 22 Apr. ( 6814.210000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
06:03:52, 22 Apr. ( 6814.140000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:01:57, 22 Apr. ( 6698.960000) DSL noise margin: 16.00 dB upstream, 14.90 dB downstream
06:01:57, 22 Apr. ( 6698.890000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:00:35, 22 Apr. ( 6616.720000) DSL noise margin: 27.00 dB upstream, 15.10 dB downstream
06:00:35, 22 Apr. ( 6616.650000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
05:53:58, 22 Apr. ( 6219.650000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
05:53:58, 22 Apr. ( 6219.580000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
05:39:17, 22 Apr. ( 5339.020000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
05:39:17, 22 Apr. ( 5338.950000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
05:38:52, 22 Apr. ( 5314.130000) DSL noise margin: 11.00 dB upstream, 24.80 dB downstream
05:38:52, 22 Apr. ( 5314.060000) DSL line rate: 448 Kbps upstream, 3072 Kbps downstream
04:11:23, 22 Apr. ( 64.660000) DSL noise margin: 11.00 dB upstream, 14.90 dB downstream
04:11:23, 22 Apr. ( 64.500000) DSL line rate: 448 Kbps upstream, 1952 Kbps downstream
Prior to disconnections I note in the main log entries like this one:
04:09:57, 22 Apr. (1214109.300000) PPP LCP Send Termination Request [User request]
"User request" is not at all MY request... Does this indicate any manual intervention from BT? (I expect not, but I'm only curious). May post full logs if required.
Thanks in advance for any help. -
FaceTime and iMessages have stopped working since i updated to 7.0.3, saying there is a network error and to try again later. Have tried reinstalling Find my iPhone to see if it works. It doesn't for me. The message says "FaceTime (iMessage) Activation: Could not sign in. Please check your network connection and try again". My network is perfectly alright as I keep buying on the App Store. can u please help out???
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset. -
Every time I try to access my emails on microsoft outlook I get a message from windows that mobileme services have stopped working. windows then tries to find a solution and says mobileme is not installed correctly. When I try to repair or uninstall via the control panel my pc cannot find the route????? I do have an iphone and ipad. What can I do?
The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
#Run Firefox in safe mode does that prevent crashes ?<br/>[[Troubleshoot Firefox issues using Safe Mode]]
#Disable all plugins
#Repeat and this time try in Windows safe mode. use the F8 key <br /> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
My bluetooth seems to have stopped working in my car. Both phone and car audio says it is connected but nothing comes through car speaker. I no longer have screen on iphone that says to choose audio source. How do I get that screen back?
Thanks, this was the clue I needed to figure it out.
From Settings you can pull up Control Center.
In Control Center you can enable "Access from within Apps" (also "Access from Lockscreen")
Now when I'm playing music, I can swipe up from the bottom and a little control center window slides up. Neat - this is new since my old iPod. On this window, the name of the current Bluetooth connection appears. Tap on that, and a list of connected Bluetooth items appears. I just tap on the one I want to connect to and I am now playing through the speakers I want.
Jimmy -
HT201317 shared photostream appears to have stopped updating
My shared photostream appears to have stopped updating to other users, any thoughts as to why this may have happened? It has worked for the last 3 weeks with no problems, I still have 4.8gb of iCloud storage and I have only uploaded 83 pictures.
At that point I would recommend just waiting and allowing it some time. Last year, before IOS 6 came out there was some backlog in some Apple systems. If problem does not fix itself in few days, I would suggest re sharing the new stream and deleting old one.
-
Both my Airport Express have stopped working with OSX 10.7.5 Lion.
I'm going off my head! Both AE's 802.11n have stopped working, and no longer appear in the Airport Utility
I installed the Airport Utility 5.6 but still no luck. I reset the AE's with a 'hard reset' and also tried plugging in an Ethernet Cable, still no joy as both AE's have become 'invisible' to the config utility
Running 10.7.5 (11G63)
Anyone managed to get these re-appear?UPDATE
By accident I have solved this. I previously had two WiFi networks running, the 'prime' one is from a Sky router and the second one from an Apple Time Capsule. To try and fix poor Sky broadband performance, I switched off the Time Machine to negate any potential issues of DNS clashes. During this 'no Time Machine' period I plugged in the old Airport Express's one by one, did a hard reset by pressing the reset button with a paperclip on the AE whilst plugged in. The Airport Express after flashing yellow quickly, then turned a steady yellow for around 2 minutes before started yellow slow flash. Only then did it appear in the Airport Utility window (I used ver 6.1 without any issue on a Mac running 10.7.5) BE PATIENT - THE AIRPORT EXPRESS TAKES A WHILE TO APPEAR AND YOU NEED TO RE-SCAN
When the yellow flash starts, re-scan for 'other Airport Base Stations' using the grey button top right of the utility window.
I configured one with an ethernet cable, and one over WiFi, both working and the whole job took maybe 10mins each
I'm using old Airport Express devices 802.11n.
Have not switched on the Time Machine yet - fingers crossed it does not all fall in a heap again !!! -
My usb ports have stopped working on my iMac
2 of the 4 USB ports on my imac have stopped working. Has anyone else had the same problem? Anyone know how to get them working again?
Thanks
Pammac1Hopefully the SMC reset works otherwise it may be a Logic Board issue.
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
PRAM RESET
Zap the PRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
There will be no audio output in safe mode. The question to be answered by the test is whether any devices are listed in the Sound preference pane. After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
What do i do if my speakers have stopped working?
what do i do if my speakers have stopped working?
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.
Apple Retail Store - Genius Bar -
Why have my messages have stopped working on my ipad and how can i fix it? I've cleared them and turned message off and on again but neither have helped. Everything else appears to still be working, internet, mail, app and itunes downloads, so it just seems to be messages. They get to about 80% sent and then it returns a delivery failed error.
What a load of rubbish. I have had no problems at all with any of my 4 email servers until I downloaded ios7. Are you telling me all 4 servers have issues. I don't think so! I have 4 email accounts on here and cannot receive anything on any of them. I'm not the only one and you are refusing to acknowledge there is a problem. I have a lot of emails on my ipad which need to be saved so I cannot delete the account off here and put the mail settings on again as I believe I will lose all of the emails. These are important messages. I would never do an apple update again!!! I now cannot use emails at all on my ipad so its is now useless to me. Should have bought a samsung.
-
Most (not all) of the rules I had set up diverting new mail into specific boxes have stopped working - any suggestions?
Generically it looks like Mail is trying to bind and listen on port 8089 but that something is already bound and listening on that port. This could be a zombie process or something that appears to be listening when it actually isn't or a conflict raised by some other process being bound to the port first before Mail tries to bind.
Has this survived an actual restart? A restart with Mail not running and then started after restart? It's possible for a port to be bound by a process and remain bound when if that process exits unexpectedly and then interfere with the same process rebinding to the same port. This can also come in form or a file that signifies a process being bound to a port and deleting the file while the service is off can free up that port.
Also there is are groups specifically for OS X Server 10.6 and 10.5 (whichever you are using) that would probably be more appropriate for your post since this isn't an Xserve or Server problem specifically. You may get more eyes associated with Mail conflicts over there.
Good Luck,
=Tod
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