Retreiving RealTime data for uccx

There is a realtime reporting applet in uccx web interface where the realtime data is available. My qiestion is how can I get those data for using those from some external system,like wallboard. The realtime reporting have active calls data which is not available in uccx database. And I'm in badly need of retrieving the active calls in ivr for showing it in a custom interface. please suggest if any.
thanks
Zahir

Hi
I don't think that's made available easily. There is a UCCX CTI API
(http://developer.cisco.com/web/uccxcti/home) that looks really horrible and would (i believe) get you stats from the CAD stuff - whether that includes calls in IVR or not is another question.
I think what I would do is (assuming you have Premium) put steps in my CCX scripts that insert/update/delete data from a small database as calls move through the system - that way you can add whatever info you like and it would be in a nice easy-to-read database format.
Regards
Aaron

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<Edited by Host>

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Retreiving RealTime data for uccx

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