Return Nodes in Webview

Hi,
Can anyone please explain what does Return column in Webview mean?
The online help says:
Completed Tasks: Return
The number of tasks of the call type that software routed to Return nodes during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf + Call_Type_Half_Hour.ReturnRingToHalf + Call_Type_Half_Hour.ReturnReleaseToHalf
and the table description in the ICM DB schema says:
--ReturnBusy:
Number of calls of this type that were routed to the Busy target during thereporting interval.
--ReturnRing:
Number of calls of this type that were routed to the Ring target during thereporting interval.
--ReturnRelease:
Count of calls that executed a Release node in their routing script in thereporting interval.
But I still cannot figure out when actually a call is considered as Return?
Thanks

Thank you Gergely for the reply,
No I am not using them in any of my scripts.
Another thing is in most days the value of Return column is zero, but then comes a day where we find some return calls and I cannot justify those calls since the priority of the Skill Group is 1 "Highest" so the calls are return rather than being answered!

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WebView reporting field explanation

Hello,
In Webview reporting daily call type "caltyp22" there's a column called "completed tasks - return" that appears in the exported report in excel format as "returnBR" which stands for "return Busy Ring".
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Snippet from the guide:
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Justine.

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import java.awt.EventQueue;
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import javax.swing.event.TreeModelListener;
import javax.swing.tree.*;
public class BigTree {
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<mx:Tree width="143" top="0" bottom="0" left="0"
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id="publicCaseTree"
dataDescriptor="{new MyCustomTreeDataDescriptor()}"
dataProvider="{ac}"
defaultLeafIcon="@Embed('assets/caseIcon.png')"
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Use this example...
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parent=node;
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parent=root;
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best regards
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Remove white space nodes from jtree

I am trying to create jtree using XML DOM.
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// (Array indexes = nodeType() values.)
static final String[] typeName = {
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"Element",
"Attr",
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"Entity",
"ProcInstr",
"Comment",
"Document",
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// display in the tree. It also returns children, index values,
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public AdapterNode(org.w3c.dom.Node node) {
domNode = node;
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// *** Refer to table at top of org.w3c.dom.Node ***
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String nodeName = domNode.getNodeName();
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s += ": ";
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int x = t.indexOf("\n");
if (x >= 0) t = t.substring(0, x);
s += t;
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int count = childCount();
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AdapterNode n = this.child(i);
if (child.domNode == n.domNode) return i;
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//Note: JTree index is zero-based.
org.w3c.dom.Node node =
domNode.getChildNodes().item(searchIndex);
return new AdapterNode(node);
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return domNode.getChildNodes().getLength();
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// a JTree model.
public class DomToTreeModelAdapter
implements javax.swing.tree.TreeModel
// Basic TreeModel operations
public Object getRoot() {
//System.err.println("Returning root: " +document);
return new AdapterNode(document);
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// Determines whether the icon shows up to the left.
// Return true for any node with no children
AdapterNode node = (AdapterNode) aNode;
if (node.childCount() > 0) return false;
return true;
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AdapterNode node = (AdapterNode) parent;
return node.childCount();
public Object getChild(Object parent, int index) {
AdapterNode node = (AdapterNode) parent;
return node.child(index);
public int getIndexOfChild(Object parent, Object child) {
AdapterNode node = (AdapterNode) parent;
return node.index((AdapterNode) child);
public void valueForPathChanged(TreePath path, Object newValue) {
// Null. We won't be making changes in the GUI
// If we did, we would ensure the new value was really new,
// adjust the model, and then fire a TreeNodesChanged event.
* Use these methods to add and remove event listeners.
* (Needed to satisfy TreeModel interface, but not used.)
private Vector listenerList = new Vector();
public void addTreeModelListener(TreeModelListener listener) {
if ( listener != null
&& ! listenerList.contains( listener ) ) {
listenerList.addElement( listener );
public void removeTreeModelListener(TreeModelListener listener) {
if ( listener != null ) {
listenerList.removeElement( listener );
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// If coding for 1.2 or later, though, I'd use this instead:
// private List listenerList = new LinkedList();
// The operations on the List are then add(), remove() and
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// while ( it.hasNext() ) {
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Enumeration listeners = listenerList.elements();
while ( listeners.hasMoreElements() ) {
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Enumeration listeners = listenerList.elements();
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Enumeration listeners = listenerList.elements();
while ( listeners.hasMoreElements() ) {
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Enumeration listeners = listenerList.elements();
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Tree node with (...)

i construct a tree with model,but the node do not display fully. i.e: node info is "node information", but it display "node infoma...".
i have a Node class that log node property. In this class i override toString method, and return node's name (in order to log treepath that not change).
model extends treemodel, thr root is Arraylist and its elments are Node object.
i have renderer (in order to display node information that may be change) extends defaulttreecellrenderer,and override getTreeCellRendererComponent method, the code is following:
public Component getTreeCellRendererComponent(JTree tree, Object value,
               boolean sel, boolean expanded, boolean leaf, int row,
               boolean hasFocus) {
          JLabel label = (JLabel) super.getTreeCellRendererComponent(tree, value, sel, expanded, leaf,
                    row, hasFocus);
          path = tree.getPathForRow(row);
                    if (path != null) {
               if (path.getLastPathComponent() instanceof ArrayList) {
                    value = "Invocation Tree";
               } else {
                    node = (Node) path.getLastPathComponent();
                    value = node.getTreeshowing();
                                                            setText((String)value);
          return label;
thandks in advance

Could it be that your problem is described here
http://dotuseful.sourceforge.net/doc/why.htm
Denis Krukovsky
http://dotuseful.sourceforge.net/
http://dkrukovsky.blogspot.com/

Add node to a specific node in JTree

I use the following TreePanel class to add node to the tree. My question is how to add a new node under
a specific node which has been created before. In other words, how to get the path and identify the node.
For e.g., I first loaded some raw data files and created the "raw data" node, later I need to load another file
and create a new node under the "raw data" node. Each node is created by using user object. Any help is greatly appreicated.
import java.awt.*;
import javax.swing.*;
import javax.swing.event.*;
import javax.swing.tree.*;
public class TreePanel extends JPanel {
protected DefaultMutableTreeNode rootNode;
protected DefaultTreeModel treeModel;
protected JTree tree;
public TreePanel() {
    super(new GridLayout(1,0));
    rootNode = new DefaultMutableTreeNode("Experiment");
    treeModel = new DefaultTreeModel(rootNode);
    tree = new JTree(treeModel);
    tree.getSelectionModel().setSelectionMode(TreeSelectionModel.SINGLE_TREE_SELECTION);
    tree.setShowsRootHandles(true);
    JScrollPane scrollPane = new JScrollPane(tree);
    add(scrollPane);
public JTree getTree(){
    return tree;
/* Add child to the currently selected node. */
public DefaultMutableTreeNode addObject(Object child){
    DefaultMutableTreeNode parentNode = null;
    TreePath parentPath = tree.getSelectionPath();
    if(parentPath == null){
      parentNode = rootNode;
    else{
      parentNode = (DefaultMutableTreeNode)(parentPath.getLastPathComponent());
    return addObject(parentNode, child, true);
/* Add child */
public DefaultMutableTreeNode addObject(DefaultMutableTreeNode parent, Object child){
    return addObject(parent, child, false);
/* Add child */
public DefaultMutableTreeNode addObject(DefaultMutableTreeNode parent, Object child, boolean shouldBeVisible){
    DefaultMutableTreeNode childNode = new DefaultMutableTreeNode(child);
    if(parent == null){parent = rootNode;}
    treeModel.insertNodeInto(childNode, parent, parent.getChildCount());
    if(shouldBeVisible){
      tree.scrollPathToVisible(new TreePath(childNode.getPath()));
    return childNode;
/* Add child */
public DefaultMutableTreeNode addObject(DefaultMutableTreeNode parent, DefaultMutableTreeNode child){
   if(parent == null){parent = rootNode;}
   treeModel.insertNodeInto(child, parent, parent.getChildCount());
   return child;
}Thanks in advance!

public static DefaultMutableTreeNode findNode(DefaultMutableTreeNode from, Object userObject) {
          if (userObject == null && from.getUserObject() == null) {
               return from;
          } else if (userObject.equals(from.getUserObject())) {
               return from;
          DefaultMutableTreeNode node = null;
          for (int i = 0; i < from.getChildCount(); i ++) {
               node = (DefaultMutableTreeNode) from.getChildAt(i);
               if (userObject == null) {
                    if (userObject == node.getUserObject()) {
                         break;
               } else {
                    if (userObject.equals(node.getUserObject())) {
                         break;
               node = null;
          if (node != null) {
               return node;
          //Node not found
          //dig deeper
          for (int i = 0; i < from.getChildCount(); i ++) {
               node = (DefaultMutableTreeNode) from.getChildAt(i);
               if (!node.isLeaf()) {
                    node = findNode(node, userObject);
                    if (node != null) {
                         return node;
          //Not found
          return null;
     }

Icon was changed to default icon when editting a node on JTree

I have a tree with icon on nodes. However, when I edit the node, the icon is changed to default icon.
I don't known how to write the treeCellEditor to fix that one.
The following is my code:
package description.ui;
import java.awt.BorderLayout;
import java.awt.Component;
import java.awt.Dimension;
import java.awt.event.ActionEvent;
import javax.swing.ImageIcon;
import javax.swing.JFrame;
import javax.swing.JScrollPane;
import javax.swing.JTree;
import javax.swing.ToolTipManager;
import javax.swing.WindowConstants;
import javax.swing.tree.DefaultMutableTreeNode;
import javax.swing.tree.DefaultTreeCellEditor;
import javax.swing.tree.DefaultTreeCellRenderer;
import javax.swing.tree.DefaultTreeModel;
import javax.swing.tree.TreePath;
import javax.swing.tree.TreeSelectionModel;
public class Tree extends javax.swing.JPanel {
     private JTree tree;
     private JScrollPane jScrollPane1;
     public static void main(String[] args) {
          JFrame frame = new JFrame();
          frame.getContentPane().add(new Tree());
          frame.setDefaultCloseOperation(WindowConstants.DISPOSE_ON_CLOSE);
          frame.pack();
          frame.show();
     public Tree() {
          super();
          initGUI();
     private void initGUI() {
          try {
               BorderLayout thisLayout = new BorderLayout();
               this.setLayout(thisLayout);
               setPreferredSize(new Dimension(400, 300));
                jScrollPane1 = new JScrollPane();
                this.add(jScrollPane1, BorderLayout.CENTER);
                    DefaultMutableTreeNode rootNode = createNode();
                    tree = new JTree(rootNode);
                    tree.getSelectionModel().setSelectionMode(TreeSelectionModel.SINGLE_TREE_SELECTION);
                    jScrollPane1.setViewportView(tree);
                    ToolTipManager.sharedInstance().registerComponent(tree);
                    MyCellRenderer cellRenderer = new MyCellRenderer();
                    tree.setCellRenderer(cellRenderer);
                    tree.setEditable(true);
                    tree.setCellEditor(new DefaultTreeCellEditor(tree, cellRenderer));
                    //tree.setCellEditor(new MyCellEditor(tree, cellRenderer));
          } catch (Exception e) {
               e.printStackTrace();
     private void btRemoveActionPerformed(ActionEvent evt) {
         TreePath path = tree.getSelectionPath();
         DefaultMutableTreeNode selectedNode = (DefaultMutableTreeNode)path.getLastPathComponent();
         ((DefaultTreeModel)tree.getModel()).removeNodeFromParent(selectedNode);
     private DefaultMutableTreeNode createNode() {
         DefaultMutableTreeNode rootNode = new DefaultMutableTreeNode("Doc");
         DefaultMutableTreeNode ch1 = createChuongNode(rootNode, "Ch1");
         DefaultMutableTreeNode ch2 = createChuongNode(rootNode, "Ch2");
         createTextLeafNode(ch1, "title");
         return rootNode;
     private DefaultMutableTreeNode createChuongNode(DefaultMutableTreeNode parent, String name) {
         DefaultMutableTreeNode node = new DefaultMutableTreeNode(new ChapterNodeData(name));
         parent.add(node);
         return node;
     private DefaultMutableTreeNode createTextLeafNode(DefaultMutableTreeNode parent, String name) {
         DefaultMutableTreeNode node = new DefaultMutableTreeNode(new TitleNodeData(name));
         parent.add(node);
         return node;
      private class MyCellRenderer extends DefaultTreeCellRenderer {
             ImageIcon titleIcon;
             ImageIcon chapterIcon;
             public MyCellRenderer() {
                 titleIcon = new ImageIcon(getClass().getClassLoader()
                        .getResource("description/ui/icons/Text16.gif"));
                 chapterIcon = new ImageIcon(getClass().getClassLoader()
                        .getResource("description/ui/icons/Element16.gif"));
             public Component getTreeCellRendererComponent(
                                 JTree tree,
                                 Object value,
                                 boolean sel,
                                 boolean expanded,
                                 boolean leaf,
                                 int row,
                                 boolean hasFocus) {
                 super.getTreeCellRendererComponent(
                                 tree, value, sel,
                                 expanded, leaf, row,
                                 hasFocus);
                 if (isChapterNode(value)) {
                     setIcon(chapterIcon);
                     setToolTipText("chapter");
                 } else if (isTextLeafNode(value)) {
                     setIcon(titleIcon);
                     setToolTipText("title");
                 return this;
             protected boolean isChapterNode(Object node) {
                 return ((DefaultMutableTreeNode)node).getUserObject() instanceof ChapterNodeData;
             protected boolean isTextLeafNode(Object node) {
                 return ((DefaultMutableTreeNode)node).getUserObject() instanceof TitleNodeData;
      private class MyCellEditor extends DefaultTreeCellEditor {
             ImageIcon titleIcon;
             ImageIcon chapterIcon;
          public MyCellEditor(JTree tree, DefaultTreeCellRenderer renderer) {
              super(tree, renderer);
              titleIcon = new ImageIcon(getClass().getClassLoader()
                     .getResource("description/ui/icons/Text16.gif"));
              titleIcon = new ImageIcon(getClass().getClassLoader()
                     .getResource("description/ui/icons/Element16.gif"));
          public Component getTreeCellEditorComponent(
                       JTree tree,
                       Object value,
                       boolean isSelected,
                       boolean expanded,
                       boolean leaf,
                       int row) {
              super.getTreeCellEditorComponent(tree, value, isSelected, expanded, leaf, row);
              return this.editingComponent;
      abstract class NodeData{
          String name;
          public NodeData(String name) {
              this.name = name;
          public String getName() {
              return name;
          public void setName(String name) {
              this.name = name;
          public String toString() {
              return name;
      class ChapterNodeData extends NodeData {
          public ChapterNodeData(String s) {
              super(s);
      class TitleNodeData extends NodeData {
          public TitleNodeData(String attr) {
              super(attr);
}

Arungeeth wrote:
I know the name of the node... but i cant able to find that nodeHere is some sample code for searching and selecting a node:
    TreeModel model = jtemp.getModel();
    if (model != null) {
        Object root = model.getRoot();
        search(model, root, "Peter");//search for the name 'Peter'
        System.out.println(jtemp.getSelectionPath().getLastPathComponent());
    } else {
        System.out.println("Tree is empty.");
private void search(TreeModel model, Object o, String argSearch) {
    int cc;
    cc = model.getChildCount(o);
    for (int i = 0; i < cc; i++) {
        DefaultMutableTreeNode child = (DefaultMutableTreeNode) model.getChild(o, i);
        if (model.isLeaf(child)) {
            TreeNode[] ar = child.getPath();
            String currentValue = Arrays.toString(ar);
            if (currentValue.contains(argSearch)) {
                jtemp.setSelectionPath(new TreePath(ar));
        } else {
            search(model, child, argSearch);
}

How to hide a tree node from the GUI but still keep it in the tree model?

Hi, All
I used a JTree in my project in which I have a DefaultTreeModel to store all the tree structure and a JTree show it on the screen. But for some reason, I want to hide some of the nodes from the user, but I don't want to remove them from the tree model because later on I still need to use them.
I searched on the web, some people suggested method to hide the root node, but that's not appliable to my project because I want to hide some non-root nodes; Some people also suggested to collapse the parent node when there are child to hide, it is not appliable to me either, because there still some other childnodes (sibling of the node to hide) I want to show.
How can I hide some of the tree node from the user? Thanks for any information.
Linda

Here's an example using a derivation of DefaultTreeModel that shows (or does not show) two types of Sneech (appologies to the good Dr Zeus) by overiding two methods on the model.
Now, there are many things wrong with this example (using instanceof, for example), but it's pretty tight and shows one way of doing what you want.
Note: to make it useful, you''d have to change the implementation of setShowStarBelliedSneeches() to do something more sophisticated than simply firing a structure change event on the root node. You'd want to find all the star bellied sneech nodes and call fireTreeNodesRemoved(). That way the tree would stay expanded rather than collapse as it does now.
import javax.swing.JTree;
import javax.swing.JScrollPane;
import javax.swing.JOptionPane;
import javax.swing.JCheckBox;
import javax.swing.JPanel;
import javax.swing.tree.TreePath;
import javax.swing.tree.DefaultTreeModel;
import javax.swing.tree.DefaultMutableTreeNode;
import java.awt.Dimension;
import java.awt.BorderLayout;
import java.awt.event.ActionEvent;
import java.awt.event.ActionListener;
import java.util.Enumeration;
class FilteredTree
     private class PlainBelliedSneech {
          public String toString() { return "Plain Bellied Sneech"; }
     private class StarBelliedSneech {
          public String toString() { return "Star Bellied Sneech"; }
     private class FilteredTreeModel
          extends DefaultTreeModel
          private boolean mShowStarBelliedSneeches= true;
          private DefaultMutableTreeNode mRoot;
          FilteredTreeModel(DefaultMutableTreeNode root)
               super(root);
               mRoot= root;
          public Object getChild(Object parent, int index)
               DefaultMutableTreeNode node=
                    (DefaultMutableTreeNode) parent;
               if (mShowStarBelliedSneeches)
                    return node.getChildAt(index);
               int pos= 0;
               for (int i= 0, cnt= 0; i< node.getChildCount(); i++) {
                    if (((DefaultMutableTreeNode) node.getChildAt(i)).getUserObject()
                                        instanceof PlainBelliedSneech)
                         if (cnt++ == index) {
                              pos= i;
                              break;
               return node.getChildAt(pos);
          public int getChildCount(Object parent)
               DefaultMutableTreeNode node=
                    (DefaultMutableTreeNode) parent;
               if (mShowStarBelliedSneeches)
                    return node.getChildCount();
               int childCount= 0;
               Enumeration children= node.children();
               while (children.hasMoreElements()) {
                    if (((DefaultMutableTreeNode) children.nextElement()).getUserObject()
                                        instanceof PlainBelliedSneech)
                         childCount++;
               return childCount;
          public boolean getShowStarBelliedSneeches() {
               return mShowStarBelliedSneeches;
          public void setShowStarBelliedSneeches(boolean showStarBelliedSneeches)
               if (showStarBelliedSneeches != mShowStarBelliedSneeches) {
                    mShowStarBelliedSneeches= showStarBelliedSneeches;
                    Object[] path= { mRoot };
                    int[] childIndices= new int[root.getChildCount()];
                    Object[] children= new Object[root.getChildCount()];
                    for (int i= 0; i< root.getChildCount(); i++) {
                         childIndices= i;
                         children[i]= root.getChildAt(i);
                    fireTreeStructureChanged(this, path, childIndices, children);
     private FilteredTree()
          final DefaultMutableTreeNode root= new DefaultMutableTreeNode("Root");
          DefaultMutableTreeNode parent;
          DefaultMutableTreeNode child;
          for (int i= 0; i< 2; i++) {
               parent= new DefaultMutableTreeNode(new PlainBelliedSneech());
               root.add(parent);
               for (int j= 0; j< 2; j++) {
                    child= new DefaultMutableTreeNode(new StarBelliedSneech());
                    parent.add(child);
                    for (int k= 0; k< 2; k++)
                         child.add(new DefaultMutableTreeNode(new PlainBelliedSneech()));
               for (int j= 0; j< 2; j++)
                    parent.add(new DefaultMutableTreeNode(new PlainBelliedSneech()));
               parent= new DefaultMutableTreeNode(new StarBelliedSneech());
               root.add(parent);
               for (int j= 0; j< 2; j++) {
                    child= new DefaultMutableTreeNode(new PlainBelliedSneech());
                    parent.add(child);
                    for (int k= 0; k< 2; k++)
                         child.add(new DefaultMutableTreeNode(new StarBelliedSneech()));
               for (int j= 0; j< 2; j++)
                    parent.add(new DefaultMutableTreeNode(new StarBelliedSneech()));
          final FilteredTreeModel model= new FilteredTreeModel(root);
          JTree tree= new JTree(model);
tree.setShowsRootHandles(true);
tree.putClientProperty("JTree.lineStyle", "Angled");
          tree.setRootVisible(false);
          JScrollPane sp= new JScrollPane(tree);
          sp.setPreferredSize(new Dimension(200,400));
          final JCheckBox check= new JCheckBox("Show Star Bellied Sneeches");
          check.setSelected(model.getShowStarBelliedSneeches());
          check.addActionListener(new ActionListener() {
               public void actionPerformed(ActionEvent e) {
                    model.setShowStarBelliedSneeches(check.isSelected());
          JPanel panel= new JPanel(new BorderLayout());
          panel.add(check, BorderLayout.NORTH);
          panel.add(sp, BorderLayout.CENTER);
          JOptionPane.showOptionDialog(
               null, panel, "Sneeches on Beeches",
               JOptionPane.DEFAULT_OPTION,
               JOptionPane.PLAIN_MESSAGE,
               null, new String[0], null
          System.exit(0);
     public static void main(String[] argv) {
          new FilteredTree();

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