Returns Scenario:

Hi Guru's,
I have the following scenario in Returns Process:
Business want to charge the customer on the returned product based on the usage of the product. The following is the Standard scenario in SAP, but it is not suitable could you please let me know the alternative solution!
Return Order--Returns Delivery--
Credit memo
(Price deducted                                                   (Credit memo generated
while processing the                                             as per the sale order pricing
Returns Order)                                                      after the deduction at sale order level)
Requirement:
2. Business needs to give the fresh product to the customer by deducting the credit note value from the net value of the fresh product, and this calculation (Fresh Product Process - Credit Note Value)should be printed in the invoice, so that the customer understands the charges on the returned product and the fresh product price and the net difference payable(if required).
Regards,
sushil

Hi Rajesh,
Sorry, for the late reply.
Thank you for your input, lt me check with my abaper for any posibiility and get back to you with or w/o solution.
Regards,
Skumar

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Credit Note in case of return scenario

Hi,
In case of return scenario, credit note is issued with reference to return order or return delivery?
I am unable to see the copy control setting in IDES for RE(Return Order) to G2(Credit Memo).
Could any one please let me know the setting for the same (Header and item).
Regards
Suman

Hi Suman,
As for the standard in the IDES,the Credit memo will be created with reference to the Creditmemeo request because of that RE to G2 copy control setting may not avail.
You copy the settings same as Creditmemo request(CR) to Credit memo (G2), You just change the name CR in to RE it will work.
-->Other wise you can use Credit for returns RE document type to create credit memo for return order RE for this copy control avail in the IDES t.code VTFA.
I hope it will help you
Regards,
Murali.
Edited by: Murali Mohan.T on Feb 27, 2008 11:07 AM

Delivery gets created in VL01N - Return scenario even after error message

Hi,
I am having following issue explained in details in steps -
We have a service return scenario and following steps have been followed in ECC.
Material code used in this case is batch managed material.
Step 1 u2013
We have created a sales order(VA01) with document type ZRE(Itu2019s a kind of return order). This return order actually coming from CRM.
Step 2 u2013
We are creating delivery using VL01N transaction for return order.
Step 3 u2013
We avoid giving batch number in VL01N and try to save the delivery document. System prompt error saying u201CEnter batchu201D. Subsequently we press return keys to cancel the error message and try to come out of the transaction.
Step 4 u2013
Instead inputting batch number, we try come out of the document creation step.
Step 5 u2013
We go to document flow button of sales order and we could see the delivery created although we came out of the delivery creation process after the error message, without saving the document.
Also note instead of coming out of the document creation, if we again try to save the document, system throws update termination with a reason saying u201CError info... ABAP/4 processor: SAPSQL_ARRAY_INSERT_DUPRECu201D, which is quite obvious as system has already created the delivery and we are trying to create / save the document once again in VL01N
We are in dilemma now.
What is the cause of this abnormal behaviour? I don't know.
Any one experienced this, feedback is appreciated,
Regards,
Dipak

Hi,
The SAPSQL_ARRAY_INSERT_DUPREC error is not bothering me much.
My worry is once "Enter batch" error message comes, I am not interested to create the delivery any more.
So I come out of the transaction by pressing return key.
Now when I press return key, system gives me the delivery number, this should not be the case as message given was an error message.
If I go to the SE16N, I could see the delivery number in database.
Also system prompts me to save the delivery which I am not interested to do, just I want to come out after error message.
What could be the reason, I don't know. Ever after error message system gives you the delivery.
Which is very strange.
Any input is apprecited,
Regards,
Dipak

Sales Return Scenario

Hi,
I have a query on the follwoing sales return scenario.
A manufacturer has two plants viz: a manufacturing plant and a sales depot which are located in two different states which will typically relate to two sales organisations . A sale has been done to a customer from the manufacturing plant. The customer wants to return some material due to damages/defect but can only send the material to the depot location since it is nearer to him. since the sale is from manufacturing plant how do we execute the returns process. Please note there are Excise and tax implications.
Appreciate some suggestion on this

Hi sir,
In this scenario I understand that under the same company with different Exicise and tax camponents, you have a plant and a depot in different states fine.
You can take returns at depot as required by the customer, maintain proper pricing for stock trancefer from depot to plant taking Excise and tax part in to account., and try it out.
Regards
DSR

Problem in MTO returns scenario

Hi All!
I am working in ECC 6.0 environment.
We have a MTO scenario. During the Returns delivery I am getting the following error during doing PGR.
Error: Special stock E not supported (check your entry) Material XXXX Dely Qty XXX KG
MT: E
Area: M7
MSG: 146
Item : 10
Diagnosis:
The specified objeckt (spl Stock E) is not supported.
Procedure:
Make sure your entries are correct.
I have even checked the movement type assignment in T.code OMJJ.
The movement type 651 and 651 E is allowed for Tcode VL01N.
Do I have to do any other setting or check for any customisation?
Thanks in advance,
Karthik

Hi Atul,
Since ours is a MTO scenario the 'E' indicator is activated even for normal sales as it is sales order specific.
Secondly the returns sales document is RE, and the Delivery document is LR.
The problem is the document type is not accepting the movement type 651 E. And since I am creating the returns with respect to the order created, I am unable to change the movement type or the indicator in the documents.
Hope you understand the problem better now.
Thanks & Regards
Karthik

Excise (sales return) scenario PLEASE HELP

Hi All
We have a scenario, form our factory (exciseable) plant we have transfered the goods to our shop ( non Excise). And sold the material at VAT.
Under sales replacement Policy we have taken the sales return at shop.
Now we have to transfer the material to factory and take the CENVAT credit.
How can we do the excise entry at the time of goods recipt the factory
PLEASE HELP
With Reagrds
Niti Narayan

Use J1IEX transaction and use the EWPO transaction type to capture the transaction. Also please remember that EWPO accepts only Goods receipt via MM process and not SD process in the Standard scenario so please ensure that it is allowed for other types as well. Any ABApper should be able to help you on this. There is a SAP note on this so please check it out as well.
regards
Jude

Vendor Return Scenario and movement type

Hi ,
My Client is creating a third party Po for Netwok and Project System .(ie.vendor is Delivering material to Customer Directly ) .
Now Some material is retrun back customer .and my client want to return this material to vendor .
Sales Return Process is Complete. Now i am returing the material to the vendor in the purchase order by return Purchase order by click on the retrn button and save the Po .
Now they want a Challan to deliver the materail to the vendor .Please tell me the standrad practise for third party .
2nd Prob :
When the Stock is coming in the return sales location and from there i am unable to deliver the matrerial back to the vendor .
Regards
Sachin Gupta
Edited by: garg.sachin27 on May 13, 2010 3:36 PM

Dear Pankaj,
it's the 2nd problem .in this sales return material is coming in Sales return stock .
then i moving it to blocked stock >> blocked to unrestricted stock .but it's not coming in the sales stock location .
where i received it from the vendor .that's why it displaying the msz(defict the material quantity ) during return migo .
regards
Sachin Gupta
Edited by: garg.sachin27 on May 14, 2010 9:30 AM

Return Scenario

I am creating a return order with reference to a billing documment, Now when i am creating a return delivery, the system is giving
error as
"M7 146 10 Special Stock E not supported (check your entry)"
As the system is picking up a special indicator E here.
Plz guide me as In RETURN Order the the Requirement TYPE is Picking up as KE, plz guide me as how to rectify this.
Regards
SAP SD

Hi
IMG ---> Sales and Distribution -> Basic Functions-- > Availability check and transfer of requirements---- > transfer of requirements -
> Determination of requirement types using transaction
Here for the combination of your Returns item category ( say, REN ) and MRP Type ( say PD or ND ) (MRP type may also be kept blank ), maintain '1' in the 'Q' column and then enter a requirement type that does not point to requirement class with 'make -to- order ' process.
This is because Returns process should not be with MTO strategy. Once this is done, 'E' is eliminated.
you can make use of the Requirement type--- 011
Regards
Raja

BOM return scenario

Hi all
I have to take one component ( Sub item) of main item (Frm BOM) thru returns. Please advise the flow and settings.
E.g. harddisk of Computer
Regards
Inder

Hi Inder
Processing at Component Level:
If you want the system to carry out pricing, inventory control, and delivery processing at the component level, enter LUMF in the Item category group field of the Sales: sales org. 2 screen in the material master record of the finished product. In this case, only the components are relevant for delivery. During processing the system automatically creates a delivery group. The latest delivery date among all the components becomes the delivery date for the entire delivery group.
Now pricing and picking will happen for sub-item. Now u can do the return process
for the Particular material in Bom.
eg: harddisk fo computer
Reward if useful to u

PGR error in sales return delivery in MTO scenario

Hello all,
I am working on sales return scenario and creating delivery against the sales return order VL01N. Return sales order is created against the delivery which is created against the MTO sales order.
So I am getting an error in VLO1N at the time of PGR that sales order stock does not exist.
Kindly help.
Mimiri

Hi
Remove the requirement type from the sales order OVerview in the Procurement tab.
in IMG---Define Procedure For Each Schedule Line Category
remove the check boxes for your returns schedule line category DN
regards
Prashanth

Sales return - Excise invoice from depot

Dear all,
We are having a sales return scenario in depot which we are executing in following way.
1) Return sales order 2) Delivery against sales order 3) PGR 4) Credit memo 5) Capture of excise invoice in J1IG against the material document posted in PGR with reference to original excise invoice.
But when we are again creating an outgoing excises invoice from depot i.e. re-selling the same material to other customer system does not show the excise invoice in list of inward invoice.
Request to please let us know if we have missed out on a step/ configuration to ensure that the customer return excise invoice is visible to re-sell the material from depot.
thanks & regards,
mahesh

Dear Lakshmipathi,
Thanks for the reply, did go through the thread that you have suggested before i posted this one.
Just wanted to know that we update the register with material document number posted for transfer of material from one storage location to another which is customer return to finished storage location and not with the PGR material document number?
5 Create Transfer posting in MB1B with movement type 453, storage location 0005 and save
6 Note down the material document reference
7 Go to J1IG to reverse excise issue posting
thanks and regards,
mahesh.

Returns Processing

I already have done OTC cycle. Now i want to Run Returns Scenario. Please Give me suggestions what are the pre requisites to process RE. where I need to Tweak the system so that i can run RE.
ALL IMG Activity including Answers will be Appriciated
Regards
Roxy

Hi Roxysahay,
Return process
Return Order Document is RE in VOV8
Item Category-REN in VOV7
Schedule Line-DN in VOV6
Delivery Document-LR
Billing Document-RE
Assign The Delivery & Billing Document to Your Return document (RE)
IMG Path
IMGSales&DistributionSalesSales DocumentsSales Document header
--Assign Sales Area to Sales document type (RE)
IMGSales&DistributionSalesSales DocumentsSales Document Item
--Assign (REN) Item Category to your Sales Document (RE)
IMGSales&DistributionSalesSales DocumentsSchedule Lines
--Assign (DN) Schedule line category
Maintain the copy controls
Here the Target Document is first & Preceding Document is next
Copy Controls for Billing To Order--- (VTAF)
Order (RE) To Invoice (F2)
Copy Controls for Delivery To Order (VTLA)
Delivery (LR) To Order (RE)
Copy Controls for Delivery To Billing (VTFL)
Billing (RE) To Delivery (LR)
Return Process
VA01Mention Return Order Document (RE) & Sales area click on create with reference & mention the commercial invoice no and click on copy button & save it, Credit memo request will be generated
VL01N-Create Return delivery (LR)
VF01-Create Return Billing (RE)
Note--If you want create Returns Billing remove the credit memo in Billing Block in VA02 for Return Order & Save it.
Hope this solution has clarified your issue
Regards
Pradeep

RE: Return order Pricing

Hi
Suppose i received a return order and on the basis of this order i create a Credi memo.The actual billied amount to the customer is Rs 1260. (Order Qty 10, Material price is Rs 100 , CST is 4% , Service Tax is 12% and Transporttation charge is Rs 100 ) Now the customer is returned 5 materials. So in Credit memo do we have to also credit the Tax amount and Transportation charge to the customer for this returned item( Rs 630) or we only credit the price of the material.
Please guide me what should be the pricing procedure for the returned item.
Regards
Jyoti

Hi there,
I depends on the business to decide of they want to charge for service & transportation for returns.
If yes, then it is better to carry new pricing procedure for the returns scenario.
Define a new doc pricing procedure for the returns & maintain new pricing procedure along with required condition types.
If business doesnot want to charge service charge & transportation & wants to return the cost of service & transportation paid by the customer, then just copy the pricing into the returns order.
So customer will get $ 630 paid for the 5 items in total.
In this case at the copy control from F2 to RE in VTAF --> at the item level pricing type --> cjhoose the option which will copy pricing elements unchanged (I am not sure what option as I am not connected to SAP rightnow).
So if customer returns 5 out of 10 items, he will ger a credit memo of $ 630 (half of total value of $1260 he paid in F2 invoice).
Regards,
Sivanand

Customer sales return - excise inv creation issue

Dear expert,
        We are testing the "Customer sales Return" scenario for one of our client. Our process is,
1. Create sales return order (VA01) with ref or without reference
2. Create return delivery (VL01N)
3. Perform Post goods Receipt (VL02N)
4. Create Credit Note (VF01) - Here in this case we are differ. We are creating the "Credit Note" with reference to return delivery not with ref to sales return order
               Since we planned to create the credit note with reference to "Return delivery", we have defined the CIN related customizing as "Assign Billing Types to Delivery Types".
           Then we tried to create the excise Invoice using Transaction J1IIN. But we are getting the error message as
                              Billing document 3134000001 does not exist
                              Message no. 8I422
Kindly give your suggestion to overcome this issue.
Warm Regards,
Nag

Dear Experts,
         Thanks for your quick response.
Yes, already we maintained the billing relevance field in item category maintained as "A" & Copy contorl in VTFL also. Due to this we can able to create the "credit Note" in Transaction VF01. But during excise Invoice creation only we are facing the above mentioned issue.
Feedback for the response from SDL:-
                 Yes, we came to know that, for customer sales return process we need to raise a JV only not the excise invoice creation in J1IIN. But we are in the assumption that, this scenario is applicable of we are creating the "Credit Note" with reference to return sales order.
             But in our case, we are creating the "Credit Note" with reference to "Return delivery". Since delivery is involved in the process we are in the assumption that we can able to create the excise invoice using J1IIN after maintaining the configuration in the "Assign Billing Types to Delivery Types" area.
Please give your valuable feedback on this.
Warm Regards,
Nag

Vendor return credit Memo

HI
I am working on vendor return scenario. I defined the return order in config ,created customer and assigned the customer in Vendor master control data. Now iam able create delivery for the return PO.When i PGI the delivery, accounting doc is created but iam not sure whether it is right.Whether i have to do credit memo separately?
When i do the credit memo i can see the vendor accnt debited and Inv accnt credited but the Accnt doc gt created when i did PGI shows the other way.
Thanks

Thanks Sai.
The steps is followed is
1. Return PO created
2. Created delivery for the PO using VL10b
3. TO created for the delivery
4. Goods movement carried out picking the item from TO and confirmed
5. PGIed
6. Using MIRO did credit memo.
Here is whr iam confused when i do PGI i see Accounting doc created and while doing MIRO Acct doc created.Please let me know am i on the right path if not plz direct me.
Thanks

Returns Scenario:

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