Sales Return Scenario

Hi,
I have a query on the follwoing sales return scenario.
A manufacturer has two plants viz: a manufacturing plant and a sales depot which are located in two different states which will typically relate to two sales organisations . A sale has been done to a customer from the manufacturing plant. The customer wants to return some material due to damages/defect but can only send the material to the depot location since it is nearer to him. since the sale is from manufacturing plant how do we execute the returns process. Please note there are Excise and tax implications.
Appreciate some suggestion on this

Hi sir,
In this scenario I understand that under the same company with different Exicise and tax camponents, you have a plant and a depot in different states fine.
You can take returns at depot as required by the customer, maintain proper pricing for stock trancefer from depot to plant taking Excise and tax part in to account., and try it out.
Regards
DSR

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Excise (sales return) scenario PLEASE HELP

Hi All
We have a scenario, form our factory (exciseable) plant we have transfered the goods to our shop ( non Excise). And sold the material at VAT.
Under sales replacement Policy we have taken the sales return at shop.
Now we have to transfer the material to factory and take the CENVAT credit.
How can we do the excise entry at the time of goods recipt the factory
PLEASE HELP
With Reagrds
Niti Narayan

Use J1IEX transaction and use the EWPO transaction type to capture the transaction. Also please remember that EWPO accepts only Goods receipt via MM process and not SD process in the Standard scenario so please ensure that it is allowed for other types as well. Any ABApper should be able to help you on this. There is a SAP note on this so please check it out as well.
regards
Jude

PGR error in sales return delivery in MTO scenario

Hello all,
I am working on sales return scenario and creating delivery against the sales return order VL01N. Return sales order is created against the delivery which is created against the MTO sales order.
So I am getting an error in VLO1N at the time of PGR that sales order stock does not exist.
Kindly help.
Mimiri

Hi
Remove the requirement type from the sales order OVerview in the Procurement tab.
in IMG---Define Procedure For Each Schedule Line Category
remove the check boxes for your returns schedule line category DN
regards
Prashanth

Sales return - Excise invoice from depot

Dear all,
We are having a sales return scenario in depot which we are executing in following way.
1) Return sales order 2) Delivery against sales order 3) PGR 4) Credit memo 5) Capture of excise invoice in J1IG against the material document posted in PGR with reference to original excise invoice.
But when we are again creating an outgoing excises invoice from depot i.e. re-selling the same material to other customer system does not show the excise invoice in list of inward invoice.
Request to please let us know if we have missed out on a step/ configuration to ensure that the customer return excise invoice is visible to re-sell the material from depot.
thanks & regards,
mahesh

Dear Lakshmipathi,
Thanks for the reply, did go through the thread that you have suggested before i posted this one.
Just wanted to know that we update the register with material document number posted for transfer of material from one storage location to another which is customer return to finished storage location and not with the PGR material document number?
5 Create Transfer posting in MB1B with movement type 453, storage location 0005 and save
6 Note down the material document reference
7 Go to J1IG to reverse excise issue posting
thanks and regards,
mahesh.

Customer sales return - excise inv creation issue

Dear expert,
        We are testing the "Customer sales Return" scenario for one of our client. Our process is,
1. Create sales return order (VA01) with ref or without reference
2. Create return delivery (VL01N)
3. Perform Post goods Receipt (VL02N)
4. Create Credit Note (VF01) - Here in this case we are differ. We are creating the "Credit Note" with reference to return delivery not with ref to sales return order
               Since we planned to create the credit note with reference to "Return delivery", we have defined the CIN related customizing as "Assign Billing Types to Delivery Types".
           Then we tried to create the excise Invoice using Transaction J1IIN. But we are getting the error message as
                              Billing document 3134000001 does not exist
                              Message no. 8I422
Kindly give your suggestion to overcome this issue.
Warm Regards,
Nag

Dear Experts,
         Thanks for your quick response.
Yes, already we maintained the billing relevance field in item category maintained as "A" & Copy contorl in VTFL also. Due to this we can able to create the "credit Note" in Transaction VF01. But during excise Invoice creation only we are facing the above mentioned issue.
Feedback for the response from SDL:-
                 Yes, we came to know that, for customer sales return process we need to raise a JV only not the excise invoice creation in J1IIN. But we are in the assumption that, this scenario is applicable of we are creating the "Credit Note" with reference to return sales order.
             But in our case, we are creating the "Credit Note" with reference to "Return delivery". Since delivery is involved in the process we are in the assumption that we can able to create the excise invoice using J1IIN after maintaining the configuration in the "Assign Billing Types to Delivery Types" area.
Please give your valuable feedback on this.
Warm Regards,
Nag

Sales return

Dear sap Gurus,
In sales return scenario which is the t code and mov type to transfer the stocks from returns column to unrestricted use column..i am confused as there are too many movements types sugessted.....can anyone through light on the same.
Experts will be rewarded with points....
Regards,
Shruthi D Seth

Hi,
sales returns is a process in which the customer returns the material supplied to him may be because of poor quality, functionality not proper,etc. We configure the process in SAP in the following way:
The return sales order - order type is RE in SAP. The item category for this item is REN. In VOV8 copy RE and maintain yous with name changed. save it.
The return sales order is always created in reference to an original invoice. Why because for a sales order containing 5 items of different quantities the deliveries may have been different and accordingly the invoice also may have been different. So actually the invoice may contain only one item amongst the 5 items. If this item is rejected the original invoice is taken into consideration for reference.
Create return sales order - VA01 enter the sales area and click on create with reference. go to invoice tab select the original invoice and copy it. Check the quantity and create the sales order. save it.
go to VL01N - create returns delivery, do the PGR9post goods receipt). Save it.
fo to VF01 - create credit memo. save it.
Normal process flow
RE - LR - RE.
Transaction code for transferring the returns goods from returns to unrestricted stock. - "MB1B" and movement type is "453"
Hope this will solve your problem. Reward points if solution found useful.
Regards,
Allabaqsh. G. Patil

Sales return -vat G/L account

hai gurus,
Iam here discusing about a sales return process. I have a scenario like the client sells 1000 nos of goods
,among that 10 comes as returns. i will refeer to billing document and create a sales return order now quality says among 10 nos of returns 8 can be reused again but 2 nos is fully damaged during transit.
Now i do PGR and after that when credit memo comes i will do for 8 nos and 2 nos i will do another credit memo.during the 2nos i claim to insurance account .here the price,Bed,Schess,Ecess goes to insurance claim account and the client wants the vat which he took from his client also to be gng to the insurance claim account.
As vat reverses back to the same vat g/l account.
now can any suggest me is there any way to transfer the vat amunt to another insurance claim G/L account
as per standard SAP it reverses the same vat G/L account.
tax ink is been used and vat g/l account are triggered through tax code and if necessary through table entry t030k with respect to business place
with regards

We too have same req from the client & we did in below method.
we have created new condition table in VKOA - with sales org - dist channel- item cateogry(eg:REN) -
assign this table to resp access seq - make sure , it should be in first line , out of all the other tables. ( the reason is, if system finds one condition record with any resp table, it will stop searching for other condition records).
maintian return GL account against the above combinaiton created with this new table.
its working fine for us, ( if you dont find , Item category field, in field catelog, add this field by selecting , New entries- )
revert

Sales Return Quantity to be adjusted in original sale order

Dear All,
We have a scenario, where Customer provides fixed quantity PO and we have to supply the items as per the schedule until the PO qty is completed and we have to supply additional quantity in case if there is any Sales return.
Say the customer rejects 10 nos, we inward the item through sales return process. But we require these 10 nos to be reduced in the original sale order schedules, else we do not have track about the customer rejections and have to manually keep track to send the additional sales return quantity.
Please guide how to accomodate the Sales Return Quantity in original sale order.
Regards,
Vinoth.

Dear Vinoth,
You can always create a return delivery without referencing a Sales Order.
Goto the delivery type LR is the standard return delivery type.
You could copy this delivery type and create your own delivery type.
After copying then select the newly created delivery type and click on Details.
Under the order reference , select No preceding documents required for the order required field.
Click on save.
Now you can use this Delivery type to create return deliveries by using transaction VL01NO.
Note :- The above solution is provided for your question but is not recommended as Best Practices.
Thanks
Murtuza

Sales Return: credit memo Should generate automatically with goods reversal

DEAR SD GURUS N EXPERTS,
Currently we are using following system of Sales return.
VA01: (Order Type: RE) --> VL01N (Return Delivery) --> VL09 (Goods Reversal) --> VA01 (Request 4 Credit Memo or remove billing bloc) --> VF01 (Credit Memo)
But, now my client want a such configuration that entry of Credit memo should happen along with Goods Reversal (VL09) - Automatically. They don't want to carry out VF01 separately.
Reason behind it: Customers has credit Limit, Suppose a customer has a Credit limit of 5,00,000 and we have delivered the Material of same amount. It means all the credit limit has been used. But now He has returned the material of 2,00,000. But it will not affect the credit limit until we pass Credit memo.
Please suggest the required configuration and what we can do in such scenario. Thanks in Advance.
DSC

Again I can tell you that the process what you were following (reversing the goods receipt) is totally wrong and it will have a serious negative impact on inventory. Either you should not create a return delivery or take the stocks into parent plant. If you dont want to show in inventory, then scrap it which is a standard process.
Coming to the requirement, there is no standard way to achieve this. Check these threads where the same topic was discussed
[Re: How to set up in SAP to have automatic billing after PGI |Re: How to set up in SAP to have automatic billing after PGI]
[automatic billing|automatic billing]
You have to apply the same logic for credit note also.
thanks
G. Lakshmipathi

Credit memo -Depot sale return

Hello Guru,
I am facing problem in credit return memo regarding excise amount.
Since this is depot scenario after doing J1IJ i am doing invoice where excise value is picking from J1IJ...which is ok.
when i am doing depot return with reference to invoice it is copying right excise value from invoice.....which is ok.
But when i am doing my credit memo for return it is not copying excise value from sales return order.
Copy control is ok i.e. D.
Values of excise in return credit memo is copied from the orginal sales order.
Also i tried with doing first J1IG to capture return excise and then i did vf01, even though i am not getting the excise value which is in sales return order.whie generating the credit memo system is doing the recalculation of pricing.
Regards
amit Varma

HI,
Please follow the below link and check the configuration as per standard SAP:-
http://www.sap-img.com/sap-sd/sap-sd-cin-configuration.htm
Thanks & Regards,
Rahul Verulkar

Sales Returns

Dear Experts,
In one of the scenarios of Sales Return, customers raises debit memo while returning the goods, so my client makes the payment for that, in the next step if the material can be rectified he does the needed rectification and again delivers the material to the same customer with a new invoice, please suggest how to Map this.
Regards,
Rais Ahmed

Hi,
I think your client dont control returned material in the system. So u don't use return process.
You can control returned material without system, and after rectifition you use MB1C to goods receipt rectifited material.
Then use standard process to sell rectifited material (SO-DO-Bill)
This is the simplest.
In other case, u can use return processing
All returns against sales order are effected against sales order type RE.
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. SO-DO-Bill for Sales standard process
Rgds

Complaints & Sales Returns

Dear All,
Whenever Post goods receipt is done for the return sales order,if the material is activated for returns inspection (Inspection type 06) every time inspection lot gets generated.But what i want is inspection lot shd get generated only when it is a quality complaint.But if it is a excess sales return or anyother sales oriented reason inspection lot shd not get generated....pLzzz suggest any logic for this....
Thanx in advance
With regards,
Venkat

Hi,
using movement types you handle this scenarios.Like blocked stock,qulity inspection stock and unrestricted stock etc..
Regards,
Chandra

Sales return process

hai Gurus,
I have a scenario of Sales return. The customer returns goods with challan.The return sales order is created for 100 nos as per the challan.
But by physical verifcation only 90nos are there.
90 nos are sent to QA for Inspection no QA module interface here in this scenario.
QA will inspect and sents a manual document which contains Ok quantity and not ok quantity(damaged).
80 ok and 10 not ok ( for example)
Now For 80 ok the client will do pgr and for the remaining 10nos which is not ok he will use MB1C and dump in Scrap storage location.
Now credit memo.Here with respect to return sales order he will select manually 80 nos whre the return order conatins 100 nos and prepare a credit memo.
Remaining 10 nos they have a scenario of claiming to insurance so he will select 10 manually l from the selection list and prepare credit memo for the customer but the price excise duties all will be claimed to insurance account.
Now the user says that to select manually the Ok and notok quantity from the open sales return order will be difficult so he wants some information message when user does the credit memo the system should say for return order 80 nos is ok.
The client feels that sometimes the user will wrongly select the quantities eventhough details regarding the QA information is in front of his desk.
So please give me any suggestions hw to block the user he wrongly enter the ok quantity nos.
Any user exit or anything please mention
With regards

Self Answered
Better try to develop the habit of updating the forum as to how your issue is solved; else just click the "Answered" button. By adding such unwanted text, it is only bringing all your old threads to top of the forum which could have been avoided
thanks
G. Lakshmipathi

Delivery gets created in VL01N - Return scenario even after error message

Hi,
I am having following issue explained in details in steps -
We have a service return scenario and following steps have been followed in ECC.
Material code used in this case is batch managed material.
Step 1 u2013
We have created a sales order(VA01) with document type ZRE(Itu2019s a kind of return order). This return order actually coming from CRM.
Step 2 u2013
We are creating delivery using VL01N transaction for return order.
Step 3 u2013
We avoid giving batch number in VL01N and try to save the delivery document. System prompt error saying u201CEnter batchu201D. Subsequently we press return keys to cancel the error message and try to come out of the transaction.
Step 4 u2013
Instead inputting batch number, we try come out of the document creation step.
Step 5 u2013
We go to document flow button of sales order and we could see the delivery created although we came out of the delivery creation process after the error message, without saving the document.
Also note instead of coming out of the document creation, if we again try to save the document, system throws update termination with a reason saying u201CError info... ABAP/4 processor: SAPSQL_ARRAY_INSERT_DUPRECu201D, which is quite obvious as system has already created the delivery and we are trying to create / save the document once again in VL01N
We are in dilemma now.
What is the cause of this abnormal behaviour? I don't know.
Any one experienced this, feedback is appreciated,
Regards,
Dipak

Hi,
The SAPSQL_ARRAY_INSERT_DUPREC error is not bothering me much.
My worry is once "Enter batch" error message comes, I am not interested to create the delivery any more.
So I come out of the transaction by pressing return key.
Now when I press return key, system gives me the delivery number, this should not be the case as message given was an error message.
If I go to the SE16N, I could see the delivery number in database.
Also system prompts me to save the delivery which I am not interested to do, just I want to come out after error message.
What could be the reason, I don't know. Ever after error message system gives you the delivery.
Which is very strange.
Any input is apprecited,
Regards,
Dipak

Sales Return from Customer after 180 days

Hi,
I have a requirement on sales return, if the return is done after 180 days, government does not allow to adjust the respective tax amount relating to that return goods.
For example:/sales invoice:
Customer Dr 110
Tax Cr 10
Sales Cr 100
In case of return this entry will reversed (if it is partial partial amount will be reversed).
Requirement:
If the return is happened after 180 days, tax reverse can not be accepted.
In this case what is the scenario.
1. Is this tax amount goes to Tax expnese account (Dr P/L account)
2. Is this tax amount added to Material Stock value
Please update me which more details.
Thanks
Partha

Hi,
Perhaps Note 34526 - Delivery free of charge and value-added tax will suggest you a solution. You must handle it with a VOFM in the pricing procedure.
I hope this helps you
Regards,
Eduardo

Sales Return Scenario

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