RH_ShowHelp not displaying window

I created two topics under the the HTML File Topic in Robohelp 9. I created t
he mapping file with the two topics in the root of Map Files Root. When calling the jav
ascript:
RH_ShowHelp(0, "
${pageContext.request.contextPath}/profile>WebAppFull", 0, 1)'>?</A>
A seperate window opens with the start page(profile) rather than the topic html file. Any Suggestions?

It looks like a known problem, I found a couple of bug reports that appear to describe your problem:
* [https://bugzilla.mozilla.org/show_bug.cgi?id=593674 Bug 593674] – transparent/non-updated Chrome/Content UI when resuming from Suspend-to-RAM or lock/unlock windows
* [https://bugzilla.mozilla.org/show_bug.cgi?id=593939 Bug 593939] – Dead browser windows after OS "lock"
Please do not comment on bug reports

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HI,
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maxDepth="2147483647" />
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below are the logs
Here are the results of the log analysis :
server wfe1
09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C PerformancePoint Service PerformancePoint Services 39 Critical A PerformancePoint service application call was aborted by the caller. This may indicate the HttpRuntime executionTimeout for the Web Application
is configured to a value smaller than the DataSourceQueryTimeout for the PerformancePoint Service Application. 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C PerformancePoint Service PerformancePoint Services ef8z Critical ‏‏حدث
استثناء
أثناء عرض
عنصر ويب.
قد تساعد
معلومات التشخيص
التالية في
تحديد سبب
هذه المشكلة: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
انتهت
مهلة الطلب
أو تم
إجهاضها. تم
تسجيل تفاصيل
إضافية من
أجل المسؤول. ‏‏رمز
خطأ "خدمات PerformancePoint"
هو 20700. 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C SharePoint Foundation Runtime ba3q Medium Redirect to error.aspx?ErrorText=Request%20timed%20out%2E failed. Exception: System.Web.HttpException: The remote host closed the connection. The error code is 0x800704CD.
at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)     at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()     at System.Web.HttpResponse.Flush(Boolean finalFlush)
at System.Web.HttpResponse.End()     at Microsoft.SharePoint.Utilities.SPUtility.Redirect(String url, SPRedirectFlags flags, HttpContext context, String queryString) 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
09/01/2014 14:47:32.69 w3wp.exe (0x2128) 0x2154 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases. Additional Data: Current default
super reader account: NT AUTHORITY\LOCAL SERVICE 78c107cd-0d4b-46f5-8e1a-0d9b4ebc7b29
09/01/2014 15:07:40.74 w3wp.exe (0x2128) 0x209C PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/28_.000 Verify that the location exists and that the user has the "Read Items" permission.
Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
انتهت
مهلة الطلب
أو تم
إجهاضها. تم
تسجيل تفاصيل
إضافية من
أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)
at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
spObjectTypeId) abf0263d-7333-4e4f-9cd4-a3a4dcb700c0
09/01/2014 15:13:25.92 w3wp.exe (0x2128) 0x18DC PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/218_.000 Verify that the location exists and that the user has the "Read Items" permission.
Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
انتهت
مهلة الطلب
أو تم
إجهاضها. تم
تسجيل تفاصيل
إضافية من
أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)
at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
spObjectTypeId) b35bf864-54f4-43fa-88a8-44cdf938bfa2
09/01/2014 15:11:10.87 w3wp.exe (0x2128) 0x1F88 PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
http://www.xxx.xxx.sa/ar-sa/Courts/Bic/Lists/PerformancePoint Content/4_.000 Verify that the location exists and that the user has the "Read Items" permission.
Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
انتهت
مهلة الطلب
أو تم
إجهاضها. تم
تسجيل تفاصيل
إضافية من
أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)
at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
spObjectTypeId) 7cea0eb6-214f-4d7b-a6e7-97a0fe11c956
09/01/2014 15:11:40.87 w3wp.exe (0x2128) 0x2150 PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/162_.000 Verify that the location exists and that the user has the "Read Items" permission.
Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
انتهت
مهلة الطلب
أو تم
إجهاضها. تم
تسجيل تفاصيل
إضافية من
أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)
at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
spObjectTypeId) 4154222b-6ff0-4b64-81b8-d08501a19278
server wfe 2
09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases. Additional Data: Current default
super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases. Additional Data: Current default
super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
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the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases. Additional Data: Current default
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In the Roiscan logs we get an error in regards to the English Language pack:
Review Items
============
Error:                       Product {90140000-1015-0409-1000-0000000FF1CE} - Microsoft SharePoint Foundation 2010 1033 Lang Pack: has unexpected
file state(s).
adil

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== Issue
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I have another kind of problem with Firefox
== Description
==
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==
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==
Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
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Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
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Name
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Enabled
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Google Notebook 1.0.0.22 false [email protected]
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PDF Download 3.0.0.1 false {37E4D8EA-8BDA-4831-8EA1-89053939A250}
Java Console 6.0.20 true
McAfee SiteAdvisor 3.0 true
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Name
Value
accessibility.typeaheadfind.flashBar 0
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browser.history_expire_days.mirror 20
browser.places.importBookmarksHTML false
browser.places.importDefaults false
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browser.startup.homepage https://mail.google.com/mail/?shva=1#contacts
browser.startup.homepage_override.mstone rv:1.9.2.3
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general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729)
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places.last_vacuum 1273287748
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print.printer_HP_OfficeJet_Pro_1170Cse.print_command
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print.printer_HP_OfficeJet_Pro_1170Cse.print_headerleft &T
print.printer_HP_OfficeJet_Pro_1170Cse.print_headerright &U
print.printer_HP_OfficeJet_Pro_1170Cse.print_in_color true
print.printer_HP_OfficeJet_Pro_1170Cse.print_margin_bottom 0.3
print.printer_HP_OfficeJet_Pro_1170Cse.print_margin_left 0.5
print.printer_HP_OfficeJet_Pro_1170Cse.print_margin_right 0.3
print.printer_HP_OfficeJet_Pro_1170Cse.print_margin_top 0.3
print.printer_HP_OfficeJet_Pro_1170Cse.print_oddpages true
print.printer_HP_OfficeJet_Pro_1170Cse.print_orientation 0
print.printer_HP_OfficeJet_Pro_1170Cse.print_pagedelay 500
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_data 1
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_height 11.00
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_size 1634485807
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_size_type 0
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_size_unit 0
print.printer_HP_OfficeJet_Pro_1170Cse.print_paper_width 8.50
print.printer_HP_OfficeJet_Pro_1170Cse.print_printer HP OfficeJet Pro 1170Cse
print.printer_HP_OfficeJet_Pro_1170Cse.print_reversed false
print.printer_HP_OfficeJet_Pro_1170Cse.print_scaling 1.00
print.printer_HP_OfficeJet_Pro_1170Cse.print_shrink_to_fit true
print.printer_HP_OfficeJet_Pro_1170Cse.print_to_file false
print.printer_HP_Photosmart_C7100_series.print_bgcolor false
print.printer_HP_Photosmart_C7100_series.print_bgimages false
print.printer_HP_Photosmart_C7100_series.print_command
print.printer_HP_Photosmart_C7100_series.print_downloadfonts false
print.printer_HP_Photosmart_C7100_series.print_edge_bottom 0
print.printer_HP_Photosmart_C7100_series.print_edge_left 0
print.printer_HP_Photosmart_C7100_series.print_edge_right 0
print.printer_HP_Photosmart_C7100_series.print_edge_top 0
print.printer_HP_Photosmart_C7100_series.print_evenpages true
print.printer_HP_Photosmart_C7100_series.print_footercenter
print.printer_HP_Photosmart_C7100_series.print_footerleft &PT
print.printer_HP_Photosmart_C7100_series.print_footerright &D
print.printer_HP_Photosmart_C7100_series.print_headercenter
print.printer_HP_Photosmart_C7100_series.print_headerleft &T
print.printer_HP_Photosmart_C7100_series.print_headerright &U
print.printer_HP_Photosmart_C7100_series.print_in_color true
print.printer_HP_Photosmart_C7100_series.print_margin_bottom 0.300000011920929
print.printer_HP_Photosmart_C7100_series.print_margin_left 0.5
print.printer_HP_Photosmart_C7100_series.print_margin_right 0.300000011920929
print.printer_HP_Photosmart_C7100_series.print_margin_top 0.300000011920929
print.printer_HP_Photosmart_C7100_series.print_oddpages true
print.printer_HP_Photosmart_C7100_series.print_orientation 0
print.printer_HP_Photosmart_C7100_series.print_pagedelay 500
print.printer_HP_Photosmart_C7100_series.print_paper_data 1
print.printer_HP_Photosmart_C7100_series.print_paper_height 11.00
print.printer_HP_Photosmart_C7100_series.print_paper_size 1634485807
print.printer_HP_Photosmart_C7100_series.print_paper_size_type 0
print.printer_HP_Photosmart_C7100_series.print_paper_size_unit 0
print.printer_HP_Photosmart_C7100_series.print_paper_width 8.50
print.printer_HP_Photosmart_C7100_series.print_reversed false
print.printer_HP_Photosmart_C7100_series.print_scaling 0.80
print.printer_HP_Photosmart_C7100_series.print_shrink_to_fit false
print.printer_HP_Photosmart_C7100_series.print_to_file false
print.printer_HP_Photosmart_C7100_series.print_unwriteable_margin_bottom 0
print.printer_HP_Photosmart_C7100_series.print_unwriteable_margin_left 0
print.printer_HP_Photosmart_C7100_series.print_unwriteable_margin_right 0
print.printer_HP_Photosmart_C7100_series.print_unwriteable_margin_top 0
print.printer_hp_psc_1200_series.print_bgcolor false
print.printer_hp_psc_1200_series.print_bgimages false
print.printer_hp_psc_1200_series.print_command
print.printer_hp_psc_1200_series.print_downloadfonts false
print.printer_hp_psc_1200_series.print_evenpages true
print.printer_hp_psc_1200_series.print_footercenter
print.printer_hp_psc_1200_series.print_footerleft &PT
print.printer_hp_psc_1200_series.print_footerright &D
print.printer_hp_psc_1200_series.print_headercenter
print.printer_hp_psc_1200_series.print_headerleft &T
print.printer_hp_psc_1200_series.print_headerright &U
print.printer_hp_psc_1200_series.print_in_color true
print.printer_hp_psc_1200_series.print_margin_bottom 0.3
print.printer_hp_psc_1200_series.print_margin_left 0.5
print.printer_hp_psc_1200_series.print_margin_right 0.3
print.printer_hp_psc_1200_series.print_margin_top 0.3
print.printer_hp_psc_1200_series.print_oddpages true
print.printer_hp_psc_1200_series.print_orientation 0
print.printer_hp_psc_1200_series.print_pagedelay 500
print.printer_hp_psc_1200_series.print_paper_data 1
print.printer_hp_psc_1200_series.print_paper_height 11.00
print.printer_hp_psc_1200_series.print_paper_size 1634485807
print.printer_hp_psc_1200_series.print_paper_size_type 0
print.printer_hp_psc_1200_series.print_paper_size_unit 0
print.printer_hp_psc_1200_series.print_paper_width 8.50
print.printer_hp_psc_1200_series.print_reversed false
print.printer_hp_psc_1200_series.print_scaling 1.00
print.printer_hp_psc_1200_series.print_shrink_to_fit true
print.printer_hp_psc_1200_series.print_to_file false
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.downloads false
privacy.clearOnShutdown.formdata false
privacy.clearOnShutdown.history false
privacy.clearOnShutdown.passwords true
privacy.cpd.cookies false
privacy.cpd.downloads false
privacy.cpd.formdata false
privacy.cpd.history false
privacy.item.downloads false
privacy.item.formdata false
privacy.item.history false
privacy.item.passwords true
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.promptOnSanitize false
privacy.sanitize.sanitizeOnShutdown true
security.warn_viewing_mixed false
== Firefox version
==
3.6.3
== Operating system
==
Windows 7
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729)
== Plugins installed
==
*-Default Plug-in
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Shockwave Flash 10.0 r45
*McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
*3.0.50106.0
*NPWLPG
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Adobe PDF Plug-In For Firefox and Netscape

Oops - for some reason, this problem now seems to have gone away. May have had something to do with Flash. I'll keep my fingers crossed.

RH_ShowHelp not displaying window

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