Ridiculous! Cannot get interleaving turned off.

Hello all
I have been forced to register here out of sheer frustration and a final hope of actually getting something done. I have been calling the call centre in India since the 8th of April asking for Interleaving to be turned off on my connection and for me to be back on fastpath. I have been on fastpath for the last two years and didn't ask for interleaving to be turned back on!
As I said I have been trying to get fastpath enabled since teh 8th of April and I am now going insane. I have called a total of six times now, And six times I have been promised it will be dealt with. I have spoken to 2 supervisors, the last of which didn't even have the decency to end the call with me adn put one of her underlings on to tell me my request was going to be dealt with.
I have tried to complain and all I get is a promise that it will be done within 48 hours, it's now over 800 hours and I am still waiting. I am certain I am just being lied to when I ring now.
Can someone please help? I have been told I can speak to someone English at the call centres but all the people I speak to seem reluctant to even put me through to a supervisor.Let alone get me a native |English speaker.
Can it really be that difficult for a communications company to communicate with itself and actually get something done for the customer?
Two years ago I called BT to get my connection switched to fastpath and it was done in 48 hours, what on earth is happening BT?

If you are not an avid online gamer then you will be better with the interleaving turned on it will give you a more stable connection if you want it turned back to fast then use this link and ask the mods to get it changed back http://bt.custhelp.com/app/contact_email/c/4951
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Possible to get interleaving turned off?

Hi, is it possible to get my interleaving turned off because as a gamer, the ping is too high. I don't mind the bandwidth loss.
Thanks
Josh

http://community.bt.com/t5/BB-in-Home/how-to-turn-off-interleaving/td-p/74375
the search facility is very good
[email protected]
http://community.bt.com/t5/Forum-Guidance-Ideas/Top-Tip-4-How-to-use-Search-in-the-community/m-p/675...
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Getting Interleaving Turned off

Hello.
I'm a gamer and would like to request that Interleaving is turned off on my line.
I understand I have to provide some stats - I have Homehub 4
Advanced Settings > Broadband > Connection it shows the following:
I'm pretty sure I am on Interleave and would like this turning off if possible.
Thanks.
Solved!
Go to Solution.

Here are the stats:
1. Product name:
BT Home Hub
2. Serial number:
*REMOVED*
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 18/09/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
10 days, 23:34:45
6. Bandwidth:
448 / 8128
7. Data sent/received:
35.5 MB / 509.3 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
*REMOVED*
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
*REMOVED*
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
*REMOVED*
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Fast
23. Software variant:
24. Boot loader:
Why is the router producing two different connection speeds?

Get interleaving Turned off?

Hi,
My problem is that around 2 hrs ago my hub dropped its connection and reconnected , however now the latency type is on Interleaved not FAST anymore. I play alot of games online and this is important to me. When contacting BT Live Chat they said they cant turn it off as i am on ADSL+2 line, but seems strange that in the past about 6 months ago they where able to?
Is this correct, or are they telling me lies?
Thanks

Interleaving will have turned on automatically if the exchange equipment has seen your line as unstable could you please post your hub stats then we can advise you further
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Getting interleaved turned off

I know this is a Mod job, but I may as well post here too in case someone has any ideas as to why its been applied.
When I first moved in to this house a few months back, I was on a fastpath connection, now its dropped to interleaved, despite the line spec and quality being well above average. The 10 days uptime is only because I moved the router power supply to another socket. I've seen 20+ days on it since moving in.
Download speedachieved during the test was - 6.46 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Connection Information
Line state:
Connected
Connection time:
10 days, 17:07:10
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
17.9 dB / 26.0 dB
Line attenuation (Down/Up):
5.5 dB / 2.0 dB
Output power (Down/Up):
12.0 dBm / 12.3 dBm
FEC Events (Down/Up):
56864 / 3
CRC Events (Down/Up):
47 / 3
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86 / 1
Error Seconds (Local/Remote):
40 / 1

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Should I get Interleaving turned off?

Based on the stats for my line:
ADSL line status
Connection information
Line state
Connected
Connection time 17 days, 16:40:43
Downstream 7,616 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI
0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 6.8 dB / 24.0 dB
Line attenuation (Down/Up) 34.0 dB / 22.0 dB
Output power (Down/Up) 19.8 dBm / 11.8 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 1570632 / 43
CRC Errors (Down/Up) 3936 / 2147480000
HEC Errors (Down/Up) nil / 23
Error Seconds (Local) 2360

I has Very slow Broadbands.
I do lots of Online gaming
My old house had interleaving on I had had slightly faster 2 meg.
Note: broadband connected a week ago (not 10 days yet)
I have new Faceplate, plugged into Master.
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 19:02:15
Downstream
1,536 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
5.7 dB / 10.0 dB
Line attenuation (Down/Up)
65.6 dB / 31.5 dB
Output power (Down/Up)
2.3 dBm / 1.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 7
CRC Errors (Down/Up)
11138 / 1063
HEC Errors (Down/Up)
3655 / 6
Error Seconds (Local/Remote)
9091 / 611
I am no expert. Correct me when I am wrong. Learning is good!

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Ridiculous! Cannot get interleaving turned off.

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