RIM BES Trusted App - No GUID

Having issues with adding new BB users /address books on 4.1.6.22 BES with GW7 client.
(Our GW server is GW8SP1HP1 on NW6.5SP8 with eDir 8.85)
I followed "Solving Trusted Key Issues with BB Server and ConsoleOne[" Cool Solution about generating a new Trusted App but the generated key will not paste into server's key field on BES because it is not the correct format.
So I found a few docs showing how the key is based on the RIM BES Trusted App GUID and where to find it in ConsoleOne (Tools, GW Diags, Record Enumerations, select Trusted Apps by name then Info. ).However,it seems there is no GUID to be found. I also did a search by GUID under the Record Enumerations and eventually found an object with an empty GUID that showed the RIM BES info. So it appears my system isn't creating a usable GUID for this object.
Does anyone have any ideas how I can get a usable key?

Are you installing the BES and having troubles with the key? I have only
used C1 to delete the trusted key and used the key generator provided by
RIM, it should be in: C:\Research In Motion\BlackBerry Enterprise Server\Key
Generator Application from were the installation package unpackaged the
install.
Now it's important to run the key generator on a PC that has the Novell
client installed, so I often have copied that directory to a PC that has it
and so far I have never had any issue.
Once generated and the key copied to the prompt during installation, you
should be good to go; there shouldn't be anything you need to do after that,
if it works for one user, it should work for everyone?
"krmcclure" <[email protected]> wrote in message
news:[email protected]..
>
> Having issues with adding new BB users /address books on 4.1.6.22 BES
> with GW7 client.
> (Our GW server is GW8SP1HP1 on NW6.5SP8 with eDir 8.85)
>
> I followed "Solving Trusted Key Issues with BB Server and ConsoleOne["
> Cool Solution about generating a new Trusted App but the generated key
> will not paste into server's key field on BES because it is not the
> correct format.
>
> So I found a few docs showing how the key is based on the RIM BES
> Trusted App GUID and where to find it in ConsoleOne (Tools, GW Diags,
> Record Enumerations, select Trusted Apps by name then Info. ).However,it
> seems there is no GUID to be found. I also did a search by GUID under
> the Record Enumerations and eventually found an object with an empty
> GUID that showed the RIM BES info. So it appears my system isn't
> creating a usable GUID for this object.
>
> Does anyone have any ideas how I can get a usable key?
>
>
> --
> krmcclure
> ------------------------------------------------------------------------
> krmcclure's Profile: http://forums.novell.com/member.php?userid=25930
> View this thread: http://forums.novell.com/showthread.php?t=402975
>

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