Ringtone not being heard

Hello,
I have UCCE solution deployed and running. Typical comprehensive call flow is used. Caller goes through IVR self-service and then chooses to speak to an agent.
The issue i'm facing is that after the customer chooses to speak to an agent, the ringtone is not being heard while the agent's phone rings. I have checked the GW config (dial-peer - application/service - tcl scripts on flash).
Any suggestions?
Thanks,
Justine.

Hi Justine,
Here is a good (older) reference. You should already have the ringback.wav file on board;
Q. How do I make the Music on Hold (MOH) as a ringback tone when using Cisco CallManager with IPCC?
A. When an ICD call rings an agent, the caller is put on hold by the CallManager. At this point, the CallManager MOH can be used to play a ringback tone to the ICD caller while waiting for the Agent to answer the phone. In order to set this up, you need to configure all the CTI ports Network Hold Audio Source as the wav file (ringback.wav) you want to play during the consult transfer.
Note: Make sure that the ringback.wav file is in the CallManager server and configured appropriately. There is a ringback.wav file in IPCC
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml#foura
This can be applied to the CTI Ports via the Device Pool (Network Hold MOH Audio Source) so it won't have any effect on other IP Phones. Also, leave the Network/User Hold Audio Source as standard for the Agent phones so that when they put someone on Hold the standard Audio MOH Source is played.
Cheers!
Rob

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