Ringtone purchased, no where to be found

I know this is an ongoing problem, however I have read through others problems on this for almost and hour and tried every suggested fix.
I purchase a ringtone on Verizon Tones, today - was told it couldn't download because not enough storage (or something, do not have the exact wording).
Samsung S4.
Do not want to buy it again to just go through the same stuff.
It is not in downloads, music, etc. under files
Thanks

I love my ringtones too susan17! I want to make sure you phone will be able to get those awesome tunes. How much memory http://vz.to/1EgpmyQ do you have left on the phone? Here are the instructions http://www.verizonwireless.com/support/knowledge-base-77829/  on how to clear some memory on your phone. Let's wipe the http://vz.to/1GSvUEr  partition on your phone too and try to re-download the tone.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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