RMA issues
After almost a year of owning an MSI GPU (an N580GTX-Twin Frozr II) I faced issues which could be attributed to dust build up which was inevitable. The cooler of my GPU started malfunctioning (one of the fans stopped working) which led to overheating and shutting down of the PC. So I went ahead and RMA'd this and was impressed when they replaced the GPU in 6 days flat, but this was the beginning of an ordeal that would cause a lot of my problems. The GPU they "replaced" was the same GPU which I had given, so I chalked it up to bad luck and RMA'd again, it was replaced again in a week or so but this time the GPU had a corrupted display. Which again prompted me to go in for RMA again. The GPU which they replaced it with had no display whatsoever.
I've visited the RMA center close to 6 times now. I'm sick and tired of hoping that my GPU gets replaced.
I'm located in India where the RMA is handled by Digicare. I've requested for a credit slip against my better judgement as I feel this fiasco will continue. I would appreciate if somebody could direct me to the right course of action.
The card I originally owned:
602-V255-060B1106099430
Which was then replaced by:
602-V255-060B1100062444
Which was then replaced by:
602-V255-060B1104107445
The Caller ID number of my current complaint (request for a credit slip is):
CLG131590877
If possible I would like a replacement that was in actual working condition.
Regards,
Shodhanth
TL;DR: Sick of getting replacement GPU's that do no work. Help me! D:
I've tried using that to no avail.
It's been a week since I've asked the question and no reply as of yet.
I'll try the Taiwan phone number. Thank you.
Similar Messages
-
I bought my Z30 3 months ago. I've a SIM CARD Tray issue. Blackberry wants an exhorbitant $200 USD + taxes to repair. I was never told that I could purchase extended warranty. I am really frustrated. I bought Blackberry to support a Canadian company to succeed in the Mobile Computing World. I am very disappointed.
I like to know a reliable thiry party repair center in Greater Toronto Area.Just an update.
The RMA process is horrible. After 3 days, I still haven't gotten an email from the RMA department. I called in multiple times (at this point I have spoken to customer service for at least 4 hours in total). On Tuesday, they told me RMA will email me Tuesday night and I will get a new device within 5 business days. I didn't get an email today so I called in to inquire. The service rep gave me the same spiel about the RMA process and how it is still under review. He then escalated me to his "supervisor" who told me the RMA team would email me tonight or tomorrow and that he has sent them a priority email.
He also told me that I wouldn't get a new device in 5 business days, but I would get a box within 10 business days to ship my device back to Blackberry. After that, the RMA team will have it for atleast 3 more business days before sending it back to me. All in all, this will take the VERY LEAST 2 weeks. I won't have a phone for 2 weeks. There won't be any compensation or new device. All they can do is apologize for my inconvenience. They can't even ship me a new device while I send them my old one.
I have no device to use because this blackberry replaces my last phone which broke.
He told me if I have any complaints to Blackberry, I would have to write to [email protected] (which I will). However, everyone on the customer service team have been very courteous but not very helpful. -
i bought a msi 5830 twin frozr 2 here (india) got its warranty extended
i rmaed my card received a 6850hd (lower in performance)
6850 hd did not work correctly so i rmaed it
got back a faulty card again
rmaed again again got back a faulty card
rmaed and got a working 6850 6 months after the card stopped working rmaed it got it as itis back so rmed it again got the same back the card work for a week again not working rmaed it again got the same card back after 1 month the card still not working
any help would be appreciated the msi people asre very good in harassing their customers
the card is still not working now what to do
the s/n of card is 602-v244-03sb1011084459
r6850-pm2d1gd5/oc
my pc is
i7 920
gskill 16gb
700 watt thermaltake
1tb hard
i have a gtx 560 and it runs fine on this setup only the msi card has a problem i updated the driver changed the thermal paste applied artic silver 5Quote from: ekamdeep.singh on 20-October-13, 17:02:37
i bought a msi 5830 twin frozr 2 here (india) got its warranty extended
i rmaed my card received a 6850hd (lower in performance)
6850 hd did not work correctly so i rmaed it
got back a faulty card again
rmaed again again got back a faulty card
rmaed and got a working 6850 6 months after the card stopped working rmaed it got it as itis back so rmed it again got the same back the card work for a week again not working rmaed it again got the same card back after 1 month the card still not working
700 watt thermaltake
So many "faulty" cards lead to bad PSU.
p.s.
GTX 560 is better than 6850 and 5830.
Why don't you stick with the Nvidia card?
p.s.2
Switching from AMD to Nvidia all the time (due to "faulty" cards) is a very bad move.
Probably your OS is already messed up. -
MSI warranty and rma issues......
Hi guy's....
I thought you would like to know....
I asked MSI some questions about warranty and problems with resellers/distributors, this was the reply I got:
For those users in which can't get help from their resellers or distributors.
You can ask them to contact MSI office RMA dept near them directly.
It is MSI policy that we will acknowledge any MSI board.
MSI warranty in most places is 2 years.
However, for boards that are out of warranty, repair charge will be required.Quote
Originally posted by pcpro99
what about msi board that was purchased from fry's and supposed to have 2 years warranty, and who do I get service from when fry's asked me to contact msi directly.
I have had at least two slot 1 systemboard, at that time(over a year ago) that has developed the same problem: the group of capacitors that is closed to the CPU slot brusted, and I have contacted msi both via email, as well as phone calls, and either was responded to. I just think msi really need to improve their tech support, as well as RMA services, to make them really a world class company as they have stated in their home page: ***Founded in August 1986, MSI has continued to uphold a business philosophy that stresses "Award-winning product quality and outstanding customer service." *** You just can not have an "outstanding" customer service, and refused to deal with the "customer" which is us-one that is the end user of their products.
I am not at all bashing msi, but their "commitments' to quality needs a little refinement.
I welcome your comments....... ?(
Quote
Originally posted by Bas
Hi guy's....
I thought you would like to know....
I asked MSI some questions about warranty and problems with resellers/distributors, this was the reply I got:
For those users in which can't get help from their resellers or distributors.
You can ask them to contact MSI office RMA dept near them directly.
It is MSI policy that we will acknowledge any MSI board.
MSI warranty in most places is 2 years.
However, for boards that are out of warranty, repair charge will be required. -
Serious Issues with Creative Zen Vision M 3
This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah
That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM -
MSI 4G R9 290 Throttle/Heat Issues
Hello,
I've recently noticed some major throttling in my games (BF4 for reference here). I checked my heat situation and it appears that's the culprit. I haven't had any issues before but recently notice the temps 55c idle (use to be in the mid 30's) and gaming (BF4) brings the heat straight to 95c. I have updated the bios to the latest one from MSI and I have also added two new fans in my case. One on the front with higher air flow (directly to the video card) and one to the side, blowing air on the side of the card. This has helped my temps a bit on idle but gaming at load it stays at 94c and throttles.
Again, I have not had any issues before and I have not changed anything inside my case nor have the conditions to warrant this change. I have always used default settings or lowered power in AMD Catalyst but never OC.
Is this an RMA issue?
Has the thermal paste dried up and need to reapply (which I could do if it saved an RMA) ?
I would hate to send a card away for RMA and wait for a replacement or repair as I only have one GPU. Recommendations from tech or anyone with similar problems?
Thank You,
Specs:
Intel i5 2500k @ 4.5 ghz
Ripjaw DDR3-1600 16gb
OCZ 850W Power supply
MSI 4G Gaming R9 290 S/N 602-V308-02SB1402023248
Win 7 64-bit
AMD Catalyst 14.12 Stable
IdleUpdate:
Today I went out and bought some MX-2 Thermal paste. After taking the heatsink off and looking at the GPU, it was instantly clear why the overheating was happening. The thermal paste was dry, and barely covering the GPU.
After applying the new thermal paste, I'm happy to say that all of my issues are gone (so far), the GPU idles from 35c - 41c(after gaming) with a 30% fan. No throttling what so ever and the max temp on BF4 (Ultra Settings) maxed at 75c. Very happy with this but leads me to another clear and sad point.
This is very disappointing as an MSI customer. Only 13 months of normal use of this card and it already needed work. If I didn't know what I was doing then this would have to be an RMA and I would be without a card until they sent me a refurb. Unless your taking money off the sale price for me to do this fix within the warranty period, this is unacceptable. I expect a higher standard of quality and this will unfortunately seriously effect my upcoming PC build and what vendor I go with for internals.
A 10-15% off coupon or something could go a long way for customers that have suffered from the issues the MSI 4G 290 have caused (Fan Stop, Fan Oil, Thermal Paste).
If anyone is having similar issues, check your fans, if they are working then change the thermal paste, it will be night and day difference. -
TV @anywhere (or at least some time soon!)
Hi guys,
Thank you for all your system suggestions which allowed me to build a real cool box with more bells than you can whistle at! Once it's all up and working I'll post a pic of it. It looks like a nuke reactor.
It's quite fast but the PC @nywhere is not working at all. I have tried to reinstall the software several times but once I launch the program and try to get in set up I can't change any of the parameters i.e. things like country always stay on Taiwan. 000 on top left comes up at the start of the program. I haven't connected the remote cable. How should I fix the system to work?
With a MSI Mobo and a MSI video card, I thought it would be a breeze to set up TV @nywhere but I guess nothing is ever as easy as it should be....
Cheers from the land of the loonie
DCW
the guy who'd like to watch tv in his office
MSI 655 MAX FISR HT Ready (MS-6730)
P4 2.53
1Gb PC3200
MSI 4200-VTD8X (MS-8894)
MSI TV @nywhere
2 Seagate 80Gb 7200 8mb buff SATA drives raid 0
HP DVD writer 200i
NEO 35 removable IDE 40 Gb drive MP3 player
Matrix Orbital MX221 USB
Dual Voltage 4port Baybus
ANTEC TRUE BLUE 480w PSU
XP ProOK 6 weeks into this I now have a new tuner card and some updaters drivers. Computer stayed two weeks at the shop! It seemed to work when the techie booted it up in front of me.
Now the worst feeling of all. I get home, boot up and the Raid controller on my MSI 655 board starting denying access to arrays! can't do anything!
I read the MSI 655 forum boards asking for solutions and ALL i read is about super dissatisfied customers having to deal with RMA issues because this is a junk mobo!
WOW! You need help. You turn to your manufacturer. You read boards hoping for solutions and time after time people dish the 655 and I don't see techies admit or much less come to the rescue of owners.
I bought a mobo and two cards becAuse of these boards and now I can only regret that decison.
I guess the marketing department is doing a much better job than the problem solving department at MSI
MSI 655 MAX FISR HT Ready (MS-6730) :0
P4 2.53
1Gb MEM PC3200
MSI 4200-VTD8X (MS-8894)
MSI TV @nywhere 8o
2* SEAGATE 80Gb 7200 8mb buff. SATA drives raid 0
NEO 35 removable IDE 40 Gb drive MP3 player
1 40 Gb IBM deskstar IDE drive
HP DVD writer 200i
Matrix Orbital MX221 USB
Dual Voltage 4port Baybus
ANTEC TRUE BLUE 480w PSU
XP Pro Version 5.1 (build2600.xpsp2.021108-1929:Service Pack 1)[/FONT] [/COLOR ]
DCW -
Had a wireless drop today. For a good few minutes too. Very unusual for of late. Anyway, was using my browser and it took a while for the page to load, the wait lengthened an then; 'You are not connected to the internet'.
I clicked the Airport menu bar icon and it said my network was there. I opened Airport Utility and sure enough the AEBS was there. Every now and then I do a hard reset on my equipment any way so thought I'd try one then, just before I did though I noticed that my router, (DG834), had only two of its usual three lights up. The power light and the LAN port light. The internet light was flashing orange which according to the manual means 'ADSL Training'. Airport appeared normal.
My point is, all those times I assumed Airport was the problem. But maybe it is the router. I assume most people who run wireless networks have the router hidden away and so can't see what it's doing.
Before you flame me, there will be some people who do have genuine Airport problems and this post is not directed at them.
Just next time you have a signal drop check the router status too, and if by the time you get to it everything is normal, check the router logs to make sure it has always had a connection.OK 6 weeks into this I now have a new tuner card and some updaters drivers. Computer stayed two weeks at the shop! It seemed to work when the techie booted it up in front of me.
Now the worst feeling of all. I get home, boot up and the Raid controller on my MSI 655 board starting denying access to arrays! can't do anything!
I read the MSI 655 forum boards asking for solutions and ALL i read is about super dissatisfied customers having to deal with RMA issues because this is a junk mobo!
WOW! You need help. You turn to your manufacturer. You read boards hoping for solutions and time after time people dish the 655 and I don't see techies admit or much less come to the rescue of owners.
I bought a mobo and two cards becAuse of these boards and now I can only regret that decison.
I guess the marketing department is doing a much better job than the problem solving department at MSI
MSI 655 MAX FISR HT Ready (MS-6730) :0
P4 2.53
1Gb MEM PC3200
MSI 4200-VTD8X (MS-8894)
MSI TV @nywhere 8o
2* SEAGATE 80Gb 7200 8mb buff. SATA drives raid 0
NEO 35 removable IDE 40 Gb drive MP3 player
1 40 Gb IBM deskstar IDE drive
HP DVD writer 200i
Matrix Orbital MX221 USB
Dual Voltage 4port Baybus
ANTEC TRUE BLUE 480w PSU
XP Pro Version 5.1 (build2600.xpsp2.021108-1929:Service Pack 1)[/FONT] [/COLOR ]
DCW -
Why I will no longer be a customer of Creative.
/ I am the president of a web development firm who uses Skype and a Creative webcam to communicate with our clients around the world. This morning, we had to re-load our computers' OS because of some issues we were having, and when I went to look for the drivers for our web cam, there were none at all on the Creative website. It is a model that is still on sale at the Creative website and my local best buy, but there is NO information on this product in your support section. It is code # VF045.
I then called the Creative customer support folks to be informed that I would have to pay $5.00 for a CD to be SNAIL MAILED to me as they do not provide the drivers for this product on their site.
Are you kidding me? That is absolutely rediculous.
Last year we over $30,000 dollars on computer hardware and software and we expect that to go up. But I am now researching alternate webcam and audio products, because if this is the way you guys treat your clients and customer base, good ridance. Rest assured, as an influencer to my clients and staff, I will do what I can to recount this to anybody that will listen.I am a computer technician with over 30 years experience and have bought 2 ZEN Stones. Both turned themselves into bricks shortly after the warranty period. As a knowledgable technician I researched the problem on Creative's support venues and attempted all suggested solutions before filling out the requisite support form. I provided all the necessary troubleshooting information.
The result? A very polite totally lame canned response that make it obvious my problem submission was not read. In fairness I have to comment that the response is par with most online support. It seems corporations are not interested in provideing a quality support product to their clients. Why else would they outsource to offshore countries you cannot understand for phone support and provide such lame canned responses?
They just don't care. Period. It costs less so corporate greed wins out and customers be ****ed.
If I could have found an email address for the CEO or any Corp officer I would have sent this to them.
Below is my correspondence with support. Creative Labs be ****ed!
Thank you for the standard, typical, canned reply for laymen.
Please forward this reply to your supervisor, your customer satisfaction
executi've, and your CEO, as I even more disatisfied with Creatives Labs now.
Perhaps they are able to read.
It is extremely obvious that my information was not read at all.
If it had been read you would have seen that I have already done all the
steps you suggest.
I am a computer technician with over 30 years of computer repair experience.
I have serviced personal computers since they first began to appear .
Before attempting to contact you I research the problem on your web site,
which by the way I found to be of little use and poorly done as a support
service.
I tried the suggestions for rebooting and resetting this now worthless rock.
I know about drivers, device manager and scanning for new devices. I own 4
PCs that I build myself. The device was tested on 2 of them and a DELL
laptop. It's broke. It a rock. A piece of junk.
I did not write to you with ANY expectation of getting any useable
suggestions for making this pieces of garbage work again. Neither was I
seeking an RMA, knowing full well that an RMA request would be rejected
because:
a) I cannot prove a purchase date and
b) even if I could produce a receipt for this rock , it is out of the 30 or
90 day warranty period.
What I did write to Creative Labs for was, to indicate my extreme
dissatisfaction with this worthless rock product line and Creative Labs as a
whole. Having already wasted my money on 2 models of rock and having both
of them fail completely in less than a year is more than enough bad
experience for me to express my displeasure and relate that displeasure with
Creative Labs and it's products to my friends and any one else thats willing
listen.
Furthermore your ( Creative Labs' ) lame canned response is more reason for
not ever buying a Creative product again, as it only shows that you do not
even read the information provided by your customers that are experiencing
difficulties with your poor quality products.
The Stone is a piece of junk and the support is no better.
L W
----- Original Message -----
From: "Creative Americas Customer Support"
<[email protected]>
To: "
Sent: Monday, June 22, 2009 7:5 PM
Subject: Re: CLI - Technical Support Request - (ZEN Stone with built-in
speaker) (KMM9063478I5977L0KM)
Dear ,
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
I understand your ZEN Stone with built-in speaker does not work
properly. I apologize sincerely for any inconvenience this caused you.
Please try the following troubleshooting information.
. Verify the player’s detection in the Device Manager.
-Check the Device Manager, click Start, Settings, Control Panel and
System.
-Select the Hardware tab and click the Device Manager button.
-Click the + next to Uni'versal Serial Bus Controllers.
-Click the + next to Disk dri'ves.
2. If the player does not appear at all or appears but with an error
code, please refer to this knowledge base article:
Error "Driver Not Found" During Installation
http://support.creative.com/kb/ShowA....aspx?sid=4782
3. If the player is detected in the Device Manager without any errors,
please check if the player is listed under My Computer. If the player
does not appear in My Computer, you may need to manually change the
dri've letter assigned to your player. Pease refer to our knowledge base
article:
“MuVo, ZEN Nano, ZEN Nano Plus or ZEN Stone Not Listed as a Removable
Dri've in Windows Explorer” by following this link:
http://support.creative.com/kb/ShowA....aspx?sid=2254
If possible, try to connect your ZEN Stone player on another system and
see whether able to get it to recognize on that system.
However, if the issue still persists, you may need to send your player
for repair/replacement. Please follow this link to have an RMA issued
for your product:
http://us.creative.com/onlinerma
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
Technical Support
Creative Labs Americas
Original Message Follows: ------------------------
==================================
Subject: CLI - Technical Support Request - (ZEN Stone with built-in
speaker)
Name:
E-mail Address: Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: My Creative hardware stopped functioning correctly
Product: ZEN Stone with built-in speaker
CCPP Certificate Number:
Serial Number: c8pf229802m2589q
Purchase Date: Jan/07/2009
Operating System: Windows XP
Firmware Version: unknown
Creative Model Number:
Connected To:
Detailed Problem Description:
This is the 2nd and Last creative stone I have bought. This one like the
last worked for a few months and just quit. It is no longer recognized
on a usb port and does not show up any wheere in my system. After a
reset the light will come one and that is it. Period. Nothing more until
the rese button is pushed again and then the idiot light goes out. The
Recovery and format processes do not work as this player does not get
detected by windows no matter what is done. I am SO disappointed with
Creative Labs Stone PLUS and Stone plus with speakers turning into a
real stone that I will NEVER again purchase ANY Creative Labs product
ever again. Furthermore I will relate to anyone and everyone I know that
I am extremely disatisfied with Creative Labs.
==================================
Edit: Advisor name removed for privacy reasons.
Message Edited by KokChoy-CL on <span class='local-date'> 06-29-2009<span class='local-time'> 09:03 [email protected] -
USB trouble on k8NGM2-NBP new build
board: msi k8NGM2-NBP
cpu: amd 3800+
drives: single maxtor ide 80GB
ram: OCZ platinum 2-3-2-5 PC3200 512MB x2 (1GB) (slots 1 &2)
with the DDR voltage raised to 2.65+, detects at 400Mhz
psu: Antec 450 from a Sonata II
I get this board from www.mwave.com and start testing by connecting
components on my tabletop
The first post is OK. I set optimal defaults, reboot, then raise the DDR voltage so
that I see the RAM working at 400 Mhz, instead of 333.
Next I try testing with a bootable CD of memtest86+. I'm able to test without errors through test #4.
By accident I try memory testing with a
bootable USB flash disk. I get errors immediately. I then try the bootable CD again with an
external USB drive connected -- RAM errors again. Now I know that its the USB causing an instability.
So the board is OK as long as I have no USB ports inuse -- .
I don't continue on with the build, the next step being an install of FC5 linux, until I
know if this is an RMA issue or bad bios setting.
please advise and thankshello Kakarocht and Built2last,
This board has the nvidia 6150 northbridge with integrated graphics, which I'm using -- no addon video card for this build.
The bios is the latest, at 1.1 -- I checked the site.
I've been advised elsewhere that even with USB RAM errors I should go ahead and install an OS, since the OS can do integrity checks.
I don't agree with this and stand firm that there should never be any RAM errors, with or without USB connections.
I tried connecting to USB on the rear and with the onboard headers -- all gave the same bad results in memtest86.
From reading a few posts here very few posters test RAM in a tabletop build, but usually charge ahead and do their first
build in a case, then test after assembly. I don't do this anymore -- I did for my first few builds.
I'm going ahead with an RMA since I have confirmed that everything but the MB is good. I tested the RAM and CPU elsewhere.
ciao -
Multiple currencies for one minisite
We have a requirement so the different users can place orders in two different currency. Some of the customers are set up with USD and some of the customers are setup with CAD. So, when they login to istore, based on their customer Master - order management tab price list value - that currency code should default.
I added both currencies with their default price list on minisite set up under pricing menu on left. Users are able to checkout and place an order in USD. But RMAs are not working - getting error "Please contact yor sales representative".
My question is: is this possible to have two currencies work for one minisite based on customer master setup?
If yes, How can I resolve RMA issue?
Thanks.Hi,
iStore supports multi-currencies and allows a user to switch currencies using the Global Bin.
Please details below on using the Global Bin.
Thank You,
Deborah Bourgeois, Oracle Customer Support
Excerpt details below are from Chapter 6 'Implementing Initial Customer Application Pages'
Oracle® iStore Implementation and Administration Guide
11i Part No. B13549-01
12.0 Part No. B31536-03
12.1 Part No. E13575-02
Global Bin
The Global Bin displays by default on the right side of the Site Home Page and other
section pages, if the current site has multiple currencies enabled. The bin allows
customers to select other currencies; when customers select a new currency, item prices
are displayed with the newly selected currency.
Important: In order for prices to display in additional currencies, the items must be set
up on a price list in those currencies. See the chapter, Implementing Pricing, page 10-1
, for details.
To enable the Global Bin, set the profile option, IBE: Use Global Bin, to Yes. See the
appendix, Profile Options, page A-1, for more details on the profile options settings.
Just as with the Browse Bin, this profile works only if you use Fixed Layout when
creating a section. If sections are associated to Configurable Layout, then you should
map the bin using Configurable Layout for bins.
By default, the Global Bin template (STORE_GLOBAL_STORE_BIN) is mapped to the
JSP, ibeCAcdGlobal.jsp.
Guidelines:
• In order to view the bin, the user's active responsibility must not be iStore Sales
Representative (IBE_SALESREP).
• In order to display, the site where the bin will display must have multiple
currencies enabled.
• In order for the Global Bin to display on the shopping cart page, the current site
must have multiple currencies enabled.
• When the Global Bin is mapped to the shopping cart page, changing currency in the
shopping cart page causes cart items to be re-priced in the newly selected currency. -
Creative Zen 8GB not keeping accurate time on cl
Hello, I am wondering if anyone else is experiencing problems with thier Creative Zen's (mine is an 8GB) not keeping accurate time on the digital clock on the player? My firmware is .2.0 by the way. I have a fully charged battery and noticed yesterday that the time on my clock was way off and needed to be set once more. So I set it correctly yesterday, now 24 hours later, the time is again way off...it thinks it's :6 pm even though it's 0:20 pm as I post this message.
I have noticed this several times previously and have adjusted the clock accordingly each time...this is not just a random incident.
I have used the player for several hours today but the battery still has lots of charge left and the unit functions correctly minus this time issue.
Any feedback or help would be appreciated.
Thanks,
DrewI too hope that if others are having this problem that they would add their comments to this thread. I know this is a rather small issue, but it is annoying none the less. I mean otherwise my player is rock solid. Yes I could turn off the display of the clock and not rely on it at all (now I don't because it's always wrong) but that means I am settling for a product that does not work as advertised with ALL it's features working correctly. I am being kind of picky but I just want the product to function correctly... I don't think that's being too out of the ordinary with my expectations.
Anyhow, to make a long story short, I have been issued an RMA number and plan on sending the player off to Creative here in Canada.
I promised to post a follow-up with a copy of what Creative has sent me for correspondence in case others are interested. Oh and just to be complete, here are my answers to the suggested self-troubleshooting methods in the following email - yes I am running the latest firmware release and I am a clock setting professional now because I have done it so many times.
I have also searched this forum for other users who may be having this issue and I did not find too many (I found this interesting). So that is why I created this thread. I am starting to notice, at least at this time, a few others who are having similar experiences as I-yup I agree I am not the first to have problems with my MP3 player nor the last. Just was curious to see if this was a common problem or if I was the lucky one of the bunch or one that people just didn't bother to report...
Regardless everyone's feedback is appreciated and respected.
Anyhow here is their email:
Dear Drew,
Thank you for your contacting us at Creative Technical Support; we
appreciate the opportunity to assist you.
I understand that you are having some issues with your Zen player. The
device does not display the time correctly causing you to reset the time
frequently. I'm sorry for the inconvenience caused; allow me to offer
some possible solutions to this issue.
Prior to sending us an email, I believe you would have gone through some
basic troubleshooting steps for your player. If not, please refer to the
Knowledge Base article below:
How to Use and Troubleshoot Your Zen Player
http://us.creative.com/support/kb/ar...p?l=2&sid=4763
To begin, I would suggest you refer to the following Knowledge Base
article regarding setting the Time and Date on your Zen Player,
specifically the first part that deals with Zen players in general.
Changing Date, Time, Clock and Alarm On A ZEN Player
http://us.creative.com/support/kb/ar...p?l=2&sid=5638
Subsequently, you might wish to update your player's firmware to the
latest version. You may use the Recovery Tool to do so. Please follow
the link below:
http://www.creative.com/products/mp3...me.asp?region=
However, if the time on the player still does not display correctly, you
may need to schedule for a repair or replacement. Please note that your
product will be tested upon receipt and if no malfunction is found in
the product, it will be returned to you.
Please follow this link to have an RMA issued for your product:
http://us.creative.com/onlinerma
All applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.
Thank you once again for contacting us. I hope the above articles are
able to address your concerns. In the mean time, perhaps you might be
interested in the Creative Aurvana In-Ear Earphones for your Zen player.
These earphones have been designed to block out 90% of ambient sound,
thus providing more precise audio reproduction. It would be a great
complement for your player. For more information about this product, do
have a look at our website
http://us.creative.com/products/prod...&WT.mc_id=3862
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards, -
First, props to MSI customer service. They've been very helpful with RMA issues, but I'm still dealing with board problems. I originally purchased this board back in March. Started having problems about two months after purchase, RMA'd it for replacement, which lasted a month or so. RMA'd that one, just got it's replacement today.
Installed it, made all connections and it just power-cycles. I called tech support, they had me remove it from the case, remove all connections except 24 pin and 4 pin power and CPU fan. I also reseated the CPU and CPU fan. All memory has been removed. (No other connections to board- no video, keyboard, network, nothing.) Board still power cycles- turns on, runs for 2-3 seconds, then shuts off, restarts after about a second. Tried a second power supply, condition persists. I have a call in to tech support but I think they've left for the day.
Any thoughts? I really like the board, just would really like to get my system back up and running again.
Thanks,
GregHave you done a CMOS clear? >>Clear CMOS Guide<<
-
I've had my Audigy 2 ZS Platinum for a couple months now and this has been an off/on problem the whole time. I get the wonderful error everyone seems to have gotten at some point from mediasource "[...] CTTheme.dll load failed" when I try to open the software (directly or by running media). After a long fight to finally get the software to work, the software works fine for a while. All of a sudden it will decide it's time to be useless again though. All I am doing is installing MediaSource (3.30.2.) then after allowing the auto restart I run the software once to make sure it installed properly. Normally it works the first try with the newer versions (version on CD has NEVER worked) and I set my associations then close the software. Now it's time to install the remote control support... Almost guaranteed the error comes. My first time around I finally got this to work after a week of trying 3-4 times a night to get the remote to install. I don't have the time for that now, and don't see why I should have to do so either. After browsing the forums for several hours I've found that there is no helpful information on how to fix this. I have already tried all of the uninstall/reinstall methods mentioned.
FYI the problem has re-arisen due to my habbit of reformatting to clear garbage off my HD any time it gets too cluttered. All software/driver versions are ones recommended by creative's download selection system.
My uninstall process:
manually deleting
C:\program files\Creative
C:\documents and settings\USERNAME\application data\creative (or somewhere aroudnt here, this is off memory)
Removing reg keys at
HKCU\software\creative tech
HKLM\software\creative tech
HKLM\software\microsft\windows\current version\uninstall\creative
CTTheme.dll version number 3..3.0
What else is there that I could do to try and fix this? Is there any post install fix I can do that is more likely to work? I don't care how intensi've the procedure is I just want my hardware to actually work how it's supposed to.
FYI all regular sounds work, just MediaSource fails. Audio Control Panel and the Remote Control setup window still function properly. Remote responds to volume, have not tested other buttons since re-install because I can't even get into the software to watch anything....Message Edited by sni'ves on 0-7-2006 0:20 PMOk, yes... I used the word 'RMA' several times in my message. But I'm not having an RMA issue, its a support issue at this point. Basically I know that the hardware I have works, as I've successfully installed it in a secondary computer and verified that the I/O shows up in Creative's Entertainment Center properly and that it also functions (headphone autosense / remote control). However installing it in my primary system results in a useless I/O dri've, the creative software won't pick it up and nothing on it works. So since it does work on one computer the hardware must therefore function properly. Also with regards to my system, this problem exists immediatly after a clean format and rebuild of the system... so its not software.
As it stands my present theory is that it is incompatible in some way with some part of my hardware. Therefore I'm trying to work with Creative to get a solution drawn up. The last response I received from them, they are suggesting an RMA... which will only waste a couple of weeks time.
Anyway, I no longer recall the point I was trying to make in my original message at this point. Might have been something about don't give up, and don't let them convince you it can't be resolved or something like that. I know I won't, and they may very well grow to dislike me... but I paid for something and expect it to perform its function, just like anyone else in the world.
I do hope they can help us both resolve our respecti've issues.
Edit: Just a note, I love the card itself and the quality of sound it produces as well. Some games I play now make sounds that I didn't know were in the game. Now I just have to get the I/O dri've and it's capabilities to function on my current hardware. Also this is an X-Fi Fatalty.Message Edited by Teklord on 0-8-2006 04:27 PM -
Strange electrical sounds and shutdowns
1.Product Type: MSI P4N Sli XE -F (MS-7203)
2.BIOS version: V1.3
3.External VGA Type:PCIe XFX GF8600GT 256MB 620M
4.CPU Type: Intel 3.2GHZ 641
5.Memory Type: DDR2 533 (2GB)
6.Power Supply Type: 600w Raw Power
7.Operating System: Windows XP Pro sp 2 (all latest updates)
8.Problem Description: When the machine is under load I.E. gaming, there is a gradual build up of what seems to be electrical noise coming from the mainboard. I've tried changing cpu, graphics, memory and power supply but it makes no difference. If the computer is left off for a few hours and then turned on there is no noise but as soon as the computer does something intensive like gaming then the noise returns and will remain even when in bios.
I've run the settings in the bios to use default settings but nothing changes.
The computer has never been run in an overclocked mode but this problem has always been there and it always shutsdown when playing a game like World of warcraft with the games settings on maximum.
The shutdown can be done by using the 3DMark 05 benchmarking software.
I've looked on the mainboard for anything unusual and everthing seems fine visually. i had a damn good look.Hi all,
Quote from: NovJoe on 14-June-07, 21:14:38
You can try digging out which company is the main distributor for MSI in your country. Contact them directly on where you can RMA the board as your reseller is no longer around.
I've tried this already and when i phoned the company they said it's something that can't deal with themselves because i'm not a direct customer of theirs so it would be upto MSI to deal with directly. I explained what they had told me about getting in touch with a reseller but they insisted that it was a definately upto MSI as warranties after the first year are taken on by the manufacturor themselves as per the instruction booklet detailing warranties.
Anyway, here's a further update.
Chomerly
I'm not sure as to what to do because my reseller is no longer trading as it was an independent business and is now closed and has been for some time.
I know msi provide a 3 year warranty on this product according to the manual so i'm unclear as to where to turn. I've had the mainboard, processor and memory tested at another local independent seller and they had told me that the processor and memory was fine but the board was at fault and is something they could not repair.
My question now is what do i do?
MSI
Hi,
Please send the mainboard for RMA. The normal procedure is to contact your reseller (the place you bought the board from) for repair/exchange. If the reseller for some reason like bankrupt cannot be contacted, then contact MSI distributor or MSI office near your place.
distributor.
office.
Best regards,
MSI Technical Support
At this point i began to beleive that what i had explained on a couple of occassions wasn't really sinking in.
Chomerly
After reading your advise and contacting the nearest distributor to my address they told me that only a customer of themselves could return a product for an RMA.
They had told me to get back in touch with yourselves because only you could deal with my problem because the reseller from whom i bought the product is no longer trading.
How do i proceed from this point?
Thank you.
Guess what happened next.............Nothing. Not a thing. I was just left stone cold with a board i could never use because it simply wouldn't work so i decided to step up my game a bit and forward all of this information to a pc games magazine called PCZone and within a day of contacting them i get this from MSI.
MSI
Hi,
Please go and contact ***@msicomputer.co.uk, they will deal with RMA issue for end user.
Best regards,
MSI Technical Support
That person sent me a personal email stating that i send the board back with the first 3 letters of the RMA as the name of the manager and my case would be dealt with as high priority.
I think that it's amazing that it took outside intervention to get something done about my board which is still under warranty but i feel sorry for people who have had similar problems to me where a business or company that has folded or gone bankrupt has left people with faulty parts with no easy way of getting them rectified. I wonder how many people have given up trying to resolve problems because the difficulty of getting a manufacturer like MSI to honour their warranties?
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