RMA Turnaround ti

Hi,
I have a Zen micro that I bought back in February of this year, and I can't complain about, it was great, no probs or faults....BUT, in my infinate wisdom I decided to upgrade the firmware last Thursday.
I backed up my data and proceeded to install the firmware up date.
The update stopped installing half way through, and the computer wouldn't recognise that anything was plugged into the USB port from then on.
To cut a long story short I contacted the support team and they were very helpful, but I still had the same problem, the computer wouldn't recognise the zen, and it ended up getting stuck in recovery mode. So I got an RMA number from creative and sent the zen off to them.
I have been able to track the progress of the return through creative's website up until today, when it keeps coming up with the message that the RMA number and telephone number could not be located.
My questions and concerns are.....
) How long does it usually take for a replacment unit to be sent out? As I am going on holiday at the beginning of August, and I don't want to have to go back to the old school and carry a case of CD's with me!
2) I am a little concerned that the tracking for returns isn't recognising my RMA details. Should I be worried about this?

It's happened again.
I got my replacement unit from Creative, can't complain there.
I have a selection of music currently on Napster that needed to be transfered over. So I downloaded V2. of the firmware.
Followed all installation instructions to the letter, I know how to use a computer, so it's not like I'm a PC rookie. I get the same error. I plug the USB cable into the player, a windows comes up saying a MTP source has been detected, do I want to sincronize with MP of Napster. I make my choice, but no portable device is conected. Nothing shows up in My Computer either.
I contact customer support again and they say to install application patches 2 & 3 on the list, still doesn't work.
Then I get asked to go into rescue mode and select reload firmware, and the device dies altogether on me, it comes up with "firmware error" at boot and still won't get recognised when I plug into PC so I can't roll back the firmware.
This is exactly the same thing that happened with my first one.
What is the point in bringing firmware out if all it does is ruin my player. I am less that happy.
I now have to go through all the RMA procedure again, but am left with a music library on Napster that I can't use on my MP3.
If any one has any advice for me please feel free to chip in.
The Zen has a rescue mode, if you could reboot me I'd come up with ridiculous mode about now. Completely unacceptable.

Similar Messages

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    I love my Micro. 90% of the time it works just fine. But recently I have an intermittent problem. When I plug it into the a/c adapter, it locks up. Not always, but sometimes. Reseating the battery works right now.
    My dilemma is whether to RMA it's So far I have no headphone jack issues (early limited edition). I am worried that the one they send me will have more problems than the one I have now. I have about 3 weeks left in the 90 day warranty period, so I need to decide fairly soon whether to take action.
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    yah, ssr, i tried that. it charges fine off the usb, but hangs off the a/c adapter. wouldn't care but i run it as an alarm and i was using the a/c adapter to prevent the battery drain thingy. i have the latest firmware (and not had this issue before last week) and did a clean up and a reformat as well (when i had it drain battery, previous post).
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  • RMA time?

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  • RMA notificat

    After searching the forums this thread did no apear to have been specifically raised, so here goes:?I recently recieved my RMA with regard to?my broken Zen Vision:M, which until it's untimely demise, was a thoroughly good MP3 player. I posted the unit to the Dublin address via Royal Mail Airsure, which indicates that the unit was deli'vered to Creative on 3..06. Upon checking the RMA status online it appears that the unit has not yet been recieved by Creative. I note from the FAQ thread that 'RMAs take two weeks'. This is not very specific. Does it mean they take two weeks to be issed to customers, two weeks to be recognised upon reciept of deli'very, two weeks total turnaround from issue of RMA number to deli'very of unit following repair?It is now 7 days since the postal service indicates my unit was deli'vered, and it still does not appear that my unit has been recieved. I have sent two email to Creative Customer Support requeting confirmation, but have yet to recieve a response. Does it just take this long for Creative to update their RMA status indicator? Are my expectations unrealistic and nai've?In the hope that a Creative employee reads this, please could you provide some indication that my concerns have not just been lost (along with my MP3 player) in the ether?

    When I RMA'd my micro nearly a year and a half (I think) ago, I'm not sure that page ever got updated, but I think I had to prompt creative before they managed to send me my replacement. Best to keep up the correspondence with support. Send an email or try phoning until you get a response

  • Typical RMA Time Period?

    I RMA'd my MSI Ti4600 a while ago, and I was wondering how long it usually takes before the card is repaired/replaced and sent back.
    Here is my current RMA status:
    1/9/2004 - Your RMA is now in replacement, testing, or repair process.
    1/8/2004 - Your RMA package(s) has arrived and is currently in receiving process.
    01/02/2004 - Your RMA request has been approved.
    It's been like that since... well, the 9th!  Is this typical?  Thanks.  I'm a little impatient to get my card back.

    I can't speak for MSI specifically, but in my experience most companies turnaround time for warranty RMA's is 10 days (best case) AFTER they receive the defective part.  For some companies it's 30 days.  According to your info, MSI received the part on the 8th - turnaround time is after this date - your best bet is to contact them and ask them.
    (and in dealing with some other companies -cough-Nortel-cough-3Com-cough-, it's been up to 3 months!  )

  • RMA Time - Creative Zen Visio

    Its been 8 days since they recieved my Creative Zen Vision:M, they accepted the RMA due to cosmetic damage (before you say, it came scratched and after a few days it got alot worse) and its still on the testing for fault part. Come on, it doesnt take 8 days to test a cosmetic problem. It was sent as high priority and im finding the service really slow.Message Edited by thrice2 on 03-03-200607:4 PM

    For some reason, they recieved my Vision:M on the 7th and they have determined it to have a hardware problem. However, nothing since then has been done. No replacement has been sent, no contact, no?change in the RMA page,?no nothing. When I contacted customer service they tell me the same BS over and over but dont answer my question: "There is an approximate 0-5 day turnaround from the day we recieve your product." I know that already and its been told to me over a million times, I just want them to keep me posted on what the hell is going on! And for the record it has been?20 days and still no update.

  • RMA Blues :|

    Nuttin like a bad thing getting worse :|
    Hope it gets here by BF2 release or I am gonna blow a gasket.
    Hi Dons,
    Your RMA arrived to us on 05/19/2005 and our turn around time is within 15~20 working days.
    Howard Chung
    MSI Customer Service Rep.
    -----Original Message-----
    From: Dons Desk
    Sent: Wednesday, May 25, 2005 5:55 PM
    To: MSI RMA
    Subject: RMA RR05018480
    Can I get an estitmate when your going to ship this?

    Quote from: Supershanks on 28-May-05, 07:28:00
    dondon ,
    thought you'd have realised this is a user forum - nobody works for msi here
    so  Ain't goin to happen
    luck
    I realize quite well this forum isn't run by MSI...
    Simply expressing my sincere digust with MSI board and MSI RMA policys...  so others can make educated buying descisions.
    The above email was simply showing the response I received from MSI, 15-20 days turnaround on an RMA.
    Why does it take 15-20 days?  It takes 1/2-1hr to bench a board, test the bad slot and confirm its defective.
    I bought this board over a month ago and it saw 3 days of life and one switch of the sli bridge and poof...
    I will haved owned it two months and have had 3 days of use... Nice.

  • I received MSI board from RMA, and it doesn't boot

    I recently RMA'd a board the name of it is msi k9n6pgm2-v2, and I got it back in this condition.
    I was wondering, what I should do about it.

    Quote from: Panther57 on 01-September-12, 08:27:39
    >>Posting Guide<<(added this for you Panther)
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    You didn't say, why you sent it in, what was wrong with it, to be fixed? If it was no boot... let them know. Is it your board? Can the no boot be Bios Settings... another reason? Boot order and a Memory Stick plugged in, can make your PC think it's to use the Mem Stick for boot and not the HDD. Possibly it memory... it's usually the first culprit.
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    Good Luck
    I sent it in because, it would only boot if memory was in DIMM1, I had tried different sticks of DDR2 memory, in different configurations.  I should have said, that I couldn't get it to POST. Also, the memory had been tested in different computers.

  • Transaction code for creation of Complaint and RMA?

    Hi,
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    Pl I need transactions. I understand the configuration as I have the best prasctice bu I do not know the creation of RMA / Complaints/Repair order /service order ..that is the trnasactions required for service.
    For sales and marketing I know ..I am looking for service module in CRM
    can any one please help me out as it is a very urgent requirement.
    Thank you,

    Hi Polite,
    The transaction CRMD_ORDER is the superset for all the transactions mentioned by you. So it is better to remember just one transaction instead of remembring the subsets . Once you use the transaction CRMD_ORDER and then Follow the menu Business transaction -> Create (F5) you will get the list of transactions you can create this is nothing but the the transactions you have mentioned.
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    <b>Reward points if it helps!!</b>
    Best regards,
    Vikash.

  • Turnaround/Shutdown Process implementation using PS/PM modules

    We are a larger Size Fertilizer Industry, currently in the process of SAP Implementation. We carry out Annual Turnarounds each year for annual maintenance / overhauling of our equipment / machines.
    The total numbers of maintenance jobs are around 1500. Each Job has an average 25 Operations. The Total duration of Turnaround is 15 Days max. Due to extensive number of jobs being handled in a very short time span, we require Planning with respect Job Execution and also related to material planning / Manpower / other internal & external services resource Planning. Moreover the Budget planning / control of the Turnaround is also part of our business.
    The Planning of Turnaround starts 10 months before commencement of Turnaround. Starting from finalization of maintenance Jobs, material reservations, Budget Planning, Maintenance jobs scheduling in such a way to fit in all jobs within 15 days time span and develop a logical / technical viable links (relationship) between various operations within one job as well as between different jobs. Based on this relationship critical path is identified and activity Bar Chart is generated. The entire planned Project is then freeze as our target / base line and Planned S-Curve is generated. Before commencement of Turnaround, the material availability is ensured through monitoring of material procurement from Purchase requisition to Goods receipt.
    Thereafter during Turnaround, the actual progress of maintenance jobs is monitored against the target plan on 12 hourly basis. Based on this monitoring we identify the activities lagging behind the Plan so that effective actions may be taken to expedite job progress. The daily progress is updated in terms of earned progress percentage. Moreover for management overview, Planned Vs actual S-Curve is generated.
    IN SAP Scenario we are planning to configure our above process through PM / PS integration. Maintenance Work orders will be created for all jobs with reference to equipment Tag number to maintain history. Moreover, material and other resources will be attached to relevant orders / operations. Relationship between orders and their operations will be maintained. We intend to attach these orders Operations to PS Moreover we require bottom up scheduling using PS Planning board as mentioned below :
    Operations       Order     Activity       Network Header       WBS element        Project
    We find ourselves handicapped to incorporate progress in terms of percentages, although we have managed to get percentage by putting duration of work completed on order operations level. However, getting percentage progress through duration input will not serve the purpose. Please refer following example:
    u2022     An operation is planned for 100 hours.
    u2022     During execution, 50% job completed in 20hours.
    u2022     Remaining duration should appear as 50hours not as 80hours.
    u2022     On contrary in SAP (as far as we know), if I put 50 hours in operation to get 50% progress , this will reflect wrong information as 50% job has been completed in 20 hours.
    Can anybody suggest a solution in either PM,PS or combination of both modules.

    you will need to use PM/PS as follows
    Create a Shut down project
    Create network activities for scheduling your shut down project
    Create PM orders - which could be corrective action, planned, unplanned or preventive
    Assign the order headers to network activity
    Now you can use the PS scheduling functionality (bottom up planning as you require) - you will also see the PM orders on the planning board
    For confirmation of activites you should use the forecast hours and this will correct the POC
    The POC can be rolled up using Progress Analysis for your S Curves

  • Error while creating  RMA with Original Order

    Hi All,
    Can any one pls help to troubleshoot this error. I'm using oe_order_pub.process_order API.
    Error:
    message is :ORA-06502: PL/SQL: : NULL value of a key of the index table an error of number or value in a package OE_Order_PVT, procedure Lines
    message index is :1
    Debug = F
    Debug
    Level = 5
    Part of code:
    IF (l_debug_level > 0)
    THEN
    l_debug_file := oe_debug_pub.set_debug_mode('FILE');
    oe_debug_pub.initialize;
    oe_debug_pub.setdebuglevel(l_debug_level);
    oe_msg_pub.initialize;
    END IF;
    l_line_tbl.delete;
    /*****************POPULATE REQUIRED ATTRIBUTES **********************************/
    FOR v_cur_header IN cur_header(l_header_id)
    LOOP
    /*****************INITIALIZE HEADER RECORD******************************/
    l_header_rec := oe_order_pub.g_miss_header_rec;
    l_header_rec.operation := oe_globals.g_opr_create;
    l_header_rec.order_type_id := l_transaction_type_id;
    l_header_rec.sold_to_org_id := v_cur_header.sold_to_org_id;
    l_header_rec.ship_from_org_id := v_cur_header.ship_from_org_id;
    l_header_rec.price_list_id := v_cur_header.price_list_id;
    l_header_rec.pricing_date := SYSDATE;
    l_header_rec.orig_sys_document_ref := v_cur_header.orig_sys_document_ref;
    l_header_rec.transactional_curr_code := v_cur_header.transactional_curr_code;
    l_header_rec.flow_status_code := v_cur_header.flow_status_code;
    /*****************INITIALIZE ACTION REQUEST RECORD*************************************/
    l_action_request_tbl(1) := oe_order_pub.g_miss_request_rec;
    /*****************INITIALIZE LINE RECORD********************************/
    FOR v_cur_lines IN cur_lines(v_cur_header.header_id)
    LOOP
    l_line_tbl(l_line_tbl.COUNT) := oe_order_pub.g_miss_line_rec;
    l_line_tbl(l_line_tbl.COUNT).operation := oe_globals.g_opr_create;
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    l_line_tbl(l_line_tbl.COUNT).reference_line_id := v_cur_lines.line_id; -- Original order line_id
    l_line_tbl(l_line_tbl.COUNT).reference_header_id := v_cur_header.header_id; -- Original order header_id
    l_line_tbl(l_line_tbl.COUNT).return_context := 'ORDER';
    l_line_tbl(l_line_tbl.COUNT).return_attribute1 := v_cur_header.header_id; -- Original order header_id
    l_line_tbl(l_line_tbl.COUNT).return_attribute2 := v_cur_lines.line_id; -- Original order line_id
    l_line_tbl(l_line_tbl.COUNT).inventory_item_id := v_cur_lines.inventory_item_id;
    l_line_tbl(l_line_tbl.COUNT).ordered_quantity := v_cur_lines.ordered_quantity;
    END LOOP;
    END LOOP;
    /*****************CALLTO PROCESS ORDER API*********************************/
    OE_Order_PUB.Process_Order(
    p_api_version_number => l_api_version_number,
    p_header_rec => l_header_rec,
    p_line_tbl => l_line_tbl,
    p_action_request_tbl => l_action_request_tbl,
    -- OUT variables
    x_header_rec => l_header_rec_out,
    x_header_val_rec => l_header_val_rec_out,
    x_header_adj_tbl => l_header_adj_tbl_out,
    x_header_adj_val_tbl => l_header_adj_val_tbl_out,
    x_header_price_att_tbl => l_header_price_att_tbl_out,
    x_header_adj_att_tbl => l_header_adj_att_tbl_out,
    x_header_adj_assoc_tbl => l_header_adj_assoc_tbl_out,
    x_header_scredit_tbl => l_header_scredit_tbl_out,
    x_header_scredit_val_tbl => l_header_scredit_val_tbl_out,
    x_line_tbl => l_line_tbl_out,
    x_line_val_tbl => l_line_val_tbl_out,
    x_line_adj_tbl => l_line_adj_tbl_out,
    x_line_adj_val_tbl => l_line_adj_val_tbl_out,
    x_line_price_att_tbl => l_line_price_att_tbl_out,
    x_line_adj_att_tbl => l_line_adj_att_tbl_out,
    x_line_adj_assoc_tbl => l_line_adj_assoc_tbl_out,
    x_line_scredit_tbl => l_line_scredit_tbl_out,
    x_line_scredit_val_tbl => l_line_scredit_val_tbl_out,
    x_lot_serial_tbl => l_lot_serial_tbl_out,
    x_lot_serial_val_tbl => l_lot_serial_val_tbl_out,
    x_action_request_tbl => l_action_request_tbl_out,
    x_return_status => l_return_status,
    x_msg_count => l_msg_count,
    x_msg_data => l_msg_data
    /*****************CHECK RETURN STATUS***********************************/
    IF l_return_status = fnd_api.g_ret_sts_success
    THEN
    IF (l_debug_level > 0)
    THEN
    dbms_output.put_line('success');
    END IF;
    COMMIT;
    /* OE_ORDER_BOOK_UTIL.COMPLETE_BOOK_ELIGIBLE(1.0,
    FND_API.G_FALSE,
    l_header_rec_out.header_id,
    b_return_status,
    b_msg_count,
    b_msg_data
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    ELSE
    IF (l_debug_level > 0)
    THEN
    dbms_output.put_line('failure');
    END IF;
    ROLLBACK;
    END IF;
    /*****************DISPLAY RETURN STATUS FLAGS******************************/
    IF (l_debug_level > 0)
    THEN
    dbms_output.put_line('process ORDER ret status IS: ' ||
    l_return_status);
    dbms_output.put_line('process ORDER msg data IS: ' || l_msg_data);
    dbms_output.put_line('process ORDER msg COUNT IS: ' || l_msg_count);
    dbms_output.put_line('header.order_number IS: ' ||
    to_char(l_header_rec_out.order_number));
    dbms_output.put_line('header.return_status IS: ' ||
    l_header_rec_out.return_status);
    dbms_output.put_line('header.booked_flag IS: ' ||
    l_header_rec_out.booked_flag);
    dbms_output.put_line('header.header_id IS: ' ||
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    dbms_output.put_line('header.order_source_id IS: ' ||
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    dbms_output.put_line('header.flow_status_code IS: ' ||
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    IF (l_debug_level > 0)
    THEN
    FOR i IN 1 .. l_msg_count
    LOOP
    oe_msg_pub.get(p_msg_index => i,
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    p_data => l_data,
    p_msg_index_out => l_msg_index);
    dbms_output.put_line('message is :' || l_data);
    dbms_output.put_line('message index is :' || l_msg_index);
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    END IF;
    IF (l_debug_level > 0)
    THEN
    dbms_output.put_line('Debug = ' || oe_debug_pub.g_debug);
    dbms_output.put_line('Debug Level = ' ||
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    dbms_output.put_line('Debug File = ' || oe_debug_pub.g_dir || '/' ||
    oe_debug_pub.g_file);
    dbms_output.put_line('****************************************************');
    oe_debug_pub.debug_off;
    END IF;

    Thx for your answer!
    Yes, I'm using this procedure
    PROCEDURE initialize_apps IS
    l_user NUMBER;
    l_resp NUMBER;
    l_appl NUMBER;
    BEGIN
    SELECT fnd.user_id,
    fresp.responsibility_id,
    fresp.application_id
    INTO l_user,
    l_resp,
    l_appl
    FROM fnd_user fnd,
    fnd_responsibility_tl fresp
    WHERE fnd.user_name = 'SYSADMIN'
    AND upper(fresp.responsibility_name) = 'ORDER MANAGEMENT SUPER USER';
    dbms_output.put_line('l_user: ' || l_user);
    dbms_output.put_line('l_resp: ' || l_resp);
    dbms_output.put_line('l_appl: ' || l_appl);
    fnd_global.apps_initialize(l_user,
    l_resp,
    l_appl);
    END;
    But, I found problem.
    It was my carelessness :) l_line_tbl(l_line_tbl.COUNT) returns 0.

  • Error while Cancel RMA Using API

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    DECLARE
    l_user_id NUMBER;
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    l_header_rec_in oe_order_pub.header_rec_type;
    l_line_tbl_in oe_order_pub.line_tbl_type;
    l_action_request_tbl_in oe_order_pub.request_tbl_type;
    l_header_rec_out oe_order_pub.header_rec_type;
    l_line_tbl_out oe_order_pub.line_tbl_type;
    l_header_val_rec_out oe_order_pub.header_val_rec_type;
    l_header_adj_tbl_out oe_order_pub.header_adj_tbl_type;
    l_header_adj_val_tbl_out oe_order_pub.header_adj_val_tbl_type;
    l_header_price_att_tbl_out oe_order_pub.header_price_att_tbl_type;
    l_header_adj_att_tbl_out oe_order_pub.header_adj_att_tbl_type;
    l_header_adj_assoc_tbl_out oe_order_pub.header_adj_assoc_tbl_type;
    l_header_scredit_tbl_out oe_order_pub.header_scredit_tbl_type;
    l_header_scredit_val_tbl_out oe_order_pub.header_scredit_val_tbl_type;
    l_line_val_tbl_out oe_order_pub.line_val_tbl_type;
    l_line_adj_tbl_out oe_order_pub.line_adj_tbl_type;
    l_line_adj_val_tbl_out oe_order_pub.line_adj_val_tbl_type;
    l_line_price_att_tbl_out oe_order_pub.line_price_att_tbl_type;
    l_line_adj_att_tbl_out oe_order_pub.line_adj_att_tbl_type;
    l_line_adj_assoc_tbl_out oe_order_pub.line_adj_assoc_tbl_type;
    l_line_scredit_tbl_out oe_order_pub.line_scredit_tbl_type;
    l_line_scredit_val_tbl_out oe_order_pub.line_scredit_val_tbl_type;
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    l_lot_serial_val_tbl_out oe_order_pub.lot_serial_val_tbl_type;
    l_action_request_tbl_out oe_order_pub.request_tbl_type;
    l_chr_program_unit_name VARCHAR2 (100);
    l_chr_ret_status VARCHAR2 (1000) := NULL;
    l_msg_count NUMBER := 0;
    l_msg_data VARCHAR2 (2000);
    l_num_api_version NUMBER := 1.0;
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