Is it possible to create a deposit for RMA Order instead of Credit Memo?
Hi,
We are on R12.1.1 and at customer location, they have developed some customization which is bringing S.O. on HOLD Status if customer has not paid the amount in advance? (Prepayment scenario)
Now, what they want is : If there is an RMA Order from the customer, then instead of creating credit memo and send back the money to customer, they want to use this amount in the next order from that customer so that S.O. will not go on a HOLD status.
I was exploring Deposit functionality which we can use it as S.O. line level but just wondering, if is it possible to create Deposit as and when RMA order is created in stead of Credit memo?
Also, while using Prepayment functionality in R12.1, I am getting some error related to "Please enter receipt number" when I press Process Payment button.
Any help will be highly appreciated.
Copy Name is one of the editable fields in metadata panel on right side of Library module.
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