Robohelp 10 - where an I get some decent, helpful user documentation as a potential new user

I am running a trial version of Robohelp 10, with a view to buying it as the single-source authoring tool for a company I am working for as a contract technical author and consultant. However, the user documentation delivered with this product is very poor. It is missing a level of information - the 'overview' level that explains the steps required to actually set up a project and getting it to generate output in various formats.
The user guide I have gives lots and lots of detail about the individual features of the product, but has no explicit information about how they hang together to create output.
What I need is something that says 'First create a project, then create master pages. Then create your topics and (do this) to get them included in your generated output.' At the moment I have 422 pages of documentation, but am having to go scavenging for information on what I need to do to get it all to work together.
I have ordered “Adobe RoboHelp HTML 10: The Essentials” by Kevin Siegel but had to buy this off the US site, and it will take weeks to arrive. Can anybody out there direct me to a source that will give me the level of information I need before that, please? Thanks in advance!

Or one of the Goober Guides might help:
http://www.gooberguides.com/
The Quick Start Guide might be useful, even through it's only RH7 - the basic concepts should be the same and procedures should be fairly similar.

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Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

Where can I get some feet for my 15" Macbook Pro (mid 2009) without the cost of A$200

I am loosing my mind. Can anuone please help?
I have a 15" mid 2009 Macbook Pro, that I love. It is my 6th Apple computer so it's not like I haven't contributed to the Apple estate.
I use it for work and study so it pretty much runns continuously and has since its purchase in 2009. So, as you can imagine wear and tear are starting to show.
3 of the 4 feet have come off and this is making me crazy. It does not ventilate properly and doesn't sit well on the desk. I have attempted to buy all manner of feet to fit it, but nothing works.
So, I took it to my local Apple store a while ago in search of some replacement feet for it. Because, Apple have to inspect all repair jobs.
I cannot buy, the feet alone, I must buy the complete bottom housing for it at the cost of A$199.00 (WHAT!!!, I HEAR YOU SAY!!!, and that is pretty much exactly what I said when I was told this by my apple genius (and yes, I did say Genius with a sarcastic tone), but certainly the thoughts that ran through my mind were far stronger).
So, in my eternal search to make my perfectly working but incredibly annoying, beloved macbook pro be as good as ever, I have been to 2 "apple" dealers in the hope to buy this product at a cheaper price. Because, 1. I don't want the base, only the feet and 2. I don't want to pay 200 bucks for it.
Anyway. the first purchase I made was through some dodgy chinese website. Apparently, there is no one at the other end, because all corespondense was ignored. But I did get my money back.
But the second has really done my head in. www.applecomponents.com had advertised the part at $US69. So, I purchased and paid with paypal and all was well with the world. But, This morning I recieved the following email. And this is the entirity of the message from a business with obviously no customer service skill, not address, no phone number. Just a rude individual at the end of the email.
Remember, this was the whole email...
"so it's looking like this part was in the wrong bin. we don't actually have one. we can get new, but it would cost around $150.
please advise?"
***? (and I am really holding back bolding that text and setting the font size to 68).
In Australia, if a product is advertised at a price, that is what we pay for it.
So, I re-check the website and the price has increase $100 but, it still says "in stock".
Right about now, I am starting to get quite frustrated, with this faceless nameless person/company/shonk.
I get in touch with some consumer experts and reply and I recieve the following reponse...
"it was an honest mistake. we have a lot parts. we haven't sold one of these bottom cases for over 6 months. whoever labeled em' did it wrong. I don't have the part, but I have access to ordering it new with my vendor - hence the price change.
feel free to call me anytime and we can talk it out.
thanks
phillip
503-806-6423"
(not really sure where this phone number resides so the 10 digits are useless)
Now, Phillip is not the person I made the payment to. The payment was made to Alex Kraft.
Who, After I demanded the product. Has just refunded my money and dissapeard off the planet.
I am sick and tired of these shonks and it is now my mission to stop these people from trading.
Sorry for my digression but, I feel, all should be aware of these people. Scammers.
But, if anyone knows where I can get some feet from someone who will bloddy supply them at a price that is reasonable.
Please let me know.
Thanks

your situation is not new. Others have been told by Apple that they have to purchase the entire bottom panel in order to replace the feet. There are engineering solutions that can solve this problem, but to pay nearly $200 to replace a part that costs less than $1 (I am being very, very conservative) to manufacture is too excessive.
I have had the feet come off as well. Fortunately for me, I have not lost them and have been able to replace them. Why they cannot sell them individually is a puzzle to me. Perhaps some bean counter at Apple feels its too much effort to have these items individually in their inventory. I have had nothing but good comments to say about Apple, but sadly this is an exception.
To address your problem, I have seen second hand ones advertised on Ebay. The price was a bit steep, $10 as I remember. Other wise, wjosten's suggestion is the only alternative.
Ciao

I don't have IMAQ vision, where can I get some super basic easy VI's for IMAQ?

Hello,
I don't have IMAQ vision, where can I get some super basic easy VI's to get images from my IMAQ PCI-1424 board, without Vision?? is there some kind of tutorial that will help me get started from the ground up in designing VI's? Also I am trying to run the HL Snap in picture control.vi and I keep getting an error that says:
-1074397150 occured at IMAQ snap.vi
Possible reasons,
NI-IMAQ (Hex 0xBFF6022) wait timed out; aquisition not complete.
Why am I getting this??? it is driving me nuts, I don't know how to get a image on my computer from the IMAQ board. I can get one in MAX. Also in MAX I try to change the camera driver to Kodak because that is the boar
d that I have KLI-2113, but when I try to change anything under properties like the window size and then apply it, it says error removing old camera. why does that do that? Some of the other drivers sort of work and let me change the settings. I don't know if they work right though. I can get atleast some response to light from the CCD chip.
Anyways, thanks,
Brian

Brian;
There is an example on how to display images in LabVIEW without having the full IMAQ application.
You can always convert the images to bitmaps (flattening) and display them in a picture indicator. If you are going to do some image processing within LabVIEW, this may be the way to go.
About the error you are getting, hopefully the above example will help you in resolving the issue. If the problem persist, it will be more beneficial if you can post the code. Also, you may get better answers if you post your question in the Vision forum.
Regards;
Enrique
www.vartortech.com

I want to know memory manament and data display algorithm in LabViEW.Where can I get some materials about them?

I want to know memory manament and data display algorithm in LabViEW.Where can I get some materials about them? I need them to complete my essay .Thank you for your help.

Memory menagement:
http://zone.ni.com/devzone/conceptd.nsf/2d17d611efb58b22862567a9006ffe76/732cec772aa4fbe586256a37005541d3?OpenDocument
About data display: what type of data you wat display?

Get some decent UK call centres

Well I can't find the right forum so will have my moan here. It's about time you got rid of the stupid useless indian call centers you use. Fed up when you call it's in india and not UK. Why don't you get a call centre open in yorkshire or something? Even use plusnet call centres as you own them.
I called BT 150 last week to sort of complain and ask why you have such stupid restrictions on changing your name online.
The woman said, she would get someone to call me back about it. Anyway About 20min later, I got a call again from indian call centre and he asked me if I was happy the way The call had been handled. I though, what the hell is this. I told him I said at the start of the call, I did not want to take part and pressed 2 to continue.
Clearly your stupid staff don't have any common sense and breaching data protection cold calling me is not acceptable. I had to call again to complain. I have now been removed from feddback calls I never asked for in the firts place
Please get some decent UK call centres your service is rubbish from them.

Hi PoorBTservice,
Thanks for posting. If you're still having problems I'll be happy to help. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my Mac computer and still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help?

I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my iMac computer and it still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help? There are 12,733 songs, a few dozen of which are not going to be in the Apple music library because they are unique to my collection. Also, some titled "Track XX" and no artist. I assume these would either not upload or else just be uploaded. But, after an overnight of step 2, the iTunes match program was still on song number 7384 or 12733 (it was on that number for over 12 hours). Looking in the music library, activating the iCloud icon and status fields, there were hundreds of songs with the status "waiting."

Lmwilliamson wrote:
Kernel panics:
After taking my late 2009 15 inch macbook pro to the apple store, the genius completely erased my computer and reinstalled the Mac OS X software, but the problem still persists.
I also took it to my college tech support center, they tried to take the ram out and reinsert it and clean up the dust, but the problem still remains.
I am able to use my computer in Safeboot mode (only)
Well it could still be a software problem if you installed a third party program after the OS X wipe and install, because by booting into Safe Mode it disables certain functions of OS X and hardware. Check for updates or problems for all your third party software, include everything, including menulets, System Preference panes, hacks and so forth.
If you restored any sort of software from backup like TimeMachine, it likely was corrupted data and now is returned.
If the college tech support found a lot of dust clogging the rear exhaust vents behind the fans, then likely the heat damage done to the machine has already occured and can't be reversed. Video cards are usually first to go, which Safe Mode does disable the video card somewhat.
Run through this list of fixes, it's systematic in nature, also has a Hardware Test to see what's going on
..Step by Step to fix your Mac
Too bad this is occurring to a mere 4 year old machine, but dust will do that. Here is the culprit that Apple doesn't tell anyone about.

Where can i get some magic trackpad feet?

where can i get some magic trackpad feet?

Contact these people.
iFixit: The free repair manual
But most DIY stores will have something you can utilise.

Anyone know where I can get some free web space that allow servlets ???

Yeah look to see if anyone know where I can get some free web space and that they allow you to run servlets on there server also??

Check out mycgiserver.com, had a account with them once.
Andreas

I can't get my iTunes together with my Library onto my new user.

I am having a lot of difficulty getting my iTunes together with my Library onto my new user that I just created on my XP. I can get my iTunes and Library folders over there, but once there, I can neither open my Library nor put it onto my iTunes. I am getting very frustrated. Can someone help me, please?
hp Windows XP

You need to goto control panel>user accounts>change the way users log on and off and UNCHECK "Fast User Switching"

Get the following error when trying to add a new user - Error of type eDSSchemaError (-14142) on line 1235 of /SourceCache/WorkgroupManager/WorkgroupManager-421/PMMUGMainView.mm

Get the following error when trying to add a new user on Mac OS Server 10.5 - Error of type eDSSchemaError (-14142) on line 1235 of /SourceCache/WorkgroupManager/WorkgroupManager-421/PMMUGMainView.mm

How come Leopard let me use the WGM in standard mode?
While SA complains that it won't work in Standard Configuration, WGM does not. There is some fault in the logic of this for which I don't have an explanation.
If I want to get control on Dock, selection of Home folder, config of Proxy... which I think are basic things, do I really need the advanced mode?
If you wish to have complete control of all client settings, yes. There really is no disadvantage of using an Advanced configuration other than the learning curve.
So if I switch to advanced mode, there is good chance I won't get this error message anymore, right?
Yes.

Anyone know where I can get some liquid tight adapters for 1550 AP's?

We can't locat the ones shipped with the product and need to get some spares. Anyone know where to find these?

Oops. Wrong place for this...

Where can I get some information on a modded bios?

I found this modded bios here for K8N Neo4 MS1725 boards. The name is W7125NCG.1C0. But I can't find any info on what exactly makes it special. Also, there was a thread with a bunch off modded bios's, but all the links are dead in it now. WHere can i get infor on those bios and where can i dl them? The thread is here:
https://forum-en.msi.com/index.php?topic=59711.0
and i am looking for the modded ms7125 bios

Well Syar maybe deleted 'em. But don't be sad here are loads of modded MS-7125 bios versions:
1. All Rebels Haven
2. techpowerup
BUT YOU NEED TO MAKE SURE WHETER YOU HAVE PCB 1.0 OR 3.0 ! Only use bios versions for your pcb version!
3. oder direkt (or directly) MurdoK's (German MSI forum) XMOD1.D. A modded version of 1.D for PCB 1.0!
or modded 5.3 bios for PCB 3.0 also by MurdoK: XMOD5.3
Don't worry If on some of the pages only Platinum is mentioned. Platinum and Neo4-F are using the same bios.
*Remember these are modded versions, not official ones! If something goes wrong only blame you but nobody else!*
By the way W7125NCG.1C0 is no mod bios, it's the official version 1.C for K8N Neo4-F PCB 1.0.

Where can i get Oracle9i online help CTL files?

I remembered there is online help in SQL*Plus when I used Oracle7. After exec $ORACLE_HOME/bin/helpins,we can type HELP command in SQL*Plus to get a online help, such as:
SQL>help create table
I know $ORACLE_HOME/bin/helpins actually create HELP table in SYSTEM schema and load tree files (plshelp.ctl,plushelp.ctl,sqlhelp.ctl) in $ORALCE_HOME/sqlplus/admin/help directory. However,in Oracle8i or later, there barely contain any useful commands help-line in that three load files. So I can't get new commands info for Oracle8&9i when I use SQL*Plus.
Who can tell me where can I get new version of those three load files? I really want them!
Robin

Note 47574.1 in MetaLink states:
Problem:
Windows 95/NT: 'Can't find help files'. SQL*Plus Help is not available.
Solution:
The HELP command has been removed from SQL*Plus version 3.3.X, SQL*Plus version 8.0.3 under Microsoft Windows 95/NT.
The on-line help for SQL*Plus can be viewed through Adobe Acrobat.

Where can i get some classical oop codes?

in order to learn oop,i wanna get some codes,where????

But seriously folks:
If you want to see some object-oriented design and implementation, I would suggest looking at the source code behind the java libraries API.
Start by picking some classes that you think will be simple, and start looking through the javadocs and the code.

Robohelp 10 - where an I get some decent, helpful user documentation as a potential new user

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