Get some decent UK call centres

Well I can't find the right forum so will have my moan here. It's about time you got rid of the stupid useless indian call centers you use. Fed up when you call it's in india and not UK. Why don't you get a call centre open in yorkshire or something? Even use plusnet call centres as you own them.
I called BT 150 last week to sort of complain and ask why you have such stupid restrictions on changing your name online.
The woman said, she would get someone to call me back about it. Anyway About 20min later, I got a call again from indian call centre and he asked me if I was happy the way The call had been handled. I though, what the hell is this. I told him I said at the start of the call, I did not want to take part and pressed 2 to continue.
Clearly your stupid staff don't have any common sense and breaching data protection cold calling me is not acceptable. I had to call again to complain. I have now been removed from feddback calls I never asked for in the firts place 
Please get some decent UK call centres your service is rubbish from them.

Hi PoorBTservice,
Thanks for posting. If you're still having problems I'll be happy to help. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Getting no where with call centre can anyone pleas...

    I nearly 68 years old and this is my first computer and internet package, i am on the BT upto 8mb package but only get around 1.5 mb speed, my son has looked into this for me and told me i have  "a stuck at 2000kbps ip profile" he has called the help centre that many times for me i have lost count, they have told me that my IP profile should rise after they changed the wirless chanel for me, that was two months ago and i still count myself lucky if i get 1.6 mb download speed. I was finaly told that the reason i only get this speed is because i live so far away from the bt equipment, can some one let me know if this is true please or is this a case of the indian call centre trying to fob off someone who is new and unused to this technology. I understand you will need the details below to see. The connection time is low as i had to reset the hub to get into the settings as i have lost my password but before that i have not crashed in months.
    Thank you
    ADSL line status
    <script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:03:07", "2,272 Kbps", "912 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.5", "Interleaved", "17.0 dB / 7.1 dB", "36.0 dB / 19.4 dB", "18.6 dBm / 12.3 dBm", "0", "0", "0", "0 / 0", "0 / 2147480000", "nil / 74311", "0"]; // </script>
    Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
    Line state
    Connected
    Connection time
    0 days, 0:03:07
    Downstream
    2,272 Kbps
    Upstream
    912 Kbps
    ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    17.0 dB / 7.1 dB
    Line attenuation (Down/Up)
    36.0 dB / 19.4 dB
    Output power (Down/Up)
    18.6 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 74311
    Error Seconds (Local)
    0
    <script type="text/javascript">// var showButton = new Button("show","","Hide Details", function(){GoAndRemember('bb_dsl.lp','');}); // // ]]></script>

    welcome to the forum
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  • Moving the Call Centres to back UK?

    There were a number of suggestions a while ago that BT were likely to move at least some of the call centre work back to the UK. It seems to have gone quiet about this.
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    jjgraphics wrote:
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    Possibly, though I've only ever delt with them as a customer, and apparently not as often as you have. I can only speak as I find, as do you.
    The quote from Sir Keith Watson, although historic, typifies the daft attitude in many businesses that price is the most important aspect of any service. It is not. Efficiency is most important and efficiency normally leads to lower costs. It is crazy to outsource these jobs to another country when we have people unemployed in the UK, many of whom would be pleased to have a call centre job.
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    Sad, but true.
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  • Selecting call centre options on 9320

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  • Useless call centre - how can I get an intelligent...

    My broadband is dropping every couple of days, often for 5 to 10 minutes.  Red lights on the modem and the BT Home Hub  splash screen on the computer saying it can't connect to the internet.
    I phoned the help number and spoke to a call centre presumably in India judging by the accent and odd use of the english language. 
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    1. Product name:
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    2. Serial number:
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    3. Firmware version:
    Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
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    7. Maximum data rate:
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    8. Noise margin:
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    [email protected]
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  • HT1267 HAVE SET UP AN INCORRECT EMAIL ADDRESS. The call centre set up a new email address as the Username. I am unable to access the new account because the default on my phone is the email that is incorrect. How do I get the correct email as default

    I HAVE SET UP AN INCORRECT EMAIL ADDRESS. The call centre set up a new email address as the Username. I am unable to access the new account because the default on my phone is the email that is incorrect. How do I get the correct email as default??

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  • After unblocking a caller can you sometimes get some of the text messages they sent you while blocked

    After unblocking a caller can you sometimes get some of the text messages they sent you while blocked???

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  • Re: Call centre frustrations.... grrrrrrr!!!!

     Linton wood i can truly say i have had the same problems.  I have had numerous run ins with them (bt overseas call centre), when you ask to be put through to some one in the uk they refuse. Its clear they read from a script, and today could even get my name right.
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    Hi randersonjordan, 
    Thanks for your post. 
    I am sorry to hear that you are having problems accessing your online account and that you have not had any help over the phone. 
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Failed Call Centre Support

    Last month, I contacted BT asking if my exchange is getting an upgrade or not, and one of the guys at call centre said that my exchange will get fibre optic today (2nd February).
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    Because IMHO they tell you anything to get you off the line as quickly as possible..
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    I concluded she did not have the technical knowledge to answer my enquiry so just decided to make this up to get me off the line. How can this be helpful in any way?
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  • Can a call centre hack my number???

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    so many people call me its untrue!  i can 1471 most of them but i dont need to really as i chat to most of them to see if i can get any further info to help BT solve the mystery.  they are all local people. 
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  • Uk Call Centre?

    Hi, I wonder could anyone give me a phone number for a uk call centre so I can discuss a billing error? 
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    Solved!
    Go to Solution.

    I cannot believe some of the responses coming back from the so called ‘Gurus’ on this forum – clearly you are employees of BT and if you are not, I question why you have felt compelled to post up to 9000 times on the forum!
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  • Slow Broadband Slow Call centre Slow Everything......

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    Hi stu61,
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    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
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    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
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     If you have a BT Home Hub like the one below...
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    • http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
     cheers
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    When I have clicked on the download link it took me to the webpage which seemed everything going for it.  3-step guide, including  the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
    Product Key' than I faced a message:
    Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
    the request.
     When finished, a message pop up:  that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
    to be able to make it work for all these years. Then it got better.
    I have tried it again with a different message in the end: 
    System Error
    We encountered a problem with the product key you provided.  Please visit the  Microsoft Support Contact Us page
    for assistance.  Refer to Message Code 715-123130.
    So I have contacted Microsoft.  Contacting Microsoft is an experience itself and half.
    Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
    So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
    who kindly switched me to the Technical Support. That's going well, I thought.
    Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
    by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected. 
    Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
    I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
    users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
    sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
    1) I was informed that the website is being tested, under construction and that doesn't work properly.
    Comment: How can Microsoft, one of
    leading organisation in  technology, do testing of website 'live'? Quite clearly, that is BS.
    2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
    Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
    3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
    Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
    of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored. 
    When I started asking questions to clarify what has been said I have been continuously interrupted. 
    To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
    point she hung up.
    Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
    Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
    Thank you.
    Lenka Novakova
    Microsoft Certified IT Professional Enterprise Administrator
    Microsoft Certified Solutions Associate

    Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at  your experience I am not sure if I should.
    My key comes from the back of a laptop o so I guess that would be a W7
    OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
    Also could it be because we are attempting to get the ISO after the product became EOL ?
    http://windows.microsoft.com/en-us/windows/lifecycle
    Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
    Will keep you posted

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