RoboHTML 6 missing graphics

When I single-source my RoboHTML 6 on-line help file to
Printed Documentation, my graphics display as boxes with the name
of the graphic, but no pretty picture. Please help.
Thanks,
Tawni

Take a look at Print Issues on my site.

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PDF Export: Missing Graphics

PDF Export: Missing Graphics Below is a section of code we are using to export a document as a PDF. The code will work 99% of the time, but occasionally we are getting the resulting PDF with some of the linked PDF components completely missing! The only way we have been able to reproduce this is (strangely) by continually opening and closing 'Windows Explorer' windows (We are using CS2 on XP), just as the process begins, until the final PDF is created. Our customer (who has hilighted the problem) would clearly not be doing this but we feel there is an issue here. (If the keyboard and mouse are left completely alone, the process is successful... 100% OF THE TIME!). The problem occurs both on site and at base, the linked PDF's are located on the LAN. The code snippet (with error checking taken out for brevity) is below: UIDRef pageUIDRef = PCSImageUtils::GetFirstPageUIDRef(); UIDList temp = ((UIDList)(pageUIDRef)); ErrorCode status = kFailure; do { // obtain command boss InterfacePtr<ICommand> pdfExportCmd(CmdUtils::CreateCommand(kPDFExportCmdBoss)); // set export prefs InterfacePtr<IPDFExportPrefs> pdfExportPrefs(pdfExportCmd, UseDefaultIID()); InterfacePtr<IPDFExportPrefs> appExportPrefs((IPDFExportPrefs*)::QuerySessionPreferences(IID_IPDFEXPORTPREFS)); pdfExportPrefs->CopyPrefs(appExportPrefs); // set SysFileData PMString pmFilePath("C:\\Outputfile.PDF"); IDFile sysFilePath(pmFilePath); InterfacePtr<ISysFileData> trgSysFileData(pdfExportCmd, IID_ISYSFILEDATA); trgSysFileData->Set(sysFilePath); // set UI flags InterfacePtr<IUIFlagData> uiFlagData(pdfExportCmd, IID_IUIFLAGDATA); uiFlagData->Set(kSuppressUI); // set UIDList containing pages to output (item list of command) UIDList theList(temp); pdfExportCmd->SetItemList(theList); // set UIDRefs containing pages to output (IOutputPages) InterfacePtr<IOutputPages> outputPages(pdfExportCmd, UseDefaultIID()); outputPages->Clear(); IDataBase* db = theList.GetDataBase(); outputPages->SetMasterDataBase(db); int32 nProgressItems = theList.Length(); for (int32 index = 0 ; index < nProgressItems ; index++) { outputPages->AppendUIDRef(theList.GetRef(index)); } // set PDF document name (get name from IDocument) InterfacePtr<IDocument> doc ((IDocument*)db->QueryInstance(db->GetRootUID(), IID_IDOCUMENT)); PMString documentName; doc->GetName(documentName); outputPages->SetName(documentName); // finally process command status = CmdUtils::ProcessCommand(pdfExportCmd); } while(false); Thanks in advance. Dave Wilson.

Hi Dave,
It looks like a problem with unsafe threads inside command ...
Did you tried set some preferences from next ?
SetPDFExOmitPDF( kExportOmitPDFOFF )
SetPDFExOmitBitmapImages ( kExportOmitBitmapImagesOFF )
may be help you stabilize export process ...
Pavol Nachaj
www.exec.cz
Prague

Missing graphics - how to skip in Open

In my test script to cope with the various open errors I have this definition for the OpenParms:
i = GetPropIndex(params, Constants.FS_RefFileNotFound); // Document imports another file that isn’t available.
params[i].propVal.ival = Constants.FV_AllowAllRefFilesUnFindable;
When opening a book with files creating various errors, I get a dialog at the file which has missing graphics
«Cannot display some imported graphics. The image will appear as gray boxes»
Isn't this covered by the above OpenParm ?
The whole test with files is in my dropbox.

Below my signature are a set of functions that I use to get a document. I call getDocument, which first does a check to see if the document is already open (docIsOpen function); if it is, it returns it. If it isn't, it calls the openDoc function. Here is a sample call:
var oDoc = getDocument (filename);
if (oDoc.doc.ObjectValid ()) {
    // Call the function to process the document.
    processDoc (oDoc.doc);
    // If the document was opened by the script, save it and close it.
    if (oDoc.docIsOpen === false) {
        oDoc.doc.SimpleSave (filename,false);
        oDoc.doc.Close (true);
The important thing to notice is that getDocument does not return a FrameMaker document directly; it returns a JavaScript object with two members. The first (doc) is the FrameMaker document object and the second (docIsOpen) is a boolean (true or false) value that says if the document was already open. If a document was already open, then I don't want my script to save and close the document when it is done. Please let me know if you have any questions or comments.
- Rick
function getDocument (filename) {
    // See if the document is already open.
    var oDoc = docIsOpen (filename);
    if (oDoc.doc) {
        return oDoc;
    } else {
        // The document is not already open, so open it.
        return openDoc (filename);
function docIsOpen (filename) {
    // Make a File object from the file name.
    var oFile = File (filename);
    // Uppercase the filename for easy comparison.
    var sFile = oFile.fullName.toUpperCase ();
    // Make an object to return.
    var oDoc = {doc: 0, docIsOpen: false};
    // Loop through the open documents in the session.
    var doc = app.FirstOpenDoc;
    while (doc.id) {
        // Compare the document’s name with the one we are looking for.
        if (File (doc.Name).fullName.toUpperCase () === sFile) {
            // The document we are looking for is open.
            // Add it to the object and return it.
            oDoc.doc = doc;
            oDoc.docIsOpen = true;
            return oDoc;
        doc = doc.NextOpenDocInSession;
    return oDoc; // Document is not open; return the “empty” object.
function openDoc (filename) {
    var i = 0, doc = 0;
    // Make an object to return.
    var oDoc = {doc: 0, docIsOpen: false};
    // Get default property list for opening documents.
    var openProps = GetOpenDefaultParams ();
    // Get a property list to return any error messages.
    var retParm = new PropVals();
    // Set specific open property values to open the document.
    i=GetPropIndex(openProps,Constants.FS_AlertUserAboutFailure);
    openProps[i].propVal.ival=false;
    i=GetPropIndex(openProps,Constants.FS_MakeVisible);
    openProps[i].propVal.ival=false;
    i=GetPropIndex(openProps,Constants.FS_FileIsOldVersion);
    openProps[i].propVal.ival=Constants.FV_DoOK;
    i=GetPropIndex(openProps,Constants.FS_FileIsInUse);
    openProps[i].propVal.ival=Constants.FV_ResetLockAndContinue;
    i=GetPropIndex(openProps,Constants.FS_FontChangedMetric);
    openProps[i].propVal.ival=Constants.FV_DoOK;
    i=GetPropIndex(openProps,Constants.FS_FontNotFoundInCatalog);
    openProps[i].propVal.ival=Constants.FV_DoOK;
    i=GetPropIndex(openProps,Constants.FS_FontNotFoundInDoc);
    openProps[i].propVal.ival=Constants.FV_DoOK;
    i=GetPropIndex(openProps,Constants.FS_RefFileNotFound);
    openProps[i].propVal.ival=Constants.FV_AllowAllRefFilesUnFindable;
    // Attempt to open the document.
    doc = Open (filename,openProps,retParm);
    if (doc.ObjectValid () === 0) {
        // If the document can't be open, print the errors to the Console.
        PrintOpenStatus (retParm);
    oDoc.doc = doc;
    return oDoc; // Return the document object.

Bug report - Missing graphics

In new app creation wizard > click "Page" -
Missing graphics
have a look
http://32.97.40.160/graphic/sample_app_run.jpg

thanks (again) for the screenshot, robert. saved me much time. thanks, too, for pointing out the issue. i've checked the newer version of html db and that issue doesn't exist. i'm pretty positive that means the issue will go away on htmldb.oracle.com after we upgrade tomorrow (as we're scheduled to do). when we make the new download available a few days thereafter, you can upgrade your local instance to fix the issue there.
regards,
raj

How do I make RoboHelp report missing graphics?

[RoboHelp 9] Before building my CHM, I need to find out if any linked graphics are missing from the project's \graphics sub-folder. Is there any way I can make RoboHelp report missing graphics? The Broken Links report doesn't care if graphics are missing, only if hyperlinks are missing their targets. The Image Report just lists all the images referenced by the topics, but doesn't test if they are actually present in the required location. And if I build the help, the OutputLog.txt does not report that an image was missing. Any ideas how to detect missing images, before my CHM goes public?

While I agree, I feel that app developers are intentionally trying to mislead people. To play it fair, they should include the fact that it's a joke at the top of the app description.
This particular app, Phone Tracker GPS, does not at all mention it's a joke until the last sentence of the rather long description:
It's without a doubt the best joke you can play on them with your device! For entertainment purposes only and does not provide true device locator functionality.
I mean, why not just make it in fine print? All very desceptive in my opinion.

Missing Graphic Equilizer Presets

!Attempting to adjust the graphic equilizer settings in the creative console I found that the presets are missing.
How can they be restored / repaired?
I have:
Creative SB X-Fi
Windows 7 Home Premium
NVIDIA GeForce 8800 GT
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz

%Re: Missing Graphic Equilizer Presets?
dantre3 wrote:
Interestingly enough I solved the problem.
It seems that in Windows 7 the default user secuity does not allow access to the default presets.
I tried various security settings and was unable to get the presets to show.
I enable the hiden Adminstrator account on my PC and was able to access the presets.
I set them to my desired settings and returned to my default user account. Lo a behold the preset was there!
But I'm still unable to access the presets. I'm assuming that the folder where the presets are located are blocked.
Anyone have any idea why the folders are inaccessble even with a default user admin account?
Because of that folder belongs to Bill Gates :smileyvery-happy:
Can you set the path + preset file be accesible for std user as well? This means least rights for reading/writing.
BTW, it's a good point that you can access the preset file when logged as admin ... I have Installed some software which can't be used even logged as an admin either. :angry:
jutapa

Package keeps missing graphics files

I'm trying to consolidate an Indesign book in one place. Every time I preflight and package, some chapters are missing graphics files, even though I know they are present on my hard drives. I've tried several times and each time the "Links" folder gets smaller and more filles are missing. I'm working with CS6.

Sometimes it could be a not stable enough server connection. If packaging does not work, select all files in the link panel and go to the link panel's menu > Utilities > Copy files and collect them from here. If this is too much, do not all at once, go through step by step until all files are copied.

Missing Graphic Tag error starting graphical service :

Hello,
I've already installed Sap Solution Manager 7.0 SR3 on unix system and patched with SPS 15 (both ABAP+Java)
When I try to start :
http://<hostname>.<domain_name>:<port_number>/sap/bc/bsp/sap/solutionmanager/solmangraphic.htm
it asks for username and password, then I get the following error:
Invalid Routine or Argument
if I click on ok:
Missing Graphic Tag
Does anyone get the same error?
With best Regards
Fabrizio
Edited by: Fabrizio Lori on Aug 20, 2008 4:37 PM
Edited by: Fabrizio Lori on Aug 20, 2008 4:41 PM

HI Jer,
have you got the solution for your tip?
We've got the same problem with sp11.
Thanks
Massimiliano

Save as PDF from Word 2007 missing graphics

A similar question has been asked before, but it's still marked "unanswered" and I still don't know what's going on. All I really wanted to do today was update my resume...
Sometime during the last two months of 2014, I lost the ability to see graphics like text boxes and images when saving a Word 2007 document as a PDF. I've tried saving it from the "Save As..." option, I've tried saving it from the Acrobat tab, I've tried printing it to PDF - nothing works. If you can visualize this, on the first PDF, a blank space shows up in place of the text box, and on the other PDF, you'd never even know there had been an image inserted at the beginning of the line.
Does anyone know if this is a Word problem or an Adobe problem? Has an otherwise well-intentioned update (to either program) screwed this up? I'm using Windows 7 and the Firefox browser.

Are they really missing or there are place holders there? Have you gone to the preferences and turned on View Large Images? As an unrelated comment, do you really want images in a resume? Maybe if you are a graphic artist or such, but images are not common in most resumes I have seen and I would not expect such. However, that is really your choice, just wanted to comment.

Installation Display Problem - missing graphics

Morning folks,
I've just started to install Sun Express Developer Edition from DVD on to my PC and can't get past the first set of graphical screens. The graphic installer starts properly and I get the graphical selections/options on screen but the bottom and left hand side of the desktop are missing. This means I can't select an option and continue because the forward/ok/continue buttons are off the edge of my monitor.
The only answer I've had so far is to use the standard non-graphical install, but this does not install the full Developer Edition which I really could do with.
Can anybody give me some boot up options that would allow me to correctly set the display for graphical installation?
Thanks guys.

I tried IVMichael's suggestion above and had no joy, but when i restarted i found a file called /Users/your_name/Library/Preferences/com.apple.LaunchServicesQuartantined
after deleting that and restarting i seem to have solved the problem.
Good luck

Missing graphics in PLugins

Hi all,
I just switched from Pro Tools to Logic Pro 8 - so please forgive my ignorance.
I've installed Logic and everything seems to be working just fine - BUT...when i add an insert on a channel the graphics wont show - I have to press "view" and then "controls" to be able to edit the effect.
Is this normal ?
Even Space Design hasn't got any graphics except from aaaaaall the parameters

hmm, dunno what else to suggest. did your machine already come with 10.5.5 or did you upgrade to it? in which case, did you use a combo updater or a delta updater? the accepted wisdom seems to be to always go for the (bigger) combo updater because sometimes things can get missed with the smaller delta updaters, notably pro apps support stuff. you might want to consider reinstalling 10.5.5 using a combo updater. but seeing as I'm no expert, unless someone else chimes in with a definite answer for you, this one might be a case for calling apple support. you might get lucky and find someone that actually has a clue about this issue. also, try scouring the technical support knowledge base files via the logic support page search feature. you might get lucky there too if they've got a document discussing this problem.

Missing Graphic Styles files for navigation in Muse Tutorial

I'm on the fourth video tutorial for Muse where graphic styles panel to the nav bar are applied. The files: top nav active and top nav normal over down are missing under the Graphics Panel. Also the files included under the States Panel to apply to the nav bar. Where can they be downloaded? The tutorial indicates they should be there. Otherwise the Tutorial videos have been working great so far.

Hello herdywick,
Just going off the screenshot you provided, I don't actually see your Graphic Styles panel open, I only see the Paragraph Styles panel. If this is the issue, you can open the Graphic Styles panel by going to Window >> Graphic Styles. Then you should be able to see the the missing styles as you can in the screenshot I included.
Also, be sure you opened the right file for this part (the Widgets.muse file.)
If this was not your issue, please let me know. Glad to hear that so far you have found the project helpful.
Thank you,
Ed Sullivan

Weather widget missing graphics

For the past few weeks my weather widget has been displaying the "missing link" blue question mark at the top of the widget insetead of the normal graphic displaying hte current weather conditions.
The info is all there, and it's generally right, and the graphics for the week forcast are all there as well. It's just that one larger graphic that used to be at the top that's missing.
I would love to find a way to fix this that doesn't involve re-installing Tiger...

Travis,
Glad to help.
Just a reminder for others who may read this thread. If you are having problems with any aspect of OS X, experiment with deleting the appropriate .plist. Plist corruption is common and .plist file deletion cures many problems. Too many users try the intricate solutions first and end up complicating the problem.
;~)

Missing graphics in SE78

Uploaded the graphics in SE78.It is correctly displaying in Development and Quality .But it is missing frequenlty from Production.So I need to transport the request every time to Production.Pl.help me to find the solution.

Hi,
There may be a missing trasnport or the sequence of trasnport may be missed, check it out, because if the logo is comin gcorreclt in the QA then it should come in the Production also. if you have authorizations to productions, then check the logo and the code in the Se71. and also check the transaport request in the development whether it is moved perfectly to Productions without any errors
Regards
Sudheer

Missing Graphic content

There seems to be a lot of graphics in the content area in full editing that were in Photoshop 9.0 that are totalling missing in that are missing or omited in Phtotoshop elements 10. Anyway to get additional graphics.
tim

You have all the files you need. The en-US is what is inside the final download/extraction.
In other words if I copy past them, it will replace the older files. Should I do that ?
That is actually a good question. For the library, copy away. And for the others, it does not appear to matter. But, for example, with styles, the styles you have in your styles folder now were installed by the .exe that installed some Encore and Premeire Pro styles, templates, etc. In the Encore en-US styles, you will see some with .psdloc extensions, rather than .psd extensions. When you copy those, the ones with .psdloc will not work. But they are all (I think) already in the styles folder. Copying over them will not replace the ones that were previously without the .psdloc. I don't really know how all this works. It still looks like this is a mess.
But put the library where they go, and you will have the content you need.

RoboHTML 6 missing graphics

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