Router keeps dropping out!!

over recent weeks my sky broadband has been dropping in and out. Our connection is slow and I'm unable to get any sort of connection at times.
I've tried switching it off and back on, I tried taking all the wires out and putting them back in. I dunno whether we just need to get a new one or what? Can someone help please as I'm starting to get very frustrated. Thanks in advance

If you have lots of crackling on your line then this is what will be causing your broadband issues.
You need to call Sky and report a voice fault(don't mention broadband or the wrong team will get involved)once the crackling issue is fixed your broadband issues should disappear.
If you have either an Apple or Android smartphone then its worth downloading the Sky service app and calling via the app as you can request a call back if the Que is longer than 2 minutes(calls from the app are chargeable at local rates or should be free with any inclusive minutes on both contract and PAYG).

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    Re wifi:
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    ~~~~~~~~~~~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~
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