Routing e-mail to CRM (office 365)

Hi,
I'm currently working on a project to implement the ERMS functionality to route incoming e-mails to the correct agents, send auto-replies, etc. I've configured everything on the SAP side and when I test it by manually creating an incoming e-mail in transaction SOIN it get's picked up and delivered to the right inbox.
My problem is the step before this, getting the incoming e-mail to reach our CRM system. I've asked our exchange people to route some of our companies e-mail adresses to our CRM system, but they don't know how to do this. I've tried helping them to find a guide to do this, but haven't been able to find one.
Another problem is that our company is busy making the move to office 365, where we'll be making use of Exchange Online, which again asks for another way of routing the incoming e-mails to CRM.
Does anyone have any experience integrating CRM with Exchange Online for incoming (but also outgoing) e-mail and is there some information available that I can share with our exchange people, so I can point them in the right direction?
Thanks in advance for any replies.

Hi Alex,
I recently posted the same question to SAP Support Services (CRM-BTX-GWI), because we're looking for a cloud base solution for both email and back office apps, and they responded with the following:
"I can confirm Server side groupware currently does not support the Mentioned technologies [Office365 or Google Apps], however Development are investigating these for future releases. With regards a release data on these , this is unfortunately not currently available."
In Paragraf 2 can you make the requirement in clear....
Regards,
Sap Adherent.

Similar Messages

Dirsynced user not showing as mail user in Office 365

Hello,
We have an environment that has a on premise Exchange 2010 SP3 server. We have created the hybrid configuration with Office 365. Directory Synchronization is enabled.
At this point we have some on premise users that are showing "Synced with Active Directory" in the O365 portal, but do not have a mail user.
We are in the midst of performing mailbox migrations to Office 365, and the only way to perform the move to Exchange online is for the user to have a Mail user setup in Contacts on the O365 portal.
Ive seen other forums with the option of Remove-MsolUser and removing from recycle bin then allowing another synchronization from on premise.
Ive also read that Microsoft has helped this situation by doing something to the AD Attributes which they do not go into detail about.
Could someone shed on some light to what could be done to add these users as Mail Users to Office 365 without removing them from Office 365 completely?

Hi B Penney,
I helped a customer some time ago with the same problem and in their case, mailboxes had been created because they gave the synced users an Exchange Online License before they had a working Hybrid configuration setup.
Just deleting licenses did not solve the problem and what I did to solve the problem was:
Get-MsolUser -UserPrincipalName [email protected] | Remove-MsolUser
Get-MsolUser -ReturnDeletedUsers -SearchString
[email protected] | select UserPrincipalName, ObjectId
Remove-MsolUser -RemoveFromRecycleBin -ObjectId 41856197-e306-46c5-9cab-41dddbdafec7
Modified an attribute on the user On-Premises and ran Start-OnlineCoexistenceSync
Martina Miskovic

Add inline images to mail body in Office 365

Hi:
I am working on C# project for migrating emails to office 365. I am setting Mime Contents for EmailMessage Object and saving it to Office 365. But its not able to add images in email body.
I am getting popup for 'To always show content from sender' in email header and empty box for the image. Please suggest the solution.
Thanks in advance.

Hi,
According to your post, my understanding is that you want to add more than one email address to existing user in SharePoint Online.
We can add a new Property for user profiles in SharePoint admin center to achieve it.
More information:
http://office.microsoft.com/en-001/office365-sharepoint-online-enterprise-help/add-and-edit-user-profile-properties-HA102772741.aspx
Thanks,
Dennis Guo
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Dennis Guo
TechNet Community Support

Can you configure UCCX E-mail settings using Office 365?

We would like to utilize this feature, but are wondering if this is possible?

Disclaimer
The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.
Liability Disclaimer
In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.
Posting
Enable Wireless - Access Points - Global Configuration - Global TCP Adjust MSS
[edit]
Oops, didn't read enough of your post. I see you mention you've already enabled MSS and are asking about UDP.

Synchronization office 365 and windows 8.1 mail app fails

Hello all,
I have a Dell XPS duo ultrabook with Windows 8.1 enterprise. The laptop is part of a domain. We use Office 365 for our mail-environment. Office 365 works perfect in a browser, but I want to ad that work-mail account to the mail app in windows. Connecting
works fine, but the synchronization fails. I get the following error:
"If you xxxxxx want to synchronize, the settings of this PC should match the security policy of the email-server. Upgrade your Windows-useraccount to an administrator-account".
This is ofcourse not an option, but how do I solve this?
Btw the mail app works fine with a hotmailaccount.

Hi,
According to your description, you are using office 365.
So I recommend you post this in Office 365 forum:
https://community.office365.com/en-us/f/default.aspx
Thanks.
Niko Cheng
TechNet Community Support

Cannot click in search mail and people field using Office 365

As of this week, four of the users in our school have reported that they cannot click within the search mail field using Office 365. Happens on Macs running 10.8 and 10.9 when using Firefox version 28. When they try using Google Chrome they can use the email search function.
Is anyone else having this issue? Any ideas? I updated to the latest versions of Flash and Java same result.
Thank you!

Hi CT_Dave, I do know that search api can have alot of dom elements on them and that scripts on a page can be prevented from running. However, for Office 365 specifically I do not know what kind of search they have.
You can monitor the search page by looking in the web console to see if there are any specific errors that may be causing this issue.
In the about:config, please also make sure javascript is enabled.
# In the address bar, type "about:config" (with no quotes), and press Enter.
# Click "I'll be careful, I promise"
# In the search bar, search for "javascript.enabled" (with no quotes).
# Right click the result named "javascript.enabled" and click "Toggle". JavaScript is now disabled.
To Re-enable JavaScript, repeat these steps.

Not received promotional code when registered for "Microsoft Power BI for Office 365 preview!"

Hi,
I have registered for "Microsoft Power BI for Office 365 preview!" and received the welcome mail from Microsoft Office 365 <[email protected]>
But their is nowhere mention of any promotional code
Further as per the steps given in the welcome mail I created the unique tenant for Power BI and now provisioning Power BI for office 365. Here as per the snapshot provided in the provisioning document I am not able to see the specific license
i.e "Microsoft Power BI for Office 365" which I have to assign to my tenant. Instead I see the License "Microsoft Office 365 Plan E3". Is this acceptible?
Further i have assigned this license (Microsoft Office 365 Plan E3) and added Power Bi app to the Site Contents
Now when I try to open Power Bi app to open the reports I have uploaded to office 365, I get the following error
*********Error**************
No Power BI for Office 365 License
Looks like you do not have a user subscription license for Power BI for Office 365.
Want to find out what you're missing?
Learn more about Power BI for Office 365.
Here are a few ideas:
Please ask your Office 365 admin to assign you a user subscription license for Power BI for Office 365.
If you have a different account, try signing in with that account.
It will be great help if anyone can help me resolve this issue?
Thanks in Advance!
Rajendra
InfoCepts (Specialists in Onsite and Offshore BI)

Hi Yair / Rajendra,
I am Raghav. I am also trying to explore Power BI. I have registered for Office 365 pro plus trail. But I am not able to see Power BI option.
My userID is : [email protected]
After I registered, I got a welcome email with a url to login from office 365. Url is - https://portal.microsoftonline.com/admin/default.aspx.
I am able to login successfully. But I am not able to see the Power BI option anywhere after I login.
Please suggest me If I miss something. Your help is really appreciated.
Thanks,
Raghav.

Integrating CRM with hosted Exchange server that is not Office 365

I started out by setting up our domain, but it seems to be pushing me to add loads of DNS records so that Office 365 can use it. Firstly, do I have to use an Office 365 hosted Exchange, or can I use an alternative (my Exchange is hosted with COLT CEANO)
When I try and create an email server profile, I only have the ability to specify a name and description - the fields to specify incoming and outgoing servers etc. are not visible.
I expect I am doing something fundamentally wrong, can anyone assist ?
Thanks.

If you are refering to the email function in CRM, then you have 3 option
1. Server side sync
2. Outlook client
3. Email router
You can use your own exchange to send out email.

Office 365 mail stuck in OUTBOX

Hi,
We recently upgraded our Exchange Environment to Office 365. Suddenly my users started complaining e-mails would be stuck in OUTBOX. It would say sending but the bar would load forever. The only way to stop this is to restart OUTLOOK and then the mails would
be sent. All the new emails would be received too.
On the web I found out that people that were using a DLINK router had to turn off SPI. We were using a DLINK router too but we didn't have the SPI turned on. But to be sure I swapped the DLINK with a Cisco. The problem still persists.
http://community.spiceworks.com/topic/382519-outlook-stuck-on-outbox-if-left-idle
I also deleted some users' OST file and would reload it to see if this would improve the situation. Also this didn't help.
All my users surf via a squid proxy server. I don't and I never had the problem, so I changed my settings so I would surf via the squid proxy server and I also experienced the problem. I found this article on technet.
http://blogs.technet.com/b/onthewire/archive/2014/03/04/network-perimeter-tcp-idle-session-settings-for-office-365.aspx
I was wondering if there are other sysadmins out there who experienced the same problem with using Office 365 and squid. Do you have any solution for it? Because I haven't found one yet.
Kind regards,
Michael

Hi Mike,
How about sending emails to external via OWA on your laptop and desktop?
If working well in OWA, it seems an issue on the Outlook 2013 client side.
Please try to run Outlook under the safe mode to avoid some AVs and add-ins.
Please try to re-create profile to refresh the caches.
If not working in OWA, since Exchange 2013 is different from Office 365, I suggest ask Office 365 forum for help so that we can get more professional suggestions.
For your convenience:
http://community.office365.com/en-us/default.aspx
Also suggest collecting detailed error from App log.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Cannot get db mail to work via SMTP Relay for Office 365 in SQL Server 2014 on Windows Server 2012 R2

Our company recently moved to Office 365 which mean our on premise exchange server went away as well with the move. I am trying to configure my new sql server (OS-Windows Server 2012 R2, DBMS- SQL 2014 Std Edtion). After some searching I found
this article (http://blogs.technet.com/b/meamcs/archive/2013/02/25/how-to-configure-sql-database-mail-so-send-emails-using-office-365-exchange-online-a-walkthrough.aspx) and have followed these steps exactly, but to no avail. I did some further research
on the SMTP relay I setup and found a way to test it (listed here http://technet.microsoft.com/en-us/library/dn592151(v=exchg.150).aspx at the bottom of the article). If I drop the email.txt file in the pickup folder, it gets sent out no problem.
I have configured my db email exactly as describe here(http://blogs.technet.com/b/meamcs/archive/2013/02/25/how-to-configure-sql-database-mail-so-send-emails-using-office-365-exchange-online-a-walkthrough.aspx). But keep getting an unable to connect
to SMTP server error. I have even tried completely shutting down firewall to see if that is the issue and multiple restarts. Any ideas how to get this to work on Office 365?
DB Mail error log:
Date 6/10/2014 10:28:41 PM
Log Database Mail (Database Mail Log)
Log ID 46
Process ID 2196
Mail Item ID 19
Last Modified 6/10/2014 10:28:41 PM
Last Modified By xx
Message
The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 2 (2014-06-10T22:28:41). Exception Message: Cannot send mails to mail server. (Failure sending mail.).

Hi,
I followed this blog and got the below error message in the Database Mail Log.
“The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 2 (2014-06-11T19:34:00). Exception Message: Cannot send mails to mail server. (Mailbox unavailable. The server response was: 5.7.1 Unable to relay
for [email protected]).”
If you are getting the same error message, you can try the below steps to resolve the issue.
1. Open the IIS 6.0 management console. Right click on the SMTP server and open the properties window.
2. Click on the Access tab, click Relay button under Relay restrictions. loopback IP address (i.e 127.0.0.1).
Then the email should be sent out from Database Mail without problem.
Thanks.
Tracy Cai
TechNet Community Support

IPhone mail app is not pushing Office 365 emails to show in my lock screen

Hello,
I transferred from one college to another last semester and set up my iPhone to receive school emails as I had at my previous school. Both colleges use the same email system, Microsoft Office 365. At my first college, my email functions worked perfectly fine, and everything showed up in my lock screen as I had set it to do. But upon transferring, only my personal emails would push to the lock screen. That semester, this issue caused me a good amount of trouble. Professors would email me asking if I could stop by their office between certain hours during the day, but only much later would I receive the email, and their office hours were long over. I am the type who checks her lock screen for notifications during the day, and only when I'm bored or have a certain purpose in mind do I unlock it, so I -desperately- need a way to resolve this issue. Does anyone have any tips or suggestions?

Mail has to be running in order for you to be notified of new mail. It doesn't need to have any windows open. If you're sure that it is running in the background, open the Notifications preference pane and check the settings for Mail.

Not able to set security group without mail enabled as site collection admin using powershell in sharepoint online site - office 365

not able to set security group without mail enabled as site collection admin using powershell in sharepoint online site - office 365?
Any idea?

after few days test in my lab, I can see that only email enabled group can be added as site collection admin using POWERSHELL.
hope this helps who stuck like me!! :-)

How do I get Thunderbird to connect to a properly-configured Office 365 mail account after shutting down and then restarting the client?

I get my Office 365 account set up and working in Thunderbird. I can download and send mail just fine using the auto-detect or manual account settings recommended by Microsoft/Outlook/Office 365. Everything appears to be working as it should as long as the client stays open. When I shut the Thunderbird client down and restart it, it can no longer access the Office 365 mail account. I get a popup error message:
The current operation on 'Inbox' did not succeed. The mail server for account (my Office 365 account) responded: User is authenticated but not connected.
It has no problem connecting to Hotmail, Gmail and other email services, and I can access Office 365 through the web client, but Thunderbird refuses to connect. If I remove the account and re-add it, I can have full access to my email again, but only as long as Thunderbird stays open. If the client gets restarted, it's gone again.
How do I fix this?

I think you might be having a cached password problem. I was having it and was able to resolve by deleting my stored password in Thunderbird. I referenced
http://kb.mozillazine.org/Setting_and_changing_email_passwords
and also posted my question and resolution:
https://support.mozilla.org/en-US/questions/1015221#answer-615054

Windows 8.1 Mail app does not sync with the Office 365 account

My company has recently switched to Office 365. Windows 8.1 Metro Mail app does not work with Office365 account. When I switch to IMAP it works but that is soon going to be disabled and is not compliant with the company policy.
I can add the account and it also pushes the security policies but it does not sync email at all. Says account is not available. The tablet shows up on the mobile devices on the office 365 and I could also remote wipe it.
It seems everything works except basing email sync. What could be the issue?

there's a bunch of reading here:
http://blogs.technet.com/b/exchange/archive/2013/10/18/supporting-windows-mail-8-1-in-your-organization.aspx
There might also be some useful discussions in the dedicated O365 forum:
http://community.office365.com/en-us/forums/default.aspx
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Windows 8 Mail App - Not setting up with Office 365 Account

Hi - I'm trying to get an Office 365 Exchange account set-up with the Windows 8 Mail app. It's giving me an error stating the following:
To sync this account, you first need to: Make your Windows user account an administrator.
I do not want to give admin privileges to the individual user account on Windows (as the error is stating that it wants me to give admin privileges to the local Windows 8 account - not on Office 365) and I cannot find any restriction set-up in the admin
console/settings on Office 365 (or in Widows 8) that would require this privilege.
This same account (on Office 365) can connect fine via Outlook 2010 and a Windows Phone 7 mail app.
How can I solve this?..

Derek,
Can you please share the UAC setting or GPO settings you used to fix this in Windows 8? I've gone to the lowest available setting in the UI (there appears to be a lower limit that a NON-admin user can manually set UAC to and to get any other levels,
you need to use GPO) and still no luck.
Thx,
DML
DLovitt

Routing e-mail to CRM (office 365)

Similar Messages

Maybe you are looking for