Runtime Agent Determination

Question

Hi
Still having problems with my workflows.
I need to get agents from a Ztable at runtime. I have gone through this blog entry :/people/ravishankar.rajan/blog/2006/12/26/agent-determination-in-workflow-using-custom-table
I have ztable with user names and their managers.
I have attached this workflow to the customer Master. Created an entry related to DEBI ni change documents
I have created a copy of the zsystem and made a method- Get agent-
This is my code for the method
begin_method get_manager changing container.
data:
      actuallyprocby type wfsyst-act_agent,
      appl type zagents-applt,
      mngr type zagents-manager.
  swc_get_element container 'ActuallyProcBy' actuallyprocby.
  swc_get_element container 'Appl' appl.
clear mngr.
select single manager from zagents into mngr
where agent = actuallyprocby and applt = appl.
concatenate 'US' mngr into mngr.
  swc_set_element container 'Mngr' mngr.
end_method.
In the container of the task i have placed the import parameters- actuallyprocby and appl
these are passed during the binding
according to the tutorial, i can pass parameters that way, create the parameters in the method and use it to retrieve the manager of a user.
finally i set the element in the container to the returned value -
the breakpoint i use doesnt get activated
and finally---
the workflow stops at this task with the status ready and with no agent assigned.
How to pass the parameters properly and resolve this issue
Thank you all very much
Points will be rewarded
Regards.
Edited by: Zeeshan Shah on Apr 14, 2008 4:03 PM
I have checked the tech details for the workflow in my outbox
---error
Result of agent resolution does not agree with agents of task
This error goes on the first activity-- i have used expression: initiator at it--

Answer 1

Hi Zeeshan,
I think the question is still not solved.
I have implemnetd a scenario exatcly like this but there I have implemented a RULE.
The method that you have created is exactly correct.
But there is a simple thing that you need to implement more.
As per the method,
begin_method get_manager changing container.
data:
actuallyprocby type wfsyst-act_agent,
appl type zagents-applt,
mngr type zagents-manager.
swc_get_element container 'ActuallyProcBy' actuallyprocby.
swc_get_element container 'Appl' appl.
clear mngr.
select single manager from zagents into mngr
where agent = actuallyprocby and applt = appl.
concatenate 'US' mngr into mngr.
swc_set_element container 'Mngr' mngr.
end_method.
When you are passing the workflow initiator here, the workflow initiator will have the value like USADAPTARY. Here you have to seperate the US value. So from here you have to remove the value of US from the actuallyprocby and appl variables. Then only the select will work. Here I am assming that the table does not contain the US with the agent ID.
After that you have to call the method into a task with a custome task container element like that of the Workflow initiator. The value that the method would return map it to the custom variable of the task container.
Now, in the workflow container also, create another element with the same type like that of the workflow initiator. Get the task within an activity with background properties and in the Misc. Priority as 1.
That activity will get the name of the ActuallyProcBy and Appl and give the name of the agent with the word US added into the custom variable like that of the workflow initiator.
Pass that variable in the activity that you like to do, with the agent assignment properly for that activity and for the agent assignment choos the User and the variable name of the workflow container like that of the workflow initiator.
Please reply if this does not work.
Rewards points if found useful.
Regards.
Abhijit.