Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

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