Runtime report generation from legacy Sales tool

My organization (IT) is looking to move the runtime contract/invoice reporting from an existing product and service sales tool (contracts and invoices are produced for the customer) to an environment where report template design and ownership can be maintained by the business and not IT and its vendor. Mostly due to the complexity involved in designing and maintaining these reports at the vendor for a tool that is not explicitly designed for reporting. Crystal Reports looks like it might accommodate this requirement. However, I'm having trouble located examples of implementation.
Specifically, we'd like our current sales tool, on user selection to generate a quote to customer, to output an xml data set and via rpc/web service/etc initiate a CrystalReports service, resulting in a docx (or similar) file back to the client.
Where can I find historical examples of such implementations? Or where might I find use case -> solution mappings that might address this sort of implementation? What about methods, ie, direct service call or via web service.
Thanks in advance.

I moved your query to the .NET Development - Crystal Reports forums because
1) the query is really not about Crystal Reports design
2) the query touches on web services or other application development
Your query will probably require a bigger discussion than what a forum can provide, but here is a small overview of how I see this coming together.
I think you need to define a bit better the following;
rpc/web service/etc
Which one? Why web service? Why something else? Any solution will require coding. Which language? With Crystal Reports you have the option of using SDK for .NET or Java. Which one is your preference?
output an xml data set and via rpc/web service/etc
If you decide to go with .NET you will have to create an ADO datset dll populate it with the XML data and then get CR to connect to the dll. Consuming an XML directly with the .NET SDKs is tricky and full of gottchas at best. If consuming an XML directly is the prefered way to go, use the Java SDK and then you will have to post your questions to the [Java Development - Crystal Reports|SAP Crystal Reports, version for Eclipse; forum.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

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