S-3 Broken Hinges - Horrible Customer Experience

I've had my netbook for less than 6 months (maybe used it less than 20 times all together), and the hinges of one side of my computer broke while I was opening my computer today. I called Lenovo and found out that I have to pay shipping and labor fee to get this fixed even though the person I talked to acknowledged that it was build damage. The woman stressed that it was company policy: you had to pay $80+etc; she mentioned how that this would be the case even if I wanted to go into a store and ask them to look at it.The woman also mentioned that it was this amount because I didn't have accidental damage coverage, which confused me as I made it specifically clear that I did nothing.
This left me infuriated as  I would assume a warranty would ensure your product would last more than a few months, you know.
I guess I'm looking for answers to several questions:
1) Does Lenovo's warranty actually cover anything? Beyond shipping, this is, which was what the person I called to made it sound like.
2) The last time I had any problems with computers was a few years back. Are the warranties for computers this awful across the board nowadays?
3) I looked at Lenovo's spare parts website and see that they sell replacements for hinges, but it encompasses the whole board. I only want a hinge for one side of my computer. I've kind of resigned myself to the damage the hinge did to the casing of my computer.
Needless to say, I'm never buying their products again. It was a god awful experience.

hi springsnow,
sorry to hear what had happen, could you pm to me the following detail :
Name:
Mobile:
Email:
MTM:
S/N:
Date of Purchase:
WW Social Media
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    This is, by far, the worst experience I have ever had with BT. Not only does one part of BT not have any idea what the other part is doing, it seems that the customer-owning part of BT has no control over the network-engineering part. In fact, it appears that the OpenReach tail is wagging the BT dog: to the detriment of customer experience. Add to that the fact that call queues are so long that a suspicious person might imagine that this was seen as a revenue-generating opportunity and the business begins to look very haphazard and uncoordinated. This lack of co-ordination is especially true when, 9 times out of 10, customers get through to offshore call centres who, quite obviously, have no authority and limited ability to do anything and, instead, appear to act solely as call-screeners for other parts of the company.
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    David.

    Hi davidwprior,
    Welcome to the community.
    I'm sorry for the problems you've had with your order.  I'd like to take a look at this to help sort this out.  To get in touch, click on the "about me" section of my profile and you'll see the link there to "contact the mods".
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    View Solution.

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