Where is that "Comcast Guarantee" and care about the "customer experience"?

Question

Where is your Comcast Guarantee? Empty words, AGAIN? "We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority." "We will always be on time within your 2 hour appointment windowor you’ll receive a $20 credit*.As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*." "We will resolve routine issues in one visit or you’ll receive a $20* credit.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem." "We will treat you and your home with courtesy and respect.Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us." I think your word to the customer is worthless. You obviously don't believe a customer's time is valuable, but the recording claims "we value your time". More empty words. You sent a tech to my house that took my cable box for no reason, and left me with terrible service, and a fake follow up appointment. He would NEVER have taken a box from a man, but a woman alone in her home he's allowed to walk all over. Now,after hours and hours and hours of phone calls, messages to the forum, and more comcast no-show for another follow up appointment, more phone calls and appointments, I am back to where I was BEFORE Comcast sent out a tech - still with the original problem that cannot be solved, but at least I have a signal and a box. No one is stepping up to honor Comcast's guarantee. No one has offered to credit my account for anything. No one has contacted me about my bill. I did try to contact billing, and they don't know anything about what kind of mayhem this tech caused me and Comcast, and they want to tell me about a credit applied to my account when $2 was taken off my bill last month that I have no knowledge of, as if I was given a gift. I asked for a supervisor, and had a terrible connection with her over Comcast's equipment. She hung up on me, wasting another 30 minutes of my time.  

Answer 1

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.