Sainsburys Voucher System Erro

I have been told to create this entry - email it to a Forum Admin to deal with (Seriously? Anyone done _any_ process analysis in BT?)
Issue: 
An exception has been raised within the callback
Since this is an open forum - I CANNOT POST MY PERSONAL ACCOUNT DETAILS.  
So. I'm posting this link - then emailing it, with my data (how pathetic is that process??)

Hi Normal_8T_Customer,
I've offered to help on your post here so drop me an email with the details and I'll look into it for you.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Missing Sainsburys Voucher / Topcashback

    Afternoon. Like a few others I signed up for BT Infinity/TV/Phone package hoping to take advantage of the offer of £100 of sainsburys vouchers but am yet to recieve anything. Shame - would've been handy for the xmas turkey. I signed up on the 14th September, and the engineer visit was on the 8th Octover (had to do the BT TV myself as the engineerf advised he "wasn't multiskilled'). I''ve registered for the vouchers via the correct link but alas no joy.
    I raised the order on line via Topcashback, which should have also entitled me to £110 cashback, but that has been 'declined by BT'. At the time of the order I had no BT products (phone or broadband), therefore couldn't be considered as renewing anything, and should only be considered a new customer. I immediately raised a ticket with Topcashback to investigate, but that's taking an age (request is with BT) so I'd really appreciate it if a moderator could look into this and the missing sainsburys voucher query.
    Please let me know what information is required and how best to pass it on.
    Many thanks.

    Having problems with your Sainsbury's Gift Card??
    If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).
    This comes from BT website, number is UK based.
    It seems BT have internally altered some orders for unknown reasons, this has meant internally different order numbers have been raised, these then don't match records for QUIDCO, TOPCASHBACK and Sainsburys Giftcards. They need to overide the system!!!!
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  • Sainsburys Voucher won't let me apply

    Tried to apply for my sainsburys voucher after BT infiniity was installed.  Asks for order number or VOL number from my emails. The order number says it should start with 7 and 11 letters but the only order number I have is alot longer than that and there is no VOL number stated.  I have filled in the form that I am having difficulty but no email or anything to say anyone is looking into it for me.

    Hi ajeffs,
    Welcome to the forum and thanks for posting.  Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll make sure your voucher claim is going through. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • Sainsburys Voucher

    I ordered my BT broadband in September and was up and running at the beginning of October. 5 days after broadband commenicing I claimed my Sainsburys voucher online. I am still waiting to get it.
    I would chase it up but cannot fine the confirmation emails containing my Vol Reference or order number. 
    I have been late, only by a day or two, in paying last two BT bills and is fully paid up, will this make a difference to getting the Sainsburys voucher?

    Hi
    I am sorry to see you are having problems
    I suggest you contact live chat at this link they should be able to help you
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Sainsburys voucher none payment

    Quite surprised to see how many other people are having/or have had problems (shouldnt be suprised really)
    I singned up to move fromm EE to BT infinity on 21st Nov 2014 and at the time the Sainsburys voucher was valued at £100. this was one of the contributing factors that led me to choose BT.
    All of the criteria was met,
    1. I was anew customer to BT
    2. I used BT. com to apply for it
    3. I applied for BT Ininity
    I was given a service start date of 5th Dec 14, however that day came and went and was not activated, after contacting them and been told to wait a little longer, this carried on until 15th Dec when I was told during one of my many phone calls to customer services that they are unable to take over the EE line for some reason or other and that it would be quicker to put me in a second line and sort out the other one later.
    The agent told me that the other order would be cancelled and that he would re-order for me, this was done and my service went live on 21st Dec 2014 so I then applied for the Voucher only to be told that I did not meet all of the criteria for a voucher (not sure which one)
    I emailed them back explaining that they had canceled my order and replaced it when i spoke with them on the phone only to be told again that I do not meet all of the criteria required (still not sure which one)
    Very disapointed with BT over this, seems they will use any excuse possible to get out of paying what they offer.
    I am now looking to see if I can leave BT without having to pay, as I feel they have failed their side of the contract I took up with them.
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    Solved!
    Go to Solution.

    Hi tbjay,
    Thanks for taking the time to chat with me again today.
    Apologies for the mix up receiving the voucher but the main thing is you've received it now.
    The problem was due to you having to cancel your original order and when my colleagues were looking at this, they were doing it on the basis of the new order placed and that's why they were saying you weren't eligible.
    Whenever I picked up your case, I went to them providing the original order reference from the order you placed online and told them to make their decision based on those details.  It's great to see from following up today that they've sent the voucher out now and that you've received it.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Sainsburys Voucher not received

    I signed up to BT early January and I still havent received my £125 Sainsburys voucher. Please can someone let me know what I need to do? I have called a couple couple times and the BT staff havent been very helpful.
    Solved!
    Go to Solution.

    Please use this form to chase up your Sainsbury Gift Card.
    https://bt.custhelp.com/app/contact_email/c/6090
    This is the same method that the forum moderators would use. There is a delay in issuing gift cards at the moment.*
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Blank Sainsburys voucher

    Hi
    I recieved my sainsburys voucher last week only to take it into a sainsburys store to find out it was blank. I have called up whilst your operator was less than helpful he said it would be looked into and someone would get back to me.
    I got the felling he didn't belive me and wanted to get rid of me on the phone.  i still have the voucher if it needs to be sent back along with the reciept showing nothing had been put on it.
    Regards
    Colin Anderson

    Hi Jenny,
    Thanks for the post and welcome to the forum.  Please get you details off to us and we will chase this up for you.  
    Please click on my username and you will find my contact link under the about me section of my profile.  Please include your BT account details and link to this thread.
    PS - Please accept our apologies for the delay in getting back to everyone.  The holiday period has caused a few delays but we will pick this up as soon as possible.
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    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Sainsburys Voucher - Wrong Amount

    I've just recieved my Sainsburys voucher today and I have discovered that the value is only £50 instaed of the £100 as advertised when we ordered our BT package.
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    What should I do?
    Thanks

    The website gives exact dates and times the offers were valid at - they changed quite often and it would be worth checking against the date and time of your order. Often at midnight the amount might have changed.
    https://www.vouchers.bt.com/offer/sainsbury?s_cid=con_email_SKCI_BTcomConfirmation_sainsburys
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  • Sainsburys voucher has not arrived

    I switched from sky to bt on 28th Feb 15 and part of my reason for doing so was to receive the £125 sainsburys voucher if ordering online, which I did. Our broadband was connected on 7th April and I registered for the voucher on the same day. As the voucher did not arrive I submitted the email enquiry form 2 weeks ago, and have had no response. I rang bt customer services today who were no help and said I should just submit email enquiry again! Any help? Very frustrating!

    the link is posted here by community members to save you an increased waiting time for the mods to reply and a 3/5 working days wait for the mods to contact you back after you have contacted them
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • What are Application and System Erros

    Hi Team
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    Joined BT over 5 months ago but still no vouchers. Was promised 100 pound within 45 days, filled in claim form as advises but still nothing. Any idea who I contact. Sent an email but no reply.

    Did you apply for the voucher after placing your order? Did you get a conmfirmation email?
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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