Sainsburys Voucher - Wrong Amount

I've just recieved my Sainsburys voucher today and I have discovered that the value is only £50 instaed of the £100 as advertised when we ordered our BT package.
I phoned and got through to India where the guy didnt seem to have a clue what I was talking about. Eventually he said to go and request another voucher at this link but I dont think that's going to work.
What should I do?
Thanks

The website gives exact dates and times the offers were valid at - they changed quite often and it would be worth checking against the date and time of your order. Often at midnight the amount might have changed.
https://www.vouchers.bt.com/offer/sainsbury?s_cid=con_email_SKCI_BTcomConfirmation_sainsburys
It also gives the number to call fort enquiries.

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Sainsbury's Voucher Wrong Amount

Hi, I have reciently had BT Innfinity installed with the £100 voucher deal and after problem following problem, being passed from pillar to post, being hung up on and being blatently lied to, I was sent an e-mail confirming that the promised £100 sainsbury's voucher would be with me. When it turned up however it was only loaded with £80 how can I get the rest of what I was promised?
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Hi Cornishcaveman,
Welcome to the community and thanks for your post.
I can certainly look into this for you.
Please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Having problems with your Sainsbury's Gift Card??
If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).
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Hi ajeffs,
Welcome to the forum and thanks for posting. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll make sure your voucher claim is going through. You can find the link by clicking on my username.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I ordered my BT broadband in September and was up and running at the beginning of October. 5 days after broadband commenicing I claimed my Sainsburys voucher online. I am still waiting to get it.
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Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hi,
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Quite surprised to see how many other people are having/or have had problems (shouldnt be suprised really)
I singned up to move fromm EE to BT infinity on 21st Nov 2014 and at the time the Sainsburys voucher was valued at £100. this was one of the contributing factors that led me to choose BT.
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1. I was anew customer to BT
2. I used BT. com to apply for it
3. I applied for BT Ininity
I was given a service start date of 5th Dec 14, however that day came and went and was not activated, after contacting them and been told to wait a little longer, this carried on until 15th Dec when I was told during one of my many phone calls to customer services that they are unable to take over the EE line for some reason or other and that it would be quicker to put me in a second line and sort out the other one later.
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I am now looking to see if I can leave BT without having to pay, as I feel they have failed their side of the contract I took up with them.
Any help on this matter would be appreciated.
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Hi tbjay,
Thanks for taking the time to chat with me again today.
Apologies for the mix up receiving the voucher but the main thing is you've received it now.
The problem was due to you having to cancel your original order and when my colleagues were looking at this, they were doing it on the basis of the new order placed and that's why they were saying you weren't eligible.
Whenever I picked up your case, I went to them providing the original order reference from the order you placed online and told them to make their decision based on those details. It's great to see from following up today that they've sent the voucher out now and that you've received it.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wrong Amount in Local Currency

Hello, every body.
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HI
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Sainsburys Voucher not received

I signed up to BT early January and I still havent received my £125 Sainsburys voucher. Please can someone let me know what I need to do? I have called a couple couple times and the BT staff havent been very helpful.
Solved!
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Please use this form to chase up your Sainsbury Gift Card.
https://bt.custhelp.com/app/contact_email/c/6090
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Sainsburys Voucher - Wrong Amount

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