Sales order cancel

1)Can we cancel the Sale order
2)Can we reject the Sale order, if yes how
3)Sale order is crearted but not delivered, customer made down payment through pament card and its captured in SO, now customer  want to cancel the SO, how payment return to cutomer, pls help providing steps in system settings.

Hi,
Didn't get your query, posted second time in response:
Here, I am re-framing my Answer:
Hi,
1.We can't cancel the Sales Order, once created. We may delete it (provided no further processings, i.e. Delivery, Billing etc.. have been made out).
2. We can reject sales order either:
i). At Header level:
On the top, just before the Tab: Orders, there is one Tab: Reject Document (Ctrl+F10). Click the tab.
On another window, Select the Reason for rejection and Save. This will reject the Sales Order (at Header Level), completely.
ii). At Item Level - for a particular line(s)
Select the line(s) and Click Tab: Reason for Rejection at Item-Level screen. Mention reason for rejection for the line(s) and SAVE.
As far as No. of Orders per customer is concerned, one of the criteria could be Credit Check. You may cancel all the order (Rule 2).
Best Regards,
Amit

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