SAP C4C(Cloud for Customer)

Hi,
I am SAP CRM consultant, i am very much interested in SAP cloud for Customer
Can anybody suggest me SAP C4C Career Path ?
Regards,
Nawed

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

Similar Messages

Integration of Oracle and Snap Engage with SAP Cloud for Customer

Hello,
We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
Is it possible to do it using custom APIs without engagement of any middleware system?
Thanks,
Shikha

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

How to - Extract data from Cloud For Customer into SAP HANA system

Hello Community,
I have a requirement for extracting the existing data from Cloud for Customer into separate SAP HANA Box.
Is it possible to achieve the same ? If yes, Please guide me for the same.
Awaiting quick response.
Regards
Kumar

Hi Kumar,
In addition to what Thierry mentioned you could also use the C4C integration via standard Operational Data Provisioning (ODP) interfaces. This integration was acutally built for SAP BW and allows you to access any C4C data sources. From my perspective you can also build upon that for a native SAP HANA integration. Please also have a look at this guide: How To... load SAP Business Suite data into SAP... | SAP HANA.
Besides that question let me also add the following: SAP Cloud for Customer already runs on SAP HANA since Nov. 2013. You may also use the powerful built-in analytics within C4C for analyzing data and any of your reporting demands. If your report should consider external data as well, you can combined the existing C4C data source with an external, so-called Cloud Data Source. More infomation is published in the C4C Analytics Guide: http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-3.pdf.
I hope this helps...
Best regards,
Sven

SAP HANA Cloud Portal : Configuration of HCP with Cloud For Customer

Hi Experts,
In our organization we have C4C system we have requirement to configuration with SAP HANA cloud Portal.
1) What are the steps require in Cloud For Customer?
2) What are the steps require to access the HANA Cloud Portal and Configure it?
3) How to integrate Cloud For Customer with HCP?
4) How to create Websites and Add the Widget for Tickets and Service request created from cloud for customer?
Any Documentation for this Cloud For Customer and HANA Cloud Portal Configuration please share with me.
Many Thanks,
Mithun

hi,
Please find below the avilable public information about Support site edition -
Support Site Overview : http://scn.sap.com/docs/DOC-50078
Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
CAC Admin guide - (search for configuring portal) - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf
Cloud Portal configuration guide - SAP Mobile Documents
Soon we will put all public guides in a central location.
Thanks,
Inbal

SAP JAM integration with Cloud for Customer

I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
Token Service certificate for your SAPJam company."
Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

SAP Jam Integration with Cloud For Customer error

Hello Experts,
We are integrating SAP Jam with Cloud for Customer tenant. We have followed the instructions that are mentioned in 1311 guide for SAP Jam integration.
But right now we are getting an error on SAP FEED work center and Account View.
Error that we are getting is as follows:
You are not authorized to access /c/C0000209652T.com/widget/v1/feed?wid=1&auth=single_use_token&skin=gr&faces=true&type=follows&num_items=30&avatar=true&live_update=true&mobile=false&post_mode=inline&reply_mode=inline&single_use_token=&locale=en
Kindly help us understand the mistake or step that we might have skipped.
Thanks & Regards,
Chandan Bankar

My example in the document deals with User ID as key_identifier.
ie., we need a unique key which is common to both servers so that we can identify accounts. This is done through assertion attribute exchange.
For eg, if I have an account with userID vatsav in C4C, then I must have an account with same userID in JAM (or vice versa) provided I set UserID for "Account Name Origin" in Step 10.
Doing this way, I am telling JAM that I am using UserID as an assertion attribute which identifies both my accounts in C4c and JAM without any problem. When you login into C4C using vatsav as UserID, it automatically searches feeds for same userID in JAM and displays them in Mashup.
It's a big concept actually. Implementation's already done by SAP.
Hope, I am clear.

SAP Cloud SDK : Cloud For Customer HTML5 Development

Hi Experts,
I have Some questions about the Upgrade to Silverlight -> HTML5.
1) When the Cloud For Customer release the C4C in HTML5 mode with all the available work-center "Application and User Management" and all ?
2) What is the Development software/environment to create custom business objects or enhance the standard business objects using "SAP Cloud Application Studio 14XX" or "Eclipse" software?
3) After Upgrade the C4C into HTML5 what is the language use in development environment?
Many Thanks,
Mithun

Hello Mithun,
1) You can use the work center "Administration" which takes the role of the "Application and User Management" with a hopeful better representation of the business user needs.#
2) At the moment there are no plans to replace the "SAP Cloud Applications Studio" by something else.
3) As long as there are no migration plans, there are also no plans for a "new" langauge
HTH,
Horst

Identify price [Derive dynamic pricing] related fields within sales quote output form in SAP cloud for customer CRM application

We have designed a Sales Quote Output Form using ADLC for SAP Cloud for Customer (C4C). We need to print both header and item level price details like Unit Price, Tax%, Tax Amount, Discount %, Discount value on the output form. We are now struggling to find the actual fields which will carry these values in the transaction. We are using multiple pricing procedures which have different condition types. The struggle is to find the actual condition type while generating the output. Can somebody guide which fields could carry these values which condition type. Can this be achieved without coding. Please guide.
I have added two screen shots for reference.

I am not sure I understand your question. What I think you are asking is in your data binding where is the data for fields in question. That is something you will need to get from whoever defined the data. The connection simply binds the data to your form but determining which field carries that data is not something this group would be able to help with. I would go back to your DBA and ask for a schema or DB reference to show which bindings will carry that data. Does that help?

Training and certification for SAP cloud for customer

Hi,
I want to know if there are any professional training and certification available for SAP C4C.
Thanks

Hi Shweta,
yes there are professional Training for SAP C4C. For example following courses are advisable.
C4C50 SAP Cloud for Customer – Integration with On-premise SAP Solutions
C4C30 SAP Cloud Applications Studio
C4C10 SAP Cloud for Customer - Project Implementation No rating available
Goto Site: https://training.sap.com/shop/sap-search/scheduled-courses?q=c4c
At the Moment SAP finish the C4C Certification Program. So they say it will come in Q1/2015.
You can watch the Progress for the Cloud certification program on SCN in this post:
http://scn.sap.com/community/training-and-education/certification/blog/2014/12/18/exciting-upcoming-changes-for-sap-cloud-certification
I hope this Information helps you
Kind regards
Carola

CTI Connector project SAP Cloud for Customer

Hello Experts,
I am searching for the CTI Connector project used for enabling outbound calls as it is described in the SAP Cloud for Customer CTI Guide:
"Download the CTI Connector project from the SAP Service Marketplace and install it."
Unfortunately, I didn't find anything at the SAP Service Marketplace.
Can anybody help me with that?
Thanks & Regards,
Daniel

Hello, Venkitesh, following your advice we have created OSS ticket about subject of this post.
And already got answer for our OSS ticket. In our ticket (1000000030 from tenant my307081) description we were talking about CTI_connector_project :
"Hello, can you please provide us a link for downloading a CTI_Connector_Project that is mentioned in help section for enabling outbound calls. We can't download it from SAP Service marketplace"
and the answer for our ticket was:
CTI adaptor is available to download from C4C system. Please refer the attachment. We have also attached the same in incident.
Request you to revert with error screen shot in case if you have any issue.
Best Regards,
SAP Customer Success Delivery"
So, it's clear for me that we have misunderstand with SAP Customer Success Delivery employee.
Could you please give us another advice how we can get CTI_connector_project or even direct link?
BR,
Anton.

How to Map ERP account group on SAP Cloud for customer

I am puzzled that i do not find a way to configure ERP Account Groups to SAP Cloud for Customer solution. Am i missing something or some workaround is possible to do have that available in a ERP<-> HCI <-> C4C scenario.
Regards
Apoorva

Hello Apoorva
This is the Business Partner Role Code - it maps to customizing in ERP for:
Logistics - General -> Business Partner -> Customers -> Control -> Define Account Groups and Field Selection for Customers
-ginger

SAP Cloud for Customer Add-In for Gmail

Hi Experts,
How to get C4C Gmail Add-In for for C4C Gmail email integration ??
I try at Chrome Store but didn't find the Add-In. Can someone please share the exact link to download ?
Thank You,
Gaurav

Hi Gaurav,
Please refer this post :
SAP Cloud For Customer and Gmail Integration
Many Thanks,
Mithun

SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
We are trying to build some prototypes for this, however, due to connectivity errors/issues, unable to proceed.
I'm looking for information on:
> What certificates precisely are needed on both Cloud & OnPrem systems?
> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
> Any use case if available from anyone which can demo integration between Cloud solution & ECC/CRM OnPremise solution.
I'd really appreciate responses on this.
Many Thanks
Ankur

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

SAP Cloud for Customer SCN space now available

If you haven't already checked it out, we now have a dedicated space just for SAP Cloud for Customer:
http://scn.sap.com/community/cloud-for-customer
Come join the conversation and engage with product management, solution management, knowledge management, and development from the SAP Cloud for Customer organization.
Cheers,
John

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
Customer Contact Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

SAP C4C(Cloud for Customer)

Similar Messages

Maybe you are looking for