SAP CRM 010 overview 4.0 version.

Dear Friends,
I will be very grateful if someone could send me the pdf file of SAP CRM 010 overveiw of version 4.0 to my mail id which is
[email protected]
Thanks in advance.
Regards
Kris

Hi Kris,
Please find the useful link http://www.sap.com/solutions/business-suite/crm/pdf/BWP_mySAP_CRM_Solution_Overview.pdf
reagards,
Muralidhar Prasad chatna

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Difference between SAP-CRM 2007 UI and previous version UI.

hi,
anyone knows the differences difference between SAP-CRM 2007 UI and previous version UI.
anykind of links or files are helpful.
regards.
raman.

Hi,
actually quite a late response and I think all the rather technically focuses comments have already been given, incl. the link to a really good slide deck, that explains all the technical architecture details on what exactly we did.
From an end user perspective some other statements on what we did:
(1) From an information architecture and visualization perspective we acted based on feedback from our customers in the last years, which led to some restructuring of the screen, e.g. moving the navigation bar from the top area of the screen (horizontal) to the left hand side --> sounds simple but users tend to have problem seeing thing at the top of the screen. We also decided to arrange the information for e.g. an account or an opportunity not in a tab oriented format. Again usability tests in CRM had shown that users often find it hard to see and understand that tabs contain additional information. We now show the details in assignment blocks below the header information in a scrollable format. Vertical scrolling is a behavior of a screen that most users know from their internet experience. Those are just two exampels of what we did in this area
(2) We also have put a large focus on well known web behaviors, like drag & drop and personalization in general, knowing that on the one hand side, no matter what standard UI we deliver, users tend to adapt it exactly based on their needs and wishes. So you will find really easy to understand personalization options everywhere in the new CRM Web Client UI. To achieve this we used lots of web 2.0 techologies that enable especially these easy interactive capabilitites.
(3) Finally, and this relates directly to the arguments mentioned in (2) we focused as well on really easy UI configuration. Again, in every customer project user interface changes are made, to adapt the SAP default to the customers needs. here we invested a lot to make the 60-80% most common UI changes done in projects as easy as possible, that even non-technical people can generally do it (like Power users).
Hope this clarifies some arguments what from the users point of view has been done and what the advantages are.
When you follow the same link as mentioned by Nadine above, you can also find a presentation UI Concept, which explains all the details rather from a users perspective.
Best regards and enjoy the new UI ..and every feedback is very much welcome, only with your feedback we can improve the solution even more.
Ingo

Activation the Standard reports for SAP CRM IN BW 3.5 Version

hi guys
I am working on SAP BW 3.5 version
I have Activated the Satadard Reports for CRM Campaign, Lead, Opportunity in BW 3.5 Business Content
But I don't find the any single Standard Report in BEX.
I followed these Steps ;
BEX - Open - Queries - Info Area
If any One Knows please let me Know, Urgent Requirement
thanks in Advance
Suma

did u try to see that reports in metadata repository
login to bi system
enter RSA1
on the left panel select METADATA REPOSITORY
select LOCAL OBJECTS
then hit Query
TRY TO find ur REPORTS WITH TECHNICAL NAME
if it exists here than u shuld be able to seee in infocube.
if that doesnot make sense
go back to LOCAL OBJECTS SCREEN
hit INFOCUBE
locate ur infocube and select it
now everything with respect to infocube active and available is visible
all char catalog, keyfig catalog, queries etc....

Connecting SAP CRM (or R/3) to FileNet

We are implementing a SAP CRM 5.0 system, and FileNet P8 is to be used as the document repository for SAP CRM.
We are using the FileNet adaptor, called ACSAP for SAP R/3, which allows us to connect to SAP CRM using the generic ArchiveLink functionality. However, we have found that the generic SAP ArchiveLink functionality is very restricted compared with the standard SAP CRM document management (e.g. versioning, creation from templates etc).
For example the documents tab on a SAP object, such as the business partner, allows users to import or create documents from new or from a template. The user will be prompted to enter metadata and this document will have a version associated with it and it can be checked in and checked out by the user. However we are currently using ArchiveLink which requires the user to click "activate ArchiveLink" to create the ArchiveLink folder. In order to save a document in ArchiveLink the user must then import or create a document in the ArchiveLink folder. Unfortunately most of the functionality mentioned previously, such as creation from a template and metadata capture, is not available when creating a document in the ArchiveLink folder. We have also found that due to the lack of metadata the document name is generically assigned and thus is not useful to the user for identification.
In addition it is not possible to force users to save their documents into ArchiveLink, therefore they are able to save them outside of the required document repository. We have been unable to find a good solution to this problem.
So we want to know if it is either possible to:
- Specify that SAP CRM document management use ArchiveLink as its standard document repository?
- Connect FileNet/ACSAP directly to SAP CRM document management without using ArchiveLink?
Has anyone had experience connecting SAP CRM (or SAP R/3) to FileNet, and is able to provide us with some insight?
Thanks
Philip

Question was recreated in DMS group. No answer as yet, but hoping to get answers from SAP soon.

How can we create Versions for Products in SAP CRM

Hi All,
We want use Product Versions in our CRM IC Webclient. We want to be able to select a product and then have a list of versions to pick from. Can anyone tell me if they have configured Versions for Products in their SAP CRM system. If yes, then how did you go about it.
Thanks,
Ramesh Nallabelli

Hi Arup and Shanthala,
Thanks for the prompt responses. Appreciate your help. We want to create Product versions like this: Product: Windows OS Version: 95, 98, XP, Vista, 7, etc.
When I try to create a configurable product, using the Configuration tab, to create or use a product model I see an error message: PME installation with errors The long text is: The environment variable PME_HOME that includes the PME application has to exist locally in order to start the PME from CRM.
This indicates the configuration of IPC in our CRM system. This is something that we have not undertaken so far.
When I use the Poduct Variants tab to create a product variant for a configurable product, I can't edit here. This view opens in a display only mode. After reading some more about this, It looks like variant configuration needs to be used in tandem with ERP variant configuration. There might also be a need to recreate this in the Java configuration engine. We are going to create these products in CRM only, so this might not work for us.
Regards,
Ramesh

Version Compatibility of SAP R/3 4.6 C with SAP CRM 5.2 + CRM middleware

Dear SDN team,
We are trying to Integrate SAP R/3 4.6c with SAP CRM 5.2 using CRM middleware.
We wanted to know the following :
1.Technical and Functional feasibility in integration of CRM 5.2 and R/3 4.6c. What are problems for these versions ? ( In Brief )
2.We are trying to move the Objects BP , Quotes and Products from R/3 to CRM 5.2. Has anyone done this and can someone give us a brief description of the problems while doing the same
3.Any other useful suggestions would be very helpful regarding CRM middleware.
Kindly reply on this post . Points would be awarded.
Thanks and Regards
Dinesh and Ritvij
Email : [email protected]

Hello Ritvij,
Regarding middleware ,are you down loading plants? bacause down load object objects DNL_PLANT is obsolete.
Unusable middleware objects :
DNL_CUST_BASIS3
DNL_CUST_PROD0
DNL_CUST_PROD1
DNL_CUST_SRVMAS
and the master data objects
MATERIAL
SERVICE_MASTER..
Find composite note for middleware at 872533..
What is the leading system for Order creation?
Please refer notes 490932 for more info about transactional doc replication between the two systems.
Please assign points.
regards,
Muralidhar Prasad Chatna

International Address Versions in SAP CRM 2007 WebUI

Hi gurus,
I have activated International Addres Versions in SPRO.
In the SAP GUI, now there's a button 'intern. versions' available in transaction BP. When users create a new business partner, they can enter an address version in the international character set ( i.e. Cyrillic, Chinese, ... )
I was wondering how I can do the same functionality in the CRM WebUI ? Is it possible to something similar ? I didn't manage to insert or display these international address versions ...
Thank you,
Abjuh

Hi,
Thanks for your reply.
I have entered into my user id through su01.
There I could find only one role: SAP_CRM_UIU_FRAMEWORK.
I have removed that role and came out of the SAP CRM system and login to SAP CRM and webui, still by default interaction center page is displaying.
I have checked my role in Org model and no where it is assigned.
Though there is no roles and no assignment in org model, I have a doubt why it is showing the Interaction center screen.
Please let me know, If you have any more suggestions.
Regards
Madhu

How to find the Version of GWI in SAP CRM 2007

How can i find out the version of GWI in SAP CRM 2007.
Thanks
Amar

Hi,
GWI is a groupware plugin for outlook or lotus notes.
If you have installed this plugin you can easily check the version in the settings of the groupware plugin within your groupware.
For example: Outlook -> Extras -> Options -> CRM...
If you need to download and istall the newest version of GWI please check this note: 1443469
I hope this helps.
Kind regards
Manfred

Version of Internet explorer supports SAP CRM 7

Hi:
Somebody knows what is the SAP note that explains which version of explorer supports SAP CRM 7?
Thanks in advance

Hi,
According to the Product Availability Matrix which you can look up for CRM 7.0 at service.sap.com/pam the following versions of Internet Explorer are currently supported:
INTERNET EXPLORER 6.0 WIN 2000 PROF.
INTERNET EXPLORER 6.0 WIN XP 2002 PROF. 32-BIT
INTERNET EXPLORER 7.0 WIN VISTA 32-BIT
INTERNET EXPLORER 7.0 WIN XP 2002 PROF. 32-BIT
INTERNET EXPLORER 7.0 WIN XP 2002 PROF. 64-BIT
INTERNET EXPLORER 8.0 WIN 7 32-BIT
INTERNET EXPLORER 8.0 WIN 7 64-BIT
INTERNET EXPLORER 8.0 WIN VISTA 32-BIT
INTERNET EXPLORER 8.0 WIN VISTA 64-BIT
INTERNET EXPLORER 8.0 WIN XP 2002 HOME 32-BIT
INTERNET EXPLORER 8.0 WIN XP 2002 PROF. 32-BIT
INTERNET EXPLORER 8.0 WIN XP 2002 PROF. 64-BIT
Regards
Gavin

SAP CRM 7.0 and Enterprise Portal

Dear SAP Gurus ,
I have question about the New CRM WEB UI and integration to SAP Enterprise Portal .
We have been using the SAP Enterprise portal for accesing the SAP CRM functionalities before (eg create Opporutnites and Sales Order ). But with the New SAP version(7.0 and 2007 ) its possible to have its own portal.
Now the question is it possible to integrate the NEW SAP WEB UI into the existing portal ? Eg: If we want to have link in Enterprise portal with the Sales Order create functionalyt direlty without going into the stand alone CRM WEB UI . Would it be possible to directly call the Sales order service WEB UI in enterprise portal . Right now what we see is that the NEW CRM WEB UI is stand alone and for these type of fuctionalites the user need to login to the NEW web ui and then go to the create sales order screen .
Is it possible to directly embed the new UI components in the existing SAP enterprise portal ?
Many Thank for your kind advise !
Best Regards,
Ankur

Ankur,
Once you have correctly integrated to Portal following the SAP Note, you will no longer see the CRM Navigation. They will be Portal Navigation. If you have read and understood the note, it will be clear. On an overview, let me explain the steps involved.
1. You create a CRM role (based on some job role) say "Sales Rep" and have configured the CRM Web UI for all the navigation and applications. Like Account maintenance, Opportunities, Sales order create etc. etc.
2. Following the note and running a CRM transaction, you will now "Export" this CRM role to an external file. This file is very similar to a "business package". All the portal roles, pages, iVeiws etc. get created.
3. You will now "Import" this into your portal. Again follow the notes to know the loaction.
4. In the portal, you will assign this "portal role" to your users.
When these users log on to portal, they will see Portal Navigation (not the CRM navigation). So, the main point lies in defining the CRM role and get it working.
Hope you get the point....
Easwar Ram
http://www.parxlns.com

SAP CRM multiple clients possible

Hi,
We have a NetWeaver SAP CRM system (ABAP + JAVA) stack.
We run an internet webshop application on the JAVA stack connected to CRM ABAP stack, client 010. The CRM ABAP stack connects to SAP ERP.
Q1: Is it possible to add a new client 020 in the ABAP stack of the CRM system?
Q2: I don't understand in CRM the connection between the JAVA and ABAP stack. If I add a new ABAP client 020, do I need to copy the JAVA stack/client also?
Who can help me guiding in which direction I have to go?
Note: We want to connect a non-SAP system to client 020.
Overview:
ERP ABAP (client 010) --> CRM ABAP (client 010) --> CRM JAVA stack
non-SAP (legacy system) --> CRM ABAP (client 020) --> CRM JAVA stack
Q3: What are the problems (challenges) I can expect?

Hi Rene,
I think it is not supporting multiple clients. Wait for some additional replies.
Regards,
Ravindra

ICI - How to display custom error messages in SAP CRM

Hello,
we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
them to screen.
Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
running in the background.
Regarding to this topic we've the following questions:
- Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
- Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
Thank you in advance!
Best regards
René Holy

NewUser7 wrote:
Please correct me if I am wrong
I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
HTH

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Variant Configuration in SAP CRM

Hello all
My client is currently using SAP R/3 4.7 and heavily use VC for configurable products and also for pricing but in the process of moving to ECC
Now we wish to explore the possibility of using SAP CRM 7.0 to enable our sales force to use CRM Web GUI to create quotes and sales orders ( in the future) for configurable materials.
My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
3. No changes are possible on the product that can be replicated back to ECC
4. Looking at the forums - I gather that "from CRM 2007 the PME is replaced with WEB UI in CRM. IF you want to do the modeling of a product then u need to use WEB UI and also for generating the KB" - does anyone have any information on this using the XCM ?
If you could please point me to the appropriate help on this topic, I would really appreciate it.
Best regards
Raj

Hi Anne,
Hope you have done the following settings -
The product is marked as configurable in the product master data.
Product configuration is activated. You activate product configuration in Customizing under Customer Relationship Management Master Data Products Settings for Configurable Products Allow Configurable Products for a Product Type . For more information about activating product configuration, see SAP Note 854170.
You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
DJ

Error in AET in SAP CRM 7.0 EHP1

Hi All ,
I have created new table using AET in SAP CRM ehp1 and it has created new z-component and z-table succusfully.
When I opened the component and view and i noticed it has been created two context nodes.
One is Parent and another is z-context and here Parent context node is not refering any base entity.But while creating the new data base table I selected ORDERADM_I as parent object.
PARENT context node base entity is initial and Implementation Class CL_BSP_WD_CONTEXT_NODE .
ZATAB000013 context node Base Entity is ZAEXT_BOL_OBJ000002 .
Beacuase of this parent context I am getting dump "Parent context node is initial".
Thanks,
Venkat

Hi,
I am not sure what steps you habe taken for the AET table view creation.
If you open any sales order and then open an item, you come to item's overview page.
If your requirement was to add a custom table based assignment block on this-item overview page then steps for creation are :
1) Start the config tool from UI and select the Items header view
2) use Display Enahncement button
3) Select NEW on table enhancement
4) create the table enhancement by defining the fields and their properties
5) Once done and clicked on save and generate, then this creates the table view in the component you defined in AXTSYS.
6) AET automatically adds this table view as assignment block on Sales Order Item overview page - where from we began the AET.
7) Then you just have to go to the BT115I_SLSO and select overview page, go to view config tool and pull the AET generated view into displayed block. Save the config and do client copy if your test client is different than customizing client.
That is all. PARENT is MUST because your AET table create a dependant Z bol object with a Z relation to BTADMINI in this case.
The care is taken by AET to bind the BTADMINI to PARENT through component usage on item component controller.
One must understand the requirement given, think about the design and then go for creating the AET. Just running the wizard without understanding what i want and what i am doing is a wrong practice.
You will get a dump if you run the component standalone because obviously PARENT is initial. Who is supplying entity to Parent ? No One and so its initial.
Do you see the Zcomoment/zview in Sales order item compoent's overview page ? it should be there if you have created the AET in the steps i gave.
Did you start AET from sales order header-General data view or sale order item-General data view ?
Incase you do not see your AET created component and view on overview page view config, then you have to create component usage of your AET component and add the view to your overview page. Plus code in WD_USAGE_INITIALIZE method of sale order item component and bind BTADMINI of component controller to PARENT node.
Thus you will not get the PARENT initial and hence no dump.
Thanks & Regards
Suchita

SAP CRM 010 overview 4.0 version.

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