SAP CRM - Genesys: ICI: Cannot register phone line

Hi,
I am working on SAP CRM to Genesys integration over ICI and I am stuck at the first step. We have Genesys setup and I have followed SAP instruction on configuring SAP CRM in site /people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integration-cti-with-the-sap-crm-interaction-center
However I get the following error as seen on ICI trace.
Exception CX_CRM_MCM_EXCEPTION
Exception text General error in the multichannel layer
Message class CRM_IC_APPL_UI_CHMSG
message number 551
message Cannot register phone line
Program name CL_CRM_MCM_SESSION============CP
Include name CL_CRM_MCM_SESSION============CM01P
row number 78
The ICI trace error is
<?xml version="1.0" encoding="UTF-8" ?>
- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
- <SOAP-ENV:Body>
- <SOAP-ENV:Fault>
<faultcode>Server</faultcode>
<faultstring>fault. see details</faultstring>
- <detail>
- <IciErrorCodes>
<areaCode>2</areaCode>
<errorCode>15</errorCode>
<errorText>1 is not available</errorText>
<errorRetry>false</errorRetry>
</IciErrorCodes>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Has anyone come across this issue and what would the possibel issue be?
Best Regards
Loy
Edited by: Loy Pereira on Jul 19, 2010 10:29 PM

HI,
We resolved the issue. It was Genesys config. It was defined as user defined seating instead of free seating.
Regards
Loy
Edited by: Loy Pereira on Jul 20, 2010 11:49 AM

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