Nightmare Customer Service Verizon - DAD cannot connect phone line after fiber installation

Similar to other complaints I have seen online yet Verizon customer service reps deny they have ever heard of the problem. After FIOS installation my ADT system stopped communicating.
We had Verizon FIOS triple play installed last August (2012) after a summer long marketing campaign by Verizon. Several trips to get it. A dropped phone number transfer order and Verizon tried to issue me a new phone number ... that took several attempts to fix.
Sept 2012 Our ADT service calls us to inform us our monitored alarm system stopped communicating since Aug ... I call ADT -they say it was Verizons fault, but could come out and fix it for a fee. It took months to getr back to Verizon
I first spent almost an hour online last night with a Verizon rep who claimed it was not Verizon's fault - Claiming that all the tech had to do was deliver a phone signal to one jack. I called Verizon customer service and wasted time with that rep also. I asked hat a supervisor call and the rep could not confirm that a supervisor would even get back to me.
TERRIBLE CUSTOMER SERVICE - Time to cancel Verizon

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

Similar Messages

ADT cannot seize phone line after fiber installation

I had my phone line switched over to fiber today and now my ADT system cannot "seize" the phone line. It will call out properly but if you are in the middle a call and the alarm is activated it will not disconnect the current call in order to make it's own call out to the monitoring center. Of couse this was working before.
I talked to the tech that installed the fiber and he said his only responsibilty to me was to provide me with a dial tone, period. I also called Verizon tech support and talked to three different people who all told me it was ADT's problem. So now I have to call ADT and incur a fee to have them come out and fix it. So much for Verizon's promise to me that an upgrade to fiber would not cost anything.
Is there anyone is this forum that may have experienced a similar problem? Any help greately appreciated.
Solved!
Go to Solution.

armond_in_nj wrote:... Verizon Digital Voice (if that's what you have and it seems likely that's the case) is capable of using typical alarm system components to transmit alarm system data. Usually the data is transmitted using what's called "Contact ID" data, and usually the connection between the alarm system and the telco lines is handled by a simple device called an RJ31X connector. I suspect that's the case for ADT, but you must check that with your monitoring company ...
Some further thoughts on the issue. Here's a link to demonstrate what's involved in the RJJ31x wiring scheme:
http://wiki.hometech.com/tiki-index.php?page=How+to+Wire+an+RJ31X+Jack
As you can see it appears little "hairy" and in fact there's really only one way to do it correctly. Of course that's what alarm technicians are for, and there's no need for the average user to get into the details.
After thinking about this a while, it occurred to me that what has probably happened in your case is that the VZ install tech never went near your RJ31x connection. He (or she) just did what a normal install requires and got things working. However there are certain requirements for the alarm setup to operate correctly.
The RJ31x mustt be the first device in line after the phone line comes into the building. In old terminology this means that it must be wired in directly after the NID (network interface device) where the phone company hooks up to your house. In this way the alarm can take over the line for all phones downstream.
However with FiOS Digital Voice, this is probably not how your house was connected. I.e., the install tech can connect to your interior phone wiring network at any point and still get all the phones to operate correctly. What doesn't happen in such a case is the alarm is not able to control all the phones downstream, because some of the phones aren't really "downstream."
As convoluted as this seems, the way out is simple: the alarm company must pay a visit and make sure that all your phones are connected (from the VZ ONT) after the RJ31x. This should be pretty easy, and it's really on the alarm company to make it work.
Let us know what you decide and what happens (using your personal service ticket mentioned by Lawrence). Once again, good luck.

Can EE Customer service call me on my phone? I can not call to UK from abroad

URGENT Can EE Customer service call me on my phone? I can not call to UK from abroad

Hi ,
Very sorry this is a public forum no calls can be made.
How can I help with your query?
Thanks.

Phone died when on with a Customer Service agent. Now both phones are dead...What do I do now? Trying to set up my iphone 4S and I have no phone to call them back.

Phone died when on with a Customer Service agent. Now both phones are dead...What do I do now? Trying to set up my iphone 4S and I have no phone to call them back.
I was told I can set up my phone service through iTunes, but I can't seem to figure out where to go at this point. Any help would be greatly appreciated!
Greg

what do you mean, it died? plug it into the power! :-)

How can i connect phone line to capsule

how can i connect phone line to capsule?

The phone line must connect to a modem, then the modem connects to the Time Capsule.

I have several iPod touches and there is always one that cannot connect to wifi. after several weeks it usually rights itself. what is going on?

I have several iPod touches and there is always one that cannot connect to wifi. after several weeks it usually rights itself. what is going on?

Matthew...
Try here > iOS: Troubleshooting Wi-Fi networks and connections

SAP CRM - Genesys: ICI: Cannot register phone line

Hi,
I am working on SAP CRM to Genesys integration over ICI and I am stuck at the first step. We have Genesys setup and I have followed SAP instruction on configuring SAP CRM in site /people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integration-cti-with-the-sap-crm-interaction-center
However I get the following error as seen on ICI trace.
Exception CX_CRM_MCM_EXCEPTION
Exception text General error in the multichannel layer
Message class CRM_IC_APPL_UI_CHMSG
message number 551
message Cannot register phone line
Program name CL_CRM_MCM_SESSION============CP
Include name CL_CRM_MCM_SESSION============CM01P
row number 78
The ICI trace error is
<?xml version="1.0" encoding="UTF-8" ?>
- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
- <SOAP-ENV:Body>
- <SOAP-ENV:Fault>
<faultcode>Server</faultcode>
<faultstring>fault. see details</faultstring>
- <detail>
- <IciErrorCodes>
<areaCode>2</areaCode>
<errorCode>15</errorCode>
<errorText>1 is not available</errorText>
<errorRetry>false</errorRetry>
</IciErrorCodes>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Has anyone come across this issue and what would the possibel issue be?
Best Regards
Loy
Edited by: Loy Pereira on Jul 19, 2010 10:29 PM

HI,
We resolved the issue. It was Genesys config. It was defined as user defined seating instead of free seating.
Regards
Loy
Edited by: Loy Pereira on Jul 20, 2010 11:49 AM

ODI Client cannot connect the datebase after the datebase IP changed

ODI Client cannot connect the datebase after the datebase IP changed.
1,the datebase on mac A,the mac changed ip
2,on the client, tnsping db is ok.
3,use pl/sql ,can connect on the db
4,with odi,changed the repostry URL to the new db IP,throw the exception below
java.sql.SQLException: Io Exception: The Network Adapter could not establish the connection
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:125)
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:162)
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:274)
     at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:328)
     at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:361)
     at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:151)
     at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
     at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:595)
     at com.sunopsis.sql.SnpsConnection.u(SnpsConnection.java)
     at com.sunopsis.sql.SnpsConnection.c(SnpsConnection.java)
     at com.sunopsis.sql.h.run(h.java)
Is anything we need to config after change db machine IP?

yeah,I got it.Everything is ok now.
After change IP,we must open TopologyManager:change the JDBC connection of workrepository which must chose in Designer.
when we open the Designer ,it will connect to db.then coonect to workrepository with original IP.So,we must rechange workrepository's JDBC first!

Cannot connect to iTunes after iOS6 install

Cannot connect to iTunes after iOS6 install. Tried to reset date forward as others have suggested, has not worked. Any other idea's solutions out there?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

Same :(
Do you have any problem with apps? I can download or update apps without problem. Also no problem with podcasts, but no music, no video or movie: cannot connect to iTunes Store :(

TS1368 cannot connect itune store after update ios 6

cannot connect itune store after update ios 6

Hello Dannard Lee,
It sounds like you aren't able to connect to the iTunes Store, or update your device to iOS 8. I would use the troubleshooting from the following article to help troubleshoot the issue, and it seems to be they may be related to one another:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
Regards,
Sterling

How do I add verizon messaging on mulitple phone lines

How Do I add Verizon messaging on multiple phone lines?

rockstarsher,
What an amazing application! Each individual can download the Verizon Messaging application. Once downloaded and messages are sent it will be deducted from your messaging plan.
RobinD_VZW
Follow us on twitter @VZWSupport

Customer Service , verizon

Verizon does not have customer service. They have customer torture. They sell you products that do not work and then even after they take the product back, they continue to charge you for it. No one that answers a phone call knows what is going on and the technical people are no better. If you have any other choices save yourself a lot of hassle and go with any other company than verizon. I have never received such shoddy customer service from any other company. I have never been lied to by so many people as the sales and customer service (lol) at verizon.

A couple of years ago I had difficulty with verizon regarding a VERIZON billing error which meant we had a valid credit due of several hundred dollars. We had no luck resolving the issue and even had our account shut off for non-payment even though the accounts notes (verizon's notes showed the account was due the credit). Finally out of desperation I contacted the State Corporation Commission and lodged a complaint against Verizon. Much to my surprise the very next day a Verizon representative was on the phone (they called me) and correctly applied the credit to our account. I worked with Verizon trying to come to a proper solution and was never properly treated during that time. I ask you to remember we had a Verizon billing error -- not anything that was questionable or that we were unfairly requesting a refund for ---- the credit showed repeated in the representatives notes but was never applied to our bill. Who knows or cares why. Filing a complaint with the State Corporation Commission was SIMPLE and the result immediate. That is my suggestion for a meaningful solution.

Old wiring cannot connect phone or home hub

We have a very old house with old wiring to the main bt box. We had a working phone line and new home hub connected and all was great until we had new windows fitted and the fitters broke the bt box!
We ordered a new identical box from ebay but now cannot work out how to re-wire it. We have tried many configurations but nothing seems to work. At best we get a very crackly phone line, but the wifi box just wont connect (constant red flashing lights).
As shown in the photo the wires are green, black, white (with blue wire taped on) and orange (with white end tape on).
Can anyone help?

speps wrote:
No oval shaped box!
Just the wires coming straight in from outside.
May have to get BT out and pay them to do a whole new rewire
Surely you can insist that your fitters pay for the damage.
[Quote] We have a very old house with old wiring to the main bt box. We had a working phone line and new home hub connected and all was great until we had new windows fitted and the fitters broke the bt box!
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Youview fault nightmare customer service

Having an absolute mare, youview box is faulty been through every reset-reboot step imaginable. No broadband or signal issues at all, getting an intermittent freezing and locking up of the box happening several times a day for the last week.
Phoned up bt Friday passed to four different people, eventually tech support advised to try maintenance mode reboots and if they didn't work phone up and it's clear I need a new box.
Hence this morning phoned up bt again passed cust serv to tech 3 times as nobody has a clue who deals with what and no department wants to take any accountability/help me. Eventually the result is a tech support person reading from a script telling me they need to send an engineer out. (They really don't its clearly faulty hardware)
I have asked for a replacement box to be sent and the tech support person said there was no way this could be done. They also said if an engineer came and didn't find a fault then I would be charged £99!!
I'm not happy with this because its an intermittent issue- if the engineer came now the box is "working" and he could judge it as such. The fault is the fact that for the last 2 weeks and ongoing it will freeze and lock up at least 6 times a day.
I then said I'm not happy with this I'd like the box exchanged and asked to speak to customer service at which point I was hung up on.
55 minutes on the phone Friday and 40 minutes on the phone today passed from pillar to post to absolutely no avail at all.
Please someone from Bt can you read this, contact me and get this resolved because its without question the worst customer experience I have ever had. So far- Awful.

Hi Andygoz,
Thanks for the post. I'll be happy to help you get this sorted, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Nightmare Customer Service Verizon - DAD cannot connect phone line after fiber installation

Similar Messages

Maybe you are looking for