SAP CRM Service - Global role out

Hi Yaa,
We have implemented SAP CRM Service currently and the client want me to assist in roll out of SAP CRM service into other country.
Could some one tell me what are the neccessary steps that needs to be taken into consideration .
What is the methodology that needs to follow, does SAP provides and solution to this kind of implementation.
I would appreciate your valuable inputs.
Points will be rewarded for the gur's who replied me promply, this is very urgent please please advise.
Thanks in advance
Regards
Vani

Hi Vani,
You must consider below points for new roll out in different countries.
Initial phase is - information gathering about Master data.
1. Setting Org model - Get the info on number of org units, positions and it's attributes. This will help you to design Org determination profile.
2. Business Partners - Various types / Roles. Here you have to define different number range/ BP roles etc., You must also consider downloading of BPs from ECC if your landscape has it. You have to plan data migration as well.
3. Products - Needs to be downloaded from ECC
Transactions:
Copy master transactions and configure them to suite business needs.
This is in brief about new roll out.
Remember that the success lies in information gathering.
Rgds
Hari

Similar Messages

SAP CRM Services

Hi experts
Can any one explain me Services Process?
How it works in services system
What are services contract how we will calculate the service
In service, request how we calculate the service
Please explain me complete process
Thanks in advance
Kumar

Hi ,
CRM service : The organisation which are providing service for there sold products mostly implelents SAP CRM Service.
i.e. LG is providing service for there sold products TV, A/C and many more.
Now the scenario is like this each company is having there differnt methods to provide service for products.
Service is always calculated with help warranty period for each product which is sold.And we have to MAP all the Service process for client in SAP CRM.
suppose take this scenario as example :
foe service center of LG :
1) The employee at service center will get a call for providing service for one of the product which was sold by LG e.g. TV.
2) Then at service center end the employee will raise the service order for this LG TV.
3) Now order will contain the header and item data for that LG TV.
4) Then this service order will be processed at various stages e.g after raising the open service order technician will get that ref order no and then technician will visit the customers home for analysing the LG TV then he will again come to service center and updatyes the service order i.e. Is that TV is within the warrenty or not depends on that type of service order will be decide is In Warrenty service order or out waarenty service order.
4) Finaaly it will get settled at the upper most level where that the completed status.
5) One more thing all craeted service orders are getting replicated to ECC as a sales order.
Rest of the scenarios are almost same like CRM Sales.
But in CRM Service you have to face different different Methods of providing service for customer and its tough to MAP in SAP because every Compny is having there on process of giving service to the customers .
Hope this will hep you to understand the CRM Service.reward points expected !!!
Regards,
Amol Tambe.
SAP CRM Technical Consultant.

SAP ECC 6.0 Service functionalities vs. SAP CRM Service functionalities

Hi all,
My name is Chitra. I want to make a comparison between the Service functinalities available in SAP CRM Service. I beleieve SAP CRM has lot more functionalities for Service than SAP ECC. But since I have not worked in Service, I would really appreciate any help in this regard. What are the Service options available in ECC 6.0 . What are the additional functionalities available in SAP CRM Service. Any help in this regard will be very helpful.
You can email me at [email protected]
Thanks in advance,
Chitra

Hello Chitra,
I know it was a long time ago since you posted this thread, but I was wandering if you (or anyone reading the forum) ever got the information requested for comparing CRM Service to SAP ECC Service. I have a similiar requirement for comparing both options.
Your help would be truly helpful,
Many thanks in advance,
Pedro

Product substitution in SAP CRM Service

Hi Friends
To replicate product substitution in CRM I have followed the same steps which SAP has provided in help.sap.com
Product Substitution - Sales Quotation and Order Management - SAP Library
1) After implementing the initial loads using objects DNL_COND_D001,DNL_CUST_PDD products are populated successfully in CRM condition table
1CN/CCRSAP001 .
2) Condition type has created successfully and it was assigned In define determine procedure in Application CRM and in Usage PD.
3) Assigned Condition procedure in Define transaction types to the required process type.
but nothing is happening in CRM Web UI /GUI. Could any one suggest did I miss any steps to activate product substitution .
Thanks & Regards,
Siva Krishna

I got an clue and it is SAP using below function module for product substitution purpose , here it is taking ordered product and looking in pricing tables ( in VMC ) is there any substitution products are available or not . if yes then it is throwing the popup. In my case i haven't received any products from pricing tables so I have populated it in Debug Mode . then I got a popup to select the product with description as Sales Order Item xxxxxx have below substitute products but now I am doing all this process in CRM service order.
FM Naem : CRM_PROD_DET_DETERMINATION_OW
Thanks & regards,
Siva Krishna

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

SAP CRM SERVICE IC WEBCLIENT E-MAIL RESPONSE SYSTEM

Hi
I am new to WEBIC. I am in CRM SERVICE. I want to generate a E-mail to send to the customer automatically with respect to the SLA(Service Level Agreement). With respect to the time delay from Service Ticket(Incident Registration). If the delay is 4hours it should send automatic message with 100%DELAY. If it is 2hours it should send automatic message to customer with 50%DELAY. Can to tell me how to generate E-mails and how to caliculate 50% and 100%. Is I need to insert mathematical expression in any where? Please let me know step by step. Is I need to Define Service, Assign service Manager Profile, Define Repository? let me know clearly. Thanks a lot.
Shrik.

Hello Piotr,
Ok, then that explains it! If you are using ICI, then the emails are stored on the external email server and not in SAP CRM. The Interaction Record in CRM contains a pointer to the email on the server. But if you delete or archive the emails from the server, then you will get the error message in the IC. This is completely dependent on how you configure your external email server. You can certainly have access from the IC, but you need to configure your email server to keep the emails for the desired length of time (i.e., until you archive the Interaction Records in IC).
The other option of couse is to use SAPConnect and the Agent Inbox with or without ERMS (or alternatively SAPConnect and ERMS Push) in which case the emails are stored in the SAP CRM system rather than on the external email server.
Warm regards,
John

SAP CRM 2007 Business role assignment

Hi all,
We are using CRM 2007. and we are trying to assign Business roles to users using the PFCG ROLE ID attribute.
1- We create a PFCG role : "pfcgrole1"
2- We create a Business Role "Businessrole1" and put PFCG Role id = "pfcgrole1"
3- assign the user to the PFCG role "pfcgrole1"
We have two cases :
CASE 1:The user is assigned to a position in Org management but the position does not have any Business roles assigned.
RESULT : The user logs in to CRM, the user gets error message "Logon is not possible because you have not been assigned a business role"
CASE 2:The user is not assigned to any position in Org management.
RESULT : The user logs in to CRM, everything works fine
my interpretation : org management has precedence over business role assignment using PFCG roles and blocks Business role assignment even if the position has no Business roles assigned
Anyone has any idea how to assign business roles using PFCG ROle ID even if the user is assigned to a position without any business roles
Thanks in advance.

Please review these old threads first:
Re: Reg: Business Role
Assignment pfcg-role to user and assignment pfcg-role to business role
There is a lot of technical background on how business role to PFCG role assignment works.
Thank you,
Stephen
CRM Forum Moderator

Vedio classes for sap crm 7.0 services modules.

HI experts,
I am looking out of sap crm services vedio classes ( recorded ) or any similar type,
Please provide me the link.
Thanks in advance
Prajith P

Hi,
The problem we could solve, we modified the function block BEFB_AFTER_IMP.
Thanks
Georg

Roles in BP for SAP CRM 4.0 6.2.2.

I have imported the business package for SAP CRM 4.0 6.2.2 in the portal (EP 6.0 SP2).
After the import of other business packages the roles provided with the BP could be connected to a group or user by user administration > roles.
I cannot find the roles provided with the BP CRM 4.0. When i look in the directory structure on the server, there are plenty of roles in the folder
... > import > business package for sap crm 4.0_6_2_2 > roles.
I have copied some roles to other folders, but still i don't see them in the portal.
Where can i find these roles, or what do i have do to get the roles shown to me?
Thanks in advance,
Timo

Hello,
I have looked in the logfile. I get an object content list where all the roles are mentioned.
Furthur on in the log file it says that the migration of the .par's is succesful. But for some .ivu's i get the warning: The PAR file: com.sapportals.km.par containing profile: 'navigation' was not deployed prior to IVU handling, no template iView can be created ,path searched : par:/applications/com.sapportals.km/components/navigation
This warning is followed by the error (severe) Object was not migrated: Import of iView: com.sap.pct.crm.infocenter.news.AuthorPartnerCompany Failed !
I get this for several .ivu's. All for com.sapportals.km.par.
Since is have had no error on a .par i suspect that i should have imported/installed something else first. But what?
Now i will miss some iviews en pages but i think i should get something since a lot of iviews and pages are migrated successful.
However, in the logfile nothing, beside in the object content list, is mentioned about roles. But i get something about a rolecopier:
The object /com.sap.pct.crm.pad.RoleCopier.ivu is defined for skipping in cms_mapping.properties.
Followed by
SUCCESS: Object was skipped.
And something about a checkrole:
The object /com.sap.pct.crm.pad.RoleCheck.ivu is defined for skipping in cms_mapping.properties.
Followed by
SUCCESS: Object was skipped.
It looks like that this is OK.
And .... later on in the logfile i get the following serie of messages:
- PCD lookup for page: portal_content/com.sap.portal.migrated/ep_5.0/pages/com.sap.pct.crm.pad.RoleCopier did not find target ,Exception message: Child not found: com.sap.pct.crm.pad.RoleCopier at portal_content/com.sap.portal.migrated/ep_5.0/pages, The page will be created
- Page com.sap.pct.crm.pad.RoleCopier was created successfully!
- WARNING: iView com.sap.pct.crm.pad.RoleCopier Was skipped
- Page layout name is com.sap.portal.fullWidth
- SUCCESS: Object was created successful. page id : com.sap.pct.crm.pad.RoleCopier, page title : Role Copier
And the same for the RoleCheck.pag
When i imported the support package for the business package i got 2 roles (com.sap.cnt.crm.container.sapcrm40.all and com.sap.cnt.crm.crm_default_services). I have assigned these 2 roles to a group, but i don't see a new tab.
In the logfile for the support package i get for each rol within the rol SAPCRM40.All the WARNING: StructureObject.handle_Link(/roles/com.sap.pct.crm.container.SapCRM40.All/Customer): The target object of the link (source object) is not available. You can ignore this message if the target object will be migrated later.
Followed by SUCCESS: StructureObject.handleLink(): DeltaLink to portal_content/com.sap.portal.migrated/ep_5.0/roles/com.sap.pct.crm.Customer was created successfully.
The migration of SAPCRM40.All ends with
SUCCESS: Role com.sap.pct.crm.container.SapCRM40.All was migrated successfully.
What is happening here?
Why don't i have the par com.sapportals.km.sap?
What is going wrong with the roles?
Greetings,
Timo

CRM Service Quotation-display the configured smartform output-in SAP GUI ;

Hi All,
I have displayed the SAP CRM Service Quotation using SAP Transaction crmd_order (in SAP GUI not from web UI);
Appreciate if you let me know how I can display the configured smartform output - in SAP GUI ;
I am about to do some changes to the smartform but I dont know how to test;
Thank you very much
Iver - Sorry I am new to SAP CRM

Hi Iver
I think following should work
Go to transaction Data->Actions tab in CRMD_ORDER transaction.
If action is already defined then you can select the action adn see the preview
Regards
Naresh

CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

Dear experts
I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
Christian

Hi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
Hope this helps
Shiloo

Integrating with SAP CRM / SAP ECC apps with SMP 3.0

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Object id for opportunity is created through se38 but that object id doesnt exist in sap crm webui

Hello All,,
i am creating an opportunity from report program (se38) using fm bapi_opportunity_createmulti.
object id is created successfully without any error .
but that object id does not exist when i am giving that object id to sap crm .
please help me out what i am missing or what happen.
Ahmad....

Thanks Arden now its creating i left logical keys and handle in my FM modules.
but i am getting eroor which i have attch please tell me how can i do this .

How to I configure Tax functionality in SAP CRM 2007?

Dear Expert,
Kindly give me the idea of how to configure the Taxation functionality for India. This will be used to calculate the taxes applicable for Service Business.
Kindly give me some inputs to proceed further.
Awaiting your reply.
Thanks,
GJ

Object from external system is not showing the Calling system.
When i do the validate customizing check.
found that in TTE country assigned is U0. How to i change this?
when i try to assign the entries in object from external system. system not allow me to select the calling system only * symbol is coming. How do i fix this?
Check data transfer settting s give me the green result.
Expecting some one to throw me the some inputs to understand the technicality.
awaiting your input.
GJ
Edited by: GJ sap crm service on Mar 4, 2010 2:12 PM

Unix Server - Service 3350 Timed out

Hi,
This is the error that i get when i try to connect to an R3 System through a portal installed on UNIX Platform. It works fine with the Portal on NT Platform.
com.sap.mw.jco.JCO$Exception: (102) RFC_ERROR_COMMUNICATION: Connect to SAP gateway failed
Connect_PM GWHOST=idphl103.phl.sap.corp, GWSERV=sapgw50, ASHOST=idphl103.phl.sap.corp, SYSNR=50
LOCATION    CPIC (TCP/IP) on local host
ERROR       connection to host idphl103.phl.sap.corp, service 3350 timed
            out
TIME        Wed Sep 22 14:05:56 2004
RELEASE     620
COMPONENT   NI (network interface)
VERSION     36
RC          -12
MODULE      nixxi_r_mt.c
LINE        805
DETAIL      NiPConnect
COUNTER     1
     at com.sap.mw.jco.rfc.MiddlewareRFC$Client.nativeConnect(Native Method)
     at com.sap.mw.jco.rfc.MiddlewareRFC$Client.connect(Unknown Source)
     at com.sap.mw.jco.JCO$Client.connect(Unknown Source)
     at com.sap.pct.hcm.pt.showbalances.ShowBalancesDynPage.connectToBackend(ShowBalancesDynPage.java:258)
     at com.sap.pct.hcm.pt.showbalances.ShowBalancesDynPage.createTimeAccountsOutput(ShowBalancesDynPage.java:149)
     at com.sap.pct.hcm.pt.showbalances.ShowBalancesDynPage.doProcessBeforeOutput(ShowBalancesDynPage.java:77)
Has anyone come across this error ever before?
A quick solution to this would be highly appreciated.
Thanks in advance.

First can you ping or telnet from the portal to the R3 system?
If you have connect issues it may be firewall....
John Ryan

SAP CRM Service - Global role out

Similar Messages

Maybe you are looking for