Product substitution in SAP CRM Service

Hi Friends
To replicate product substitution in CRM I have followed the same steps which SAP has provided in help.sap.com
Product Substitution - Sales Quotation and Order Management - SAP Library
1) After implementing the initial loads using objects DNL_COND_D001,DNL_CUST_PDD products are populated successfully in CRM condition table
1CN/CCRSAP001 .
2) Condition type has created successfully and it was assigned In define determine procedure in Application CRM and in Usage PD.
3) Assigned Condition procedure in Define transaction types to the required process type.
but nothing is happening in CRM Web UI /GUI. Could any one suggest did I miss any steps to activate product substitution .
Thanks & Regards,
Siva Krishna 

I got an clue and it is SAP using below function module for product substitution purpose , here it is taking ordered product and looking in pricing tables ( in VMC ) is there any substitution products are available or not . if yes then it is throwing the popup. In my case i haven't received any products from pricing tables so I have populated it in Debug Mode . then I got a popup to select the product with description as Sales Order Item xxxxxx have below substitute products but now I am doing all this process in CRM service order.  
FM Naem : CRM_PROD_DET_DETERMINATION_OW
Thanks & regards,
Siva Krishna

Similar Messages

  • SAP CRM Services

    Hi experts
    Can any one explain me Services Process?
    How it works in services system
    What are services contract how we will calculate the service
    In service, request how we calculate the service
    Please explain me complete process 
    Thanks in advance
    Kumar

    Hi ,
    CRM service : The organisation which are providing service for there sold products mostly implelents SAP CRM Service.
    i.e. LG is providing service for there sold products TV, A/C and many more.
    Now the scenario is like this each company is having there differnt methods to provide service for products.
    Service is always calculated with help warranty period for each product which is sold.And we have to MAP all the Service process for client in SAP CRM.
    suppose take this scenario as example :
    foe service center of LG :
    1) The employee at service center will get a call for providing service for one of the product which was sold by LG e.g. TV.
    2) Then at service center end the employee will raise the service order for this LG TV.
    3) Now order will contain the header and item data for that LG TV.
    4) Then this service order will be processed at various stages e.g after raising the open service order technician will get that ref order no and then technician will visit the customers home for analysing the LG TV then he will again come to service center and updatyes the service order i.e. Is that TV is within the warrenty or not depends on that type of service order will be decide is In Warrenty service order or out waarenty service order.
    4) Finaaly it will get settled at the upper most level where that the completed status.
    5) One more thing all craeted service orders are getting replicated to ECC as a sales order.
           Rest of the scenarios are almost same like CRM Sales.
    But in CRM Service you have to face different different Methods of providing service for customer and its tough to MAP in SAP because every Compny is having there on process of giving service to the customers .
    Hope this will hep you to understand the CRM Service.reward points expected !!!
    Regards,
    Amol Tambe.
    SAP CRM Technical Consultant.

  • SAP CRM Service - Global role out

    Hi Yaa,
    We have implemented SAP CRM Service currently and the client want me to assist in roll out of SAP CRM service into other country.
    Could some one tell me what are the neccessary steps that needs to be taken into consideration .
    What is the methodology that needs to follow, does SAP provides and solution to this kind of implementation.
    I would appreciate your valuable inputs.
    Points will be rewarded for the gur's who replied me promply, this is very urgent please please advise.
    Thanks in advance
    Regards
    Vani

    Hi Vani,
    You must consider below points for new roll out in different countries.
    Initial phase is - information gathering about Master data.
    1. Setting Org model - Get the info on number of org units, positions and it's attributes. This will help you to design Org determination profile.
    2. Business Partners - Various types / Roles. Here you have to define different number range/ BP roles etc., You must also consider downloading of BPs from ECC if your landscape has it. You have to plan data migration as well.
    3. Products - Needs to be downloaded from ECC
    Transactions:
    Copy master transactions and configure them to suite business needs.
    This is in brief about new roll out.
    Remember that the success lies in information gathering.
    Rgds
    Hari

  • SAP ECC 6.0 Service functionalities vs. SAP CRM Service functionalities

    Hi all,
    My name is Chitra.  I want to make a comparison between the Service functinalities available in SAP CRM Service.  I beleieve SAP CRM has lot more functionalities for Service than SAP ECC.  But since I have not worked in Service, I would really appreciate any help in this regard.   What are the Service options available in ECC 6.0 .  What are the additional functionalities available in SAP CRM Service.  Any help in this regard will be very helpful.
    You can email me at [email protected]
    Thanks in advance,
    Chitra

    Hello Chitra,
    I know it was a long time ago since you posted this thread, but I was wandering if you (or anyone reading the forum) ever got the information requested for comparing CRM Service to SAP ECC Service. I have a similiar requirement for comparing both options.
    Your help would be truly helpful,
    Many thanks in advance,
    Pedro

  • Unable to view Spare Part Components in SAP CRM Service Order

    Hello All,
    We are implementing CRM 7.0 Ehp 2.0
    As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
    SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
    However in our case we are not able to achieve the desired results.
    Following configurations are done
    1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
        Material 4561 is the main product and 4562 is the component
    2) The item category for the main product is YRVS where the customization for structure scope is done
    3) For the Product Proposal customization's, I have created a new method schema
    4) The transaction type and the sales org are assigned to the method schema
    5) However now when I am creating the service order, I enter the sold to party, the product id
    6) Next  I go to the line item to click on product proposal.
    7) The system issues the below message
    Please advice if I am missing on any configurations.
    Kind Regards
    Atul

    Hi Raghavendra,
    Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
    Now  in the product master , I am now able to view the tabs(screen shot attached)
    Next I create my BOM in ECC with BOM Usage 5 and save the same
    Next I run the initial download for the adaptor object  BOM in SAP CRM
    When I check in commpr01 for the material 4561 the component and the main material have not come.
    Can you please advice further.
    Kind Regards
    Atul

  • How to mark product mandatory in SAP CRM Opprotunity and Quotation?

    Hello All,
    We are using SAP CRM 4.0 and have one requirement as follows:
    Through Configuration ,I am not able to find the the way to mark mandatory for the fields Product , Description,Quantity,Exp.total Value under the Products Tab for the Opportunity. Also the field product under products Tab for the Quotation.
    Can this be done through Config or Technically?  please provide the steps for the needful and also advise do i need to put this at header or item level?
    Thanks in advance.
    Cheers
    Sreedhar

    Hi, Sreedhar
    You have to write program for Badi ORDER_SAVE or use incompleteness check.
    How to maintain the fields mandatory in Opportunity and quotation SAP CRM?
    making activity reason as incompleteness field
    Denis.

  • SAP CRM SERVICE IC WEBCLIENT E-MAIL RESPONSE SYSTEM

    Hi
    I am new to WEBIC.  I am in CRM SERVICE.  I want to generate a E-mail to send to the customer automatically with respect to the SLA(Service Level Agreement).  With respect to the time delay from Service Ticket(Incident Registration).  If the delay is 4hours it should send automatic message with 100%DELAY.  If it is 2hours it should send automatic message to customer with 50%DELAY.  Can to tell me how to generate E-mails and how to caliculate 50% and 100%.  Is I need to insert mathematical expression in any where?  Please let me know step by step.  Is I need to Define Service, Assign service Manager Profile, Define Repository?  let me know clearly.  Thanks a lot.
    Shrik.

    Hello Piotr,
    Ok, then that explains it!  If you are using ICI, then the emails are stored on the external email server and not in SAP CRM. The Interaction Record in CRM contains a pointer to the email on the server. But if you delete or archive the emails from the server, then you will get the error message in the IC. This is completely dependent on how you configure your external email server. You can certainly have access from the IC, but you need to configure your email server to keep the emails for the desired length of time (i.e., until you archive the Interaction Records in IC).
    The other option of couse is to use SAPConnect and the Agent Inbox with or without ERMS (or alternatively SAPConnect and ERMS Push) in which case the emails are stored in the SAP CRM system rather than on the external email server.
    Warm regards,
    John

  • Filter on product search in SAP CRM 2007 User Interface

    Hi Experts,
    I have the following requirement: we need to have the possibility to filter the Products in the Product search in the user interface based on the User's sales organization. Meaning that, if a user belongs to Sales Organization A, he will be able to see ONLY the products belonging to sales organization A.
    Can anybody of you Experts, suggest a way to implement this via standard SAP and not via an enhancment if possible?
    Thanks in advance to all of you.
    MC

    Hi Michele,
    maybe have a look at BAdIs COM_PRODUCT_SEARCH and COM_PRODUCT_SE. Did not try them myself but they are for enhancing searches in product.
    cheers Carsten

  • How can we create Versions for Products in SAP CRM

    Hi All,
    We want use Product Versions in our CRM IC Webclient. We want to be able to select a product and then have a list of versions to pick from. Can anyone tell me if they have configured Versions for Products in their SAP CRM system. If yes, then how did you go about it.
    Thanks,
    Ramesh Nallabelli

    Hi Arup and Shanthala,
    Thanks for the prompt responses. Appreciate your help. We want to create Product versions like this: Product: Windows OS Version: 95, 98, XP, Vista, 7, etc.
    When I try to create a configurable product, using the Configuration tab, to create or use a product model I see an error message: PME installation with errors The long text is: The environment variable PME_HOME that includes the PME application has to exist locally in order to start the PME from CRM.
    This indicates the configuration of IPC in our CRM system. This is something that we have not undertaken so far.
    When I use the Poduct Variants tab to create a product variant for a configurable product, I can't edit here. This view opens in a display only mode. After reading some more about this, It looks like variant configuration needs to be used in tandem with ERP variant configuration. There might also be a need to recreate this in the Java configuration engine. We are going to create these products in CRM only, so this might not work for us.
    Regards,
    Ramesh

  • Vedio classes for sap crm 7.0 services modules.

    HI experts,
    I am looking out of sap crm services vedio classes ( recorded ) or any similar type,
    Please provide me the link.
    Thanks in advance
    Prajith P

    Hi,
    The problem we could solve, we modified the function block BEFB_AFTER_IMP.
    Thanks
    Georg

  • External product catalog integration with SAP CRM

    Hi Forum,
    I want to integrate a third party Java based product catalog with SAP CRM.
    Currently, ISA is being used as the front-end.The CRM has a product catalog which is being used.
    In place of this I want to add an external product catalog.
    This is for a B2C shopping website. The user will browse through the external catalog and the selected products should be added to the shopping basket of ISA.
    I'm aware that the Open Catalog Interface (OCI) is used for this purpose in B2B using SRM server.
    Is there a similar interface for B2C applications?
    Aditya Karajgi

    Hi Pratik,
    I dont think you understood my question.
    What I want to implement is something like Open Catalog Interface (OCI) which is used in B2B implementations.
    The catalog will be created by an open source content management system.
    Product categories will be created and maintained using this system.
    Users will browse the catalog and select products.
    These selected products will be added to the shopping basket in Webshop.
    We dont want to get into the complexities of using JCo or IDocs for this.
    There should be some interface which is similar to OCI for B2C applications.
    Thanks and waiting for ur response.
    Aditya

  • Event controlled product substitution case in SAP IS Retail

    Requirement: Event controlled product substitution case
    SAP System: SAP ECC 6.0 with IS Retail and without F&R and APO
    To check for the available stock of original material and replace it with a FU/Replacement material if the stock is zero or less than the ordered quantity (in a STO).
    We have done the following to achieve this:
    1.     SAP IMG: Maintain Follow up Categories
    Created a Follow up category number: 01
    FU Category: Replacement material
    Priority and Validity: checked
    Check cycles: No check
    2.     Using T code: WRFFUART, we have assigned a replacement material to a original material and provided validity period with priority 01.
    Issue: While creating a STO or at the time of Delivery creation, the original material is not getting replaced with the substitution material (depending on the stock situation)

    Hi,
    is this issue still open?
    Does the replacement article have stock?
    Have you activated the substitution processing?
    In the article substitution - application-specific control profile how have you maintained the parameter Quantity Control for Replacement Articles - Event Controlled? There will no quantity from the replacement product ordered when you use option 'Original Article with Available Quantity; If 0: Substitution Article with full quantity').
    Kind regards,
    Rainer

  • CRM Service Quotation-display the configured smartform output-in SAP GUI ;

    Hi All,
    I have displayed the SAP CRM Service Quotation using SAP Transaction crmd_order (in SAP GUI not from web UI);
    Appreciate if you let me know how I can display the configured smartform output - in SAP GUI ;
    I am about to do some changes to the smartform but I dont know how to test;
    Thank you very much
    Iver - Sorry I am new to SAP CRM

    Hi Iver
    I think following should work
    Go to  transaction Data->Actions tab in CRMD_ORDER transaction.
    If action is already defined then you can select the action adn see the preview
    Regards
    Naresh

  • CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

    Dear experts
    I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
    This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
    For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
    Thank you in advance for all helpful replies!
    Christian

    Hi,
    As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
    Hope this helps
    Shiloo

  • Integrating with SAP CRM / SAP ECC apps with SMP 3.0

    Hi All,
    I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
    1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
    2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
    3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
    Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
    Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc...   which are all available in the SAP Portal.
    Please help me on the same.
    Thank & Regards,
    Ranjith Lingala
    +91-9985241328

    Hi All,
    I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
    1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
    2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
    3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
    Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
    Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc...   which are all available in the SAP Portal.
    Please help me on the same.
    Thank & Regards,
    Ranjith Lingala
    +91-9985241328

Maybe you are looking for

  • How do I eliminate the text boxes?

    I have made ibooks before however this time I get the text boxes in pretty much every page.  I delete the page start again to make a full page picture on a blank page and the text boxes appear again.  I cannot figure out how to eliminate the text are

  • Oracle Upgrade 9.2.0.5.0 to 10.2.0,2

    Hi! Please help!, We are doing an oracle upgrade from 9.2.0.5.0 to 10.2.0.2 in HP-UX but the DBUA stops with the following in the logs: In the user trace I see this: ORA-942 on service$ trapped and ignored during OPEN for migrate unexpected exception

  • Getting: Do you want to save changes? When there are no changes?

    Forms [32 Bit] Version 10.1.2.3.0 (Production) Oracle9i Enterprise Edition Release 9.2.0.8.0 - 64bit Production I have a form that always prompts me if I want to save changes after querying a record and then exiting or trying a new query. I cannot fi

  • Local Time Machine backup then move to Airport?

    Can you do a local time machine setup of a new drive, then move it to your Airport? I heard it does it differently on the Airport so you should just initialize it from the Airport. Wanted to ask here before I start a long backup

  • Replenishment truck by 3rd Party

    Hello Gurus, I have in hands the definition of a flow to do the replenishment of materials either from a Subcontractor (defined as a Plant) or a real Subcontractor (Vendor). This should be working according to some min/max quantities and also critica