SAP CRM Topics...

Hi Experts,
Can you tell me about the below given topics in SAP CRM
1. Implementation Cycle
2. Query Wizard
Regards,
Bharath

answered.

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Looking for list of topics in sap crm

hi every one,
i was looking for list of topics in sap crm as i was entirely new to sap ..
so pls guide with links for getting documents related to the topics.
it would be nice, if i good glance about the topics and the documents related to it as soon as possible.
and let me know how far CRM would survey in the market ...

HI,
Start to research SAP CRM by WIKI:
http://wiki.sdn.sap.com/wiki/display/CRM/CustomerRelationshipManagement
Denis.

ICI - How to display custom error messages in SAP CRM

Hello,
we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
them to screen.
Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
running in the background.
Regarding to this topic we've the following questions:
- Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
- Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
Thank you in advance!
Best regards
René Holy

NewUser7 wrote:
Please correct me if I am wrong
I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
HTH

Variant Configuration in SAP CRM

Hello all
My client is currently using SAP R/3 4.7 and heavily use VC for configurable products and also for pricing but in the process of moving to ECC
Now we wish to explore the possibility of using SAP CRM 7.0 to enable our sales force to use CRM Web GUI to create quotes and sales orders ( in the future) for configurable materials.
My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
3. No changes are possible on the product that can be replicated back to ECC
4. Looking at the forums - I gather that "from CRM 2007 the PME is replaced with WEB UI in CRM. IF you want to do the modeling of a product then u need to use WEB UI and also for generating the KB" - does anyone have any information on this using the XCM ?
If you could please point me to the appropriate help on this topic, I would really appreciate it.
Best regards
Raj

Hi Anne,
Hope you have done the following settings -
The product is marked as configurable in the product master data.
Product configuration is activated. You activate product configuration in Customizing under Customer Relationship Management Master Data Products Settings for Configurable Products Allow Configurable Products for a Product Type . For more information about activating product configuration, see SAP Note 854170.
You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
DJ

Relevance Engine in SAP CRM 7.0

Does SAP support or have Relevance Engine concept in SAP CRM 7.0 or any plans for SAP to build this process.
Some brief on relevance engine (taken from Lead PAC )
How does the Relevance Engine Work?
In a nutshell, at the core of the LeadPACu2122platform is online audience data. We u201Cgroupu201D people based on business demographic data such as industry, company size, job function, seniority, subscription information, business registrations and more. Each group is then associated with thousands of B2B ad categories and topics based on aggregated, non-personally identifiable behavioral information.
When you launch your campaign, the LeadPACu2122 Relevance Engine automatically identifies those groups that are most likely to find your ad relevant, based on responses to previous, similar campaigns.
The Relevance Engine includes a vast library of topics, grouped into categories. This topic-level grouping allows the Relevance Engine to tap into behavior across similar topics. The library is constantly expanding as more and more topics are added and associated with one another. This real-time, adaptive prioritization ensures that, at all times, your ads are reaching the most relevant people.
Relevance Scoring
For each campaign, the Relevance Engine identifies which groups are included in the list. For each group, it calculates a score based on that groupu2019s aggregated responses to the same or similar topics. Past behavioral responses are weighted according to a series of rules.
For example:
u2022 Different responses, such as opens, clicks and unsubscribes, are weighted differently
u2022 A recent click for the same topic has a heavier weight than a click that happened six months ago.
u2022 A click for the same topic has a heavier weight than a click for a related topic.
As each group is scored, they are ranked in decreasing order of relevance. Groups that fall below a certain scoring
threshold are omitted from the campaign. The groups that will find the ads most relevant are selected to receive
the campaign, and scores and rankings are recalculated real-time as those people respond to the ad.

Hello chetan,
I just have the same question.... Is there a too or functionality in CRM 7.0 that covers a Lead scoring?
What was your result? What was your solution?
Thanks,
Martin

Need some help in SAP CRM ISA.

hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloor

Hello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
It is also good to have ABAP development and debugging knowledge to do good development. Basic understanding of the request - response cycle - the Java to ABAP integration are all good topics to focus and learn.
You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com

MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
1/ I am wondering if SAP CRM 2007 can convert the MS Word generated and populated documents into .PDF. Possibly immediatly.
2/ Can the MS Word generated and populated documents be saved by SAP CRM 2007 as .XML files?
Thanks again.
Dear All,
On my project, there is a requirement to generate ad-hoc and amendable letters in CRM (2007).
We might have +150 letters so I am thinking about using MS Word integration with SAP CRM to deliver this.
With SAP CRM 2007, I understand that it is indeed possible to generate WebServices that will then be consumed by Word templates through the mail merge functionality. So agents will not have to enter BP name, address and so on. All this can be done by configuration which is great.
My point of concern is how to integrate this design to StreamServe for printing purpose (we do not want to go into local printing)
Can StreamServe collects the Word generated document?
Should this Word document be converted as PDF before or can StreamServe do it?
Should StreamServe exploits the XML contents within the Word generated document?
Thanks for your help and insights about this.
Brice.
Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
    Your advice helps me a lot, thank you.
    I upload an XML-Format template Word Doc to server as a MIME Object.
    When OfficeControl is started in Web Dynpro, OfficeControl automatically open the XML-Format template.
   For the first time, I get the XString-type Context attribute bind to the content of the Word Doc,
   then translate it to string, I got the XML-format content, it's great!
   However, after the first time, when I input any new contents in MS Word in Web Dynpro,
   no matter I execute "Ctrl + S" or click the "savedocument" button,
   when I translate the XString Context attribute to String, I got messy code. (but the first time, it is good plain text)
   I use the function module: ECATT_CONV_XSTRING_TO_STRING (good for first time, dump after first time),
   SCMS_XSTRING_TO_BINARY, SCMS_BINARY_TO_STRING (good for first time, messy code after first time).
   My Demo source code is in: (system) SMV --> (local object) zhaode --> (Dynpro Component) ztest_office_control
   core source code is as:
   clear itab.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER = lv_datas
    IMPORTING
      OUTPUT_LENGTH = lv_length
    TABLES
      binary_tab = itab.
CALL FUNCTION 'SCMS_BINARY_TO_STRING'
    EXPORTING
      input_length = lv_length
      mimetype = 'text/plain; charset=utf-8'
    IMPORTING
      text_buffer = lv_datas_string
      output_length = lv_data_len
    TABLES
      binary_tab = itab.
    Can you give me some advice?
Best Regards,
Derek

SAP CRM Interactive Reports in Interaction Center

Hi
I am trying to use SAP CRM Interactive reports. I am aware that we don't need a separate BW serve for it. Do we need a separate local BI client or can we just use them through the IC_MANAGER Role?
What are the settings to enable interactive reports?
How can I create Interactive reports through the Analytics role?
All help is greatfully appreciated.
Thanks
Tarang

Take a look at [SAP Help Topic 'CRM Interactive Reports'|http://help.sap.com/saphelp_crm70/helpdata/en/61/553f78fc3c48c894c082d0fb23ef0f/frameset.htm]
Also you can refer to best practice building block [C41: CRM Interactive Reporting|http://help.sap.com/bp_crm70/BBLibrary/HTML/C41_EN_DE.htm].

Error when connecting SAP CRM to SUP using JCO

Hi Gurus,
we are trying to connect SAP CRM (v 7.0 Ehp1 SP3) to Sybase Unwired Server Platform 2.0 (installed on a 64bit workstation) using JCO.
Following the instructions into the following link:
http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc01283.0200/doc/html/asc1229701333453.html
and given the informationfound into the forum, we performed the following steps:
1) Copy librfc32.dll (32bit) and sapjcorfc.dll (64bit, if not an error
is thrown) to "D:\Sybase\UnwiredPlatform\Servers\UnwiredServer\lib"
2) Copy librfc32.dll (32bit) and sapjcorfc.dll (32bit) and paste them
to C:\WINDOWS\sysWOW64
3) Copy librfc32.dll (32bit) and sapjcorfc.dll (32bit)
to 'D:\Sybase\UnwiredPlatform\JDK1.6.0_24\bin'
4) Copy sapjco.jar (32bit) to
"\Sybase\UnwiredPlatform\Unwired_WorkSpace\Eclipse\sybase_workspace\mobile\eclipse\plugins\com.sybase.uep.com.sap.mw.jco_<version>\lib"
5) Copy sapjco.jar (32bit)
to "D:\Sybase\UnwiredPlatform\Servers\UnwiredServer\lib\3rdparty"
With this configuration, we are able to connect to CRM from Eclipse (Sybase Unwired Workspace) but if we open Sybase Control Center, and we go to Domains -> Connections, we select CRD connection, we go to Properties then we click on "Test connection", SCC remains stuck with no responce. This issue does not allow us to connect to Sybase-SAP
using an Ipad application (the application remains stuck the same).
We also tried to install SapGui, but with no results. Did we place the right files into the right directories? Do you have any suggestions=
Thanks in advance,
Fabio

Hi Pavani
I hope you solved your issue
Ey!.. Im also in a project where I had to connect BODS with SAP CRM, actually I havent even configured the connection, but I would really appreciate if you could share some valuable information with me.
BR
Belinda

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
John

IS MBA DEGREE MANDATORY TO BE A SAP CRM CONSULTANT

HI,
I was bit confused is MBA degree mandatory to become a SAP CONSULTANT. Can we become a SAP CONSULTANT with B.Tech. IF we can become is there any differences between an MBA as a consultant and B.Tech graduate as a consultant.
Thanks in advance.
Regards,
SASI_S.

Hi stephen,
Your blog is so far the best, which I have read, it really is my process to expand my knowledge of SAP.
I thank you very much and I hope that we stay in contact.
Add to your blog, Item 4 (If I could afford it, I would buy access all the material on RKT SAP CRM CRM startting at 40 and building on each release at http://service.sap.com/okp), I would like Later talking to you about it, because I'll work on it.
Otherwise, I wish you nice greetings from Cologne (Germany)
I am very glad recommendations, information
and get rates from you about the topic WebUI client CRM nd 52/2007

Connect two ECC systems with one SAP CRM 7.0

Hi Gurus!
I have to do a customizing for connect two ECC 6.0 and one SAP CRM 7.0, only I need the organizational structure from both systems and they need update when the structure from CRM has changes. The business partner goes to ECCs system by PI interfaces.
Both organization models are different, so I have to maintain and update depending the changes in the business.
But I don't know if this is possible, I don't know if we can do this by Middleware, ALE or PI.
Can you please, give your oppinion about this topic?
Best regards,
Eugenia.-

Hi Eugenia,
Please see note 1084315 which descriibes the the multiple backend scenario.
This should be relevant here.
Best regards
Christophe

Configurations required for PME and SCE in SAP-CRM 2007

Hi Friends
How to configure the PME and SCE in SAP-CRM 2007.
If u have any documentation avilable for those two topics regading the implementation of e-Commerce application.
Waiting for ur reponse..
Regards
Satish.

Hi Mia,
Authorization group is available in the old versions and basically this help in defining new authorization groups and you can define what can be done with these authorization groups as what can be edited and what cannot be and this is done on SPRO. These authorization groups are entered in the authorization group and the user who has this authorization object will be able to work on the account.
So the business role in CRM 2007 has a PFCG role and the authorization profile that you created are assigned to the business role and users are assigned to the business role.
There are also few authorization objects to maintian the BP relationship and see if you can use these combination to check if it meets your requirement.
Hope it clarifies and if useful please reward points
Thanks
Srini

SAP CRM Tables and Fields for Contract start and End dates

Hi Experts,
Please Provide me SAP CRM Tables and Field names for the below.
SAP CRM Contracts start date and End date
SAP CRM Conditions(PROO, K007 etc....) records start and End Date.
Thanks and Regards,
Teja

correction
10 Replies Latest reply: 24 May, 2013 8:38 AM by nishant Vasudev
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SAP CRM Tables and Fields for Contract start and End dates
This question has been Answered.
Teja Dhar 12 Oct, 2009 8:03 PM
Currently Being Moderated
Hi Experts,
Please Provide me SAP CRM Tables and Field names for the below.
SAP CRM Contracts start date and End date
SAP CRM Conditions(PROO, K007 etc....) records start and End Date.
Thanks and Regards,
Teja
Correct Answer by Sreekantha Gorla on Oct 22, 2009 8:22 PM
Hi,
dates will be stores in the table 'SCAPPTSEG'.
I double checked it. This table stores all the date types of one order transactions...
The relationship is as follows..
CRMD_ORDERADM_H- guid = crmd_link-guid_hi
crmd_link-guid_set = SCAPPTSEG-APPL_GUID.
Thanks and regards,
Sreekanth
<:footer>See the answer in context
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Re: SAP CRM Tables and Fields for Contract start and End dates
Robert Jesionowski 14 Oct, 2009 2:23 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
you should try with FM: CRM_DATES_READ_SINGLE_OB or CRM_DATES_READ_DB.
There is something in table SCAPPT and SCGENAPPT.
Regards, R
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 22 Oct, 2009 5:30 PM (in response to Robert Jesionowski)
Currently Being Moderated
    Hi Robert,
I am not able to find contract start date and End dates in the tables SCAPPT and SCGENAPPT.
Can you suggest some relevant tables.
Best Regards,
Teja
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Re: SAP CRM Tables and Fields for Contract start and End dates
Sreekantha Gorla 22 Oct, 2009 2:35 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
Table SCAPPTSEG stores the contract start and end dates.
Thanks,
Sreekanth
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 22 Oct, 2009 5:32 PM (in response to Sreekantha Gorla)
Currently Being Moderated
    Hi Sreekanth,
I am not able to find contract start date and End dates in the table SCAPPTSEG.This is for appointments.
Can you suggest some relevant tables.
Best Regards,
Teja
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Correct AnswerRe: SAP CRM Tables and Fields for Contract start and End dates
Sreekantha Gorla 22 Oct, 2009 8:22 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi,
dates will be stores in the table 'SCAPPTSEG'.
I double checked it. This table stores all the date types of one order transactions...
The relationship is as follows..
CRMD_ORDERADM_H- guid = crmd_link-guid_hi
crmd_link-guid_set = SCAPPTSEG-APPL_GUID.
Thanks and regards,
Sreekanth
Report Abuse
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Re: SAP CRM Tables and Fields for Contract start and End dates
Wim Olieman 23 Oct, 2009 9:12 AM (in response to Sreekantha Gorla)
Currently Being Moderated
    Hi,
I can tell you where the pricing records are saved, replicated from ECC.
The data from ECC table Axxx (e.g. A304) is replicated to CRM table
CNCCRMPRSAPxxx (e.g. CNCCRMPRSAP304).
Here you can find fields TIMESTAMP_TO and TIMESTAMP_FROM.
About the dates: what Sreekantha Gorla stated, about table 'SCAPPTSEG' is correct.
What might help is to execute program "CRM_ORDER_READ". Here you can find
the relevant entries also.
regards,
Wim
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Re: SAP CRM Tables and Fields for Contract start and End dates
Teja Dhar 23 Oct, 2009 4:59 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi Experts,
Thanks a lot for your support.My problem got resolved.
Best Regards,
Teja
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Re: SAP CRM Tables and Fields for Contract start and End dates
rajesh gadamsetty 27 Nov, 2009 12:29 PM (in response to Teja Dhar)
Currently Being Moderated
    Hi Teja
Please let me know how you got the dates. i got the same requirement
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Correction on above mail.
Hi Sanjay,
Can you please help me to find the contract st art date and end date fetching from the table as below
ITEM DATES:
Select guid_set from table CRMD_LINK where guid_hi              = CRMD_ORDER_I-GUID AND
                                                                          OBJTYPE_HI     = '06'
                                                                          OBJTYPE_SET = '30'.
Select * from SCAPPTSEG where APPL_GUID = guid_set.
as from the table scapptseg has some unusal fields which fields to select to get the start date and end date and on what condition and isuppose we need to convert als the same
pls suggest further on same
regards
Arora

Activity or exercises in SAP CRM

Hi,
I've joined SAP CRM classes recently. The problem with me is that I'm unable to practice more as I'm new to this. Can somebody provide with some activities or exercises where in I can practice more.
To be more precise, I need an activity or exercise which will ask me to create an organisational model, create Biz partners for a Role of xyz. Something like this.
Any website or link would be helpful. Thanks in advance.
Sairay.

Hi,
The best way to practice the CRM scenarios is via the CRM best practice documentation found at http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Down load the appropriate scenario guide and configure the system according to the guide.
Also search the SDN forum for various issues on a particular topic like business partner, and then try to simulate the scenario in your system.
Belive me, still I learn lot from SDN. You need to be little disciplined and sincere while going through SDN and reproduing the similar scenarios.
Each issue in this forum is an interview question.
<b>Reward me if helps</b>
Regards,
Paul Kondaveeti

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