SAP retail service orders

Can you please explain the process flow in SAP retail specific service orders? When do we close the service order? How do we receive the notification after the service is carried out?
Franc

Hi Tom Francis,
You can create Service Purchase Order using with Article code or without Article code using transaction code ME21N.
Your line item category should be "D" i.e. Service.
Using ML81N transaction code, you can enter Service Entry Sheet.
Bye,
Muralidhara

Similar Messages

  • ITS - SRS (SAP Retail Service)

    Hi,
    In SAP Retail Store (SRS) which runs on ITS, in purchasing there is a button/link by which we can run 'Store Order Follow on documents', and 'RFAF' standard SAP transaction open. Now what I want is , after clicking on this button/link I want my custom TCODE to be opened. How and where to do this.
    I did my analysis and looks like we have to create or change some service. I found that service to which a tocde is attached.
    Any idea what steps to I need to perform. I mean should I need to create new service for it or change the standard one. Do i need to Publish Services to Internal ITS using program W3_PUBLISH_SERVICES. Please suggest.
    Thanks,

    I found an internet service in SE80 n inside this service there is template created. I found the place where its calling this standard transaction. When I tried to replace this transaction with my custom transaction, then the link got disabled when I run SRS. I can see the link but it's disabled. I cannot click on it.
    Do i need to create a service for custom transaction too?
    Any help.

  • Unable to view Spare Part Components in SAP CRM Service Order

    Hello All,
    We are implementing CRM 7.0 Ehp 2.0
    As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
    SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
    However in our case we are not able to achieve the desired results.
    Following configurations are done
    1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
        Material 4561 is the main product and 4562 is the component
    2) The item category for the main product is YRVS where the customization for structure scope is done
    3) For the Product Proposal customization's, I have created a new method schema
    4) The transaction type and the sales org are assigned to the method schema
    5) However now when I am creating the service order, I enter the sold to party, the product id
    6) Next  I go to the line item to click on product proposal.
    7) The system issues the below message
    Please advice if I am missing on any configurations.
    Kind Regards
    Atul

    Hi Raghavendra,
    Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
    Now  in the product master , I am now able to view the tabs(screen shot attached)
    Next I create my BOM in ECC with BOM Usage 5 and save the same
    Next I run the initial download for the adaptor object  BOM in SAP CRM
    When I check in commpr01 for the material 4561 the component and the main material have not come.
    Can you please advice further.
    Kind Regards
    Atul

  • SAP retail store order configuration

    Hi,
    Could anyone please suggest SAP retail store configuration and master data setting in IS retail system for store order follow on documents creation scenario where "Ware house order is created only if stock exists in DC else third party order".
    Thanks in advance for your valuable inputs.
    Regards,
    Debraj

    Hi Mohan,
    Thanks for the useful link you shared.
    But I am looking for specific configuration and master data set up required for store order creation scenario where " Warehouse stock is created if stock exists else third party order is created"
    This option is activated in POS interface inbound profile for store order control by selecting document categorydefault as "A - Warehouse order if stock exists, otherwise third-party order"
    Just wanted to understand how this option works by requiring what kind of configuration and master data settings.
    Any further suggestions will be really helpful. 
    Regards,
    Debraj

  • SAP Utilities - service order

    Hi all,
    1.how to create a Service order, Disconnection, Reconnection and Maintenance orders in SAP Utilities.
    plz give me the navigation path.
    regards.
    suki

    Hi,
    All these orders can be created using Tcode = IW33. But for Disconnection, Reconnection orders you should like your orders to disconnection document (EC85).
    Thanks,
    Durgesh.

  • Sap Sd service order

    Dear Sir,
    How to configure service order in sap sd from start to end.
    please guide me.
    thanks in advance
    Regds,
    Chetan

    Welcome to the forum.  As a new member, I would like to inform you that there are certain rules and regulations applicable to this forum which you can find to your right screen where it has also been indicated that posting basic / repeated query is not allowed. Please search in this forum or Google it with the same text, so that you will find many threads discussed on the same topic.  Take the inputs from there and update still if you are not able to resolve.  Meanwhile, this thread would be locked.
    G. Lakshmipathi

  • Difference between ICSS service request and stanadard service order srvo

    Hi All,
    Is there any difference between ICSS servicerequest and standard service order srvo. can i use SRVO directly in ICSS instead of ICSS service request.
    Please provide some inputs.
    Thanks,
    Priya

    Hi Priya,
    Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
    A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search.   Service requests can be linked to both registered and non-registered products and installed bases.  Contracts that cover the requested service will be searched for and warranties can be validated as well.  Appointment scheduling for a requested service can be set up as well.
    That is about the extent.
    True end-to-end service order processing is realized only in the CRM Service Order.  Here you can plan the service, execute and bill for a service.  You can maintain items (which cannot be done in a service request) such as spare parts, triggering of availability checks, pricing, credit checks, etc... The system will create a sales order for sales related items, thus executing on order to cash back-end business processes.
    As you can see they are very different.
    ICSS does not support true SAP CRM service order processing thus you cannot use this standard order type in ICSS.
    Deb

  • Errors CRM Service Order - ECC CO posting

    We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .
    An error occurred in system ZDEY240 during account assignment
    Message no. CRM_ORDER_MISC 060
    Diagnosis
    Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
    Transfer Log
    u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
    u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
    u2022     Error occurred during determination of profit center (Notification E IAOM 039)
    u2022     Error occurred during creation of internal order (Notification E IAOM 018)
    If any one has a good idea on how to resolve this please let us know.
    Posted by Piyush Gandhi
    Mobile : 7176505770

    Hi Chetan
    Greetings
    Thanks for your email.
    Ref is made to the issue.
    I am aware of the CRM - ECC CO integration configuration , we have performed all the settings, I was refering to the error log in particular
    Which States:
    An error occurred in system ZDEY240 during account assignment
    Message no. CRM_ORDER_MISC 060
    Diagnosis
    Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
    Transfer Log
    u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
    u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)
    u2022     Error occurred during determination of profit center (Notification E IAOM 039)
    u2022     Error occurred during creation of internal order (Notification E IAOM 018)
    If you noticed there are serval log associated with this error , If any one know exactly what would be the reson which caused this error logs. We have checked all profit center , ecc service materials , Org Data config and found to be OK. Still the error persists.
    Need help to resolve this error.
    Regards
    Thanks
    Piyush Gandhi

  • SAP Retail Store - Store Order - Assortment List

    G'day,
    In the SAP Retail Store (SRS) when selecting the "Store Order" "Assortment List" option I've got a request to add columns to the assortment list ( I've done this via Badi IF_EX_WSAO_DISP_EXPAND ).
    The challenge now is to make fields within the added columns available for user input. (Currently the fields is only displayed).
    Example: I've added columns X, Y and Z in the assortment list.
    There are twenty lines in the assortment list and for each line the field in column Y must except input from the user. When the Post Order button is pushed a ME22 transaction must be submitted for each item in the assortment list.
    I've copied the internet service for WSTA to ZWSTA but don't have sufficient HTML knowledge to change the HTML page to achieve the above.
    Can you please help with a solution.
    Thanks, points will be awarded.

    Hi Mohan,
    Thanks for the useful link you shared.
    But I am looking for specific configuration and master data set up required for store order creation scenario where " Warehouse stock is created if stock exists else third party order is created"
    This option is activated in POS interface inbound profile for store order control by selecting document categorydefault as "A - Warehouse order if stock exists, otherwise third-party order"
    Just wanted to understand how this option works by requiring what kind of configuration and master data settings.
    Any further suggestions will be really helpful. 
    Regards,
    Debraj

  • SAP Retail Project - Assembly Order configuration

    Dear all,
    We are into SAP Retail Project, as per the process we have to generate an assembly order to our internal workshop to assemble the product.
    this assembly order has to generate from sales order. Articles required to assembly will be maintained in workshop only.
    we are not implementing Production module, we are trying to create a purchase requisition from sales order. but the BOM main items purchase requisition is not getting generated and there is no communication between sales order and workshop regarding Assembly process.
    I am expecting an expert advice, with config steps to map this process into sap. Your suggestions will be highly appreciated.
    Thank you
    Raghu ram.

    Hi Mohan,
    Thanks for the useful link you shared.
    But I am looking for specific configuration and master data set up required for store order creation scenario where " Warehouse stock is created if stock exists else third party order is created"
    This option is activated in POS interface inbound profile for store order control by selecting document categorydefault as "A - Warehouse order if stock exists, otherwise third-party order"
    Just wanted to understand how this option works by requiring what kind of configuration and master data settings.
    Any further suggestions will be really helpful. 
    Regards,
    Debraj

  • SAP Retail Store Services

    Hello,
    i want to configure SAP Retail Store Services in Portal (701) (ERP 6.0 EHP4)
    Business Component BP IS-R-SRS 1.40 is already installed.
    But i can´t find a documentation explain the configuration in the Portal Enviroment.
    Can anybody guide me ?
    Regards & Thanks,
    Steven

    HI Steven,
    It looks like you need to use a iView to call the SRS.
    Documentation about the SRS: SAP notes 763210 and 918018.
    Maybe [this|http://help.sap.com/erp2005_ehp_04/helpdata/EN/25/f96c801c124fd1ae205d763585d427/frameset.htm] SAP Help page also can provide you with information.
    I hope this can be (at least) a kick-start.
    Best regards,
    Cristiano

  • Availability check in service order quotation in SAP CRM

    Hello Experts,
    I am trying to establish an availability check for service order quotations in CRM
    Could somebody please guide me through the steps to solve this problem.
    Thanks in advance,
    Itisha

    Hello
    For quotations, only an availability information is triggered and that shows only confirmation when creating but not after
    save. You can find the logic in our standard function module CRM_CONFIRM_DEL_T_SCHEDLIN_EC
    You can also find information in [ online documentation|http://help.sap.com/saphelp_crm70/helpdata/en/45/b67bba228747f5e10000000a114a6b/frameset.htm]
    Regards
    Joaquin

  • SAP EAM Work Order 1.0 and SAP Field Service 1.0

    Hi All,
    Related to these two new applications launched recently by SAP, taking advantage of the fusion between SAP and Sybase (SAP EAM Work Order 1.0 and SAP Field Service 1.0), someone already implemented some of these new features in mobile?
    If someone did, may share some information regarding these new features?
    Best regards,
    Rogério Reis
    Someone can help?
    Edited by: Rogério Reis on Dec 12, 2011 11:33 AM

    Hi,
    Please review the link below
    http://news.techworld.com/mobile-wireless/3280507/sap-announces-new-push-into-mobile-applications/
    Regards
    Carlos

  • Hi i need help sap r/3 service order configuration in detail plz

    hi
    my client has agency business for i need configuration step by step. i need information on service orders how to configure it

    If you haven't already done so then try the troubleshooting for that error code on this page : Apple software on Windows: May see performance issues and blank iTunes Store
    Or there is this which appears to have worked for a number of people : error iTunes Store : 0x80090318 (the solution).

  • POS DM: Stock updates in SAP Retail

    Hi!
    We are implementing SAP Retail (ERP 6.0 EHP4 stack 3), SAP PI (Netweaver PI 7.1 SP 8) and SAP BW (NetWeaver 7.0 ehp1 stack 4, incl BI content 704, SP 3 ) for a client. Their POS system is a 3rd party system, i.e. not SAP POS, and it does not contain any stock information.
    This issue concerns stock updates in SAP Retail using POS DM:
    On the busiest day of year, my client has 347 000 POS transactions in total from all stores, and in one year they have 30 mill POS transactions. My client requires that SAP will provide them with near-realtime information on stock availability, as this is an important way of providing good customer service. The stock information should be available in SAP Enterprise Portal and SAP Retail Store, as well as standard SAP gui transaction. In addition, the webshop (external system) should have as accurate information about stock as possible, at least it should be updated once every 30 minutes.
    My client also has a requirement to be able to create purchase orders during office hours (store opening hours), based on MRP runs. This means they must have as accurate stock levels as possible for running MRP. Stock levels are also used in ATP checks, when deciding whether to pick customer orders from store inventory/stock or to create purchase requisitions.
    All these requirements have led us to believe that the best way to solve this, is alternative A:
    - to update stock continuously during office hours, using WPUBON to create material documents, one for each POS transaction. Sales and tenders will be updated in SAP Retail using WPUUMS and WPUTAB.
    Some challenges this will create:
    a)     It will create 347 000 WPUBONs on the busiest day of year, all within 10-12 open hours.
    b)     If we have same amount of material docs and FI docs, they will use 30% of the available 8 digits within their number ranges per year.
    c)     The idocs will fail if there are article locks simultaneously. (However, this can be handled by updating products only at night time (using batch jobs) and using batch job to handle failed idocs)
    Edited by: Øystein Emhjellen on Jan 4, 2010 2:15 PM

    Alternative B:
    - we have considered to use WPUUMS and WPUTAB, updating stock levels only once a day. The solution we then must use for taking into account actual sales data is described in SAP Note 1088886 - Using the interface for online stock queries. If we choose this, we need to check during the day for each article any sales, to reduce stock in reporting/screens, ATP checks and in MRP runs. We must also create a program to check for articles sold before sending stock data to webshop (external system). (As we do not know which articles have been sold, we must create our own version of RFC - /POSDW/SALES_QUERY_RFC, to enable that the article number does not have to be specified. Rather, the article numbers (and sold quantities) have to be returned to ERP based on what was actually sold.)
    We consider this alternative more risky, due to the need for changing behaviour of standard programs for MRP and ATP check. It will also create a number of RFC calls between SAP ECC and SAP BW.
    My questions on this issue are:
    i)     Will alternative A be preferrable, if hardware requirements are handled?
    ii)     Do you see any additional challenges related to alternative A?
    iii)     Will alternative B be adviceable, concerning the program changes/enhancements involved?
    iv)     Are there standard implementations of SAP ECC, that includes the use of RFC - /POSDW/SALES_QUERY_RFC. I.e. standard programs in SAP ECC that uses the information from this RFC call?
    Thanks for any advice !
    Best regards,
    Oeystein Emhjellen

Maybe you are looking for

  • Problem with login on creative cloud app for windows.

    Hi everyone. Since yesterday I am having problems logging in at Creative Cloud on my windows desktop. I insert the user + password and after a few seconds i receive a message that I just logged off, without event logging in first. Here is a screensho

  • Pdfmaker and lotus notes

    using Acobat 8 pro.pdfmaker tool bar doesn't link up with lotus notes 6.5?

  • What is the exclamation point???

    After dowloading 3 new CD's, everything was erased from my iPod. It still shows the music in iTunes however there is an exclamation point beside ALL of the songs saved before today. I've read lots saying it means it has lost the information but how d

  • Document library: When to rename a file

    Hello, In a document library, I need to rename every file inserted there. For example, the file aa.docx should be renamed in 2014-03-04-aaa.docx. I don't mind doing that before or after the popup window comes with the file's properties. What should b

  • Canvas/work area image gets stuck, doesn't show any changes made?

    For some reason, if I minimize my Photoshop CS4 window for a few minutes and come back to it the canvas image I was working on is stuck for lack of better words. I change the zoom, doesn't do anything, although it shows at the top that I did in fact