Satellite p845t-s4310 incompatible with Microsoft Office Plus 2010

I just bought this laptop at best buy but when downloading Microsoft Office Pro or Plus the Desk top assist stops working properly . After downloading Office the Desktop assist  only shows "programs"  and "links" .The rest of files like "media and entertainment" , tools and utilities", "support and recovery" disappear ...and the files cannot be found...
Very frustrating.
Is there any solution to this problem ??
MC

Satellite P845t-S4310
I can't understand what you're looking at from your description. Maybe you can explain better what you mean and attach some pictures.
Exactly what "assistant" are you talking about?
Are you downloading from Microsoft's site - like here? Exactly where?
Or are you trying to activate the trial version that came on your computer?
Note that you must uninstall the trial version before installing a new version.
   Remove or uninstall Office 2010 Trial
-Jerry

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