Satellite S70-A-11H web camera image quality is not good

Hi,
Running windows 8.1 which came with the laptop.
New out of the box.
As per title.
I find the image quality of the camera image to be very grainy, poor color etc.
When I start the web camera using the search bar on the right, it starts using the Microsoft application, when you scroll down to settings all that is available under settings/options is Photo aspect ratio, Grid lines, Location info.
I have been in touch with Toshiba Tech support who advised to do a Laptop refresh, which I did.
This made no difference.
After which they asked me to find the Toshiba web camera application on the laptop, this should have been in the Program Files folder in the Toshiba folder.
This application does not exist on my laptop.
The tech checked the same model laptop that he had available, which I was told when he selected the web camera, it opened using the Toshiba Web camera application, not Microsoft.
I have looked at other Toshiba laptops with web cameras, and found the image quality to be better. Unable to get to settings as these laptops were on display and in demo mode, hence locked down to some extent.
I can't believe that a web camera in this day and age for this value of laptop to have such poor image quality. My digital camera from 10year ago has better image quality.
I have checked through the laptop, and I do not have this application installed.
I have checked for updated drivers and software for my laptop, and cannot find this application to be applicable for my laptop. Drivers etc appear to be up to date.
I would like to know, do other users of this S series have any issue of camera image quality.
When the camera is selected what application is being used, Toshiba or Microsoft.
Is Toshiba web camera application applicable to Windows 8.1, as I cannot see it listed for 8.1
Does this sound like a hardware fault or a application/software issue.
Any direction or help on this matter would be appreciated, as I am getting to the point of returning this laptop for a refund.
Thanks in advance.
D.
Yes, I have tried using the FORCE!

> The tech checked the same model laptop that he had available, which I was told when he selected the web camera, it opened using the Toshiba Web camera application, not Microsoft.
The Toshiba webcam application is available for Win 7 system but the Win 8 and Windows 8.1 system use the own Microsoft webcam application.
> I have looked at other Toshiba laptops with web cameras, and found the image quality to be better.
Different Toshiba notebooks are equipped with different webcams.
Satellite S70-A-11H was equipped with a *0.92 mega pixel webcam*
A Satellite A660 for example was equipped with an _1.3M mega pixel webcam_
So there is a difference in webcam resolution

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        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