Scamner not working after connecting to a new laptop

connected c5180 to a new laptop.  installed the drivers from the HP website.  when I try to scan a document, I do through all the selections on the screen hit scan and nothing happens.  I get the impression it thinks it's scanning as the display on the laptop has the spinning circle.  afer about a minute the scanner is in a ready state, but nothing at all happens with the device.  The c5180 has a small display, does not show a acan is in progress. 
now when I try to scan from the scan button on the 5180, the display show that a scan is in progress, but nothing happens in terms of a scan actually being done.
Any help with the is much appreciated
Rob

Hello @Rob1216 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help!
Does this issue occur when making a copy as opposed to a scan?
I'd recommend starting with a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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