SCAN/FAX when out of ink

How do I convince my all in one that I don't need colored ink to be able to FAX a black and white document (or any ink at all).
I only use this machine for black aned white copy/fax/scan/print which it is now refusing to do over an issue with the colored ink cartridge. Does this render it a BOAT ANCHOR????? I can understand a persistant warning when out of ink, but this thing refuses to do ANYTHING!!!!!!
Larry

Hi,
We have been talking about this few times: Printers should allow users to scan and fax with empty ink cartridges. Some printers allow this but many don't because they stop during warming up process. Your printer may fall into the second group.
Regards.
BH
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Pixma 410 will not fax or scan when out of black ink?

I ran out of black ink. I just wanted to fax and or scan something and it won't let me past the "check black ink message"Is it not possible to scan or fax if you run out of ink?

Hello. The unit would not be able to send faxes while an ink cartridge is empty. This is because fax reports or fax error reports would not be able to be printed. To scan while a cartridge is empty, hold down the STOP button for about 5-7 seconds. This should temporarily clear the empty warning and allow you to scan. This didn't answer your question or issue? Find more help at Contact Us.

Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hi,
How long is a page on the sender side? If it is a long page like a legal page, it may end up in in 2 pages in the receiver side. Also check on the receiver end, if it is set to 'auto reduction - off' this may happen, try turning it "on".
Also if the sender page is not a long page, try observing the paper that is going into the ADF, it should be 1 page at a time, if pages goes into the ADF continueously, it suggest that ADF is could be faulty.
Set automatic reduction for incoming faxes (for HP printers only)
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large
for the default paper size. This setting is turned on by default, so the image of the incoming fax is
reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the
first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size
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3. Touch Advanced Fax Setup.
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I have a faded streak down middle of page when copying, scanning, faxing only

When I copy or scan a document the copy or scanned page comes out with a faded streak verically down the middle of the page. the faded area is approx 2 3/4 inches wide. I can print from the computer fine, no streak appears on the printed copy. This only happens in copy, scan and probably faxing. I've done all troubleshooting for scanning, faxing and copying for this type of all in one printer. Any suggestions.

Hi , Welcome to the HP Forums! I understand that you have a faded streak down middle of page when copying, scanning, faxing only, on your HP Officejet Pro 8620. I am happy to look into this for you! Please, try the troubleshooting steps within this quality guide, Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, and let me know what happens! Hope this resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

"Could not complete scan" error when using Windows Fax and Scan

"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
"The scan could not be completed due to one or more of the following issues:
Connection to the computer is lost
The scanner is in use
OCR application is not installed"
My PC is a HP Compaq Pro 6300 SFF 64bit, with ethernet cable to the router and ethernet cable to the printer
Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
Power settings have been adjusted to Never for Turn off Hard Disk; Sleep and Hybrid Sleep.
Scanning has been tested with all firewalls and antivirus turned off and in Selective Startup.
The printer has been plugged directly into the power socket.
With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
Any ideas?
regards,
Motorbike

You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
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Printing black &white when color cartridges are out of ink

When color ink cartridges low but black new and full, why can't I print in black and white? All my cartridges were low or out of ink. I had a new black cartridge so replaced the empty one with it, thinking I could then print things in black and white, just not color. It's printing practically blank pages with some faint color on them, not even a smidge of black anywhere.

I have the EXACT same issue, just have a different printer Photosmart C4580...I'd like to know the answer as to why with new black and white cartridge it keeps defauting back to color, even if I select under preference to print B&W...really frustrating.....!!!

I just hooked up my Canon MP830 printer/scanner/fax to my MAC and can print but can't scan. Anyone out there know what to do with this?

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Have you downloaded the approriate Snow Leopard drivers for that printer? Make sure you get the appropriate and latest MP Navigator, as you start scans from the computer, not the all-in-one. Get them from http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp830#DriversAndSoftware

Printing black and white when colour is out of ink

I am currently wanting to print a doc in black and white. The YELLOW is out of ink. it will not allow me to print in black and white. I have changed the printer setting to defalt to black and white but it still will not allow me to print cause of the empty YELLOW ink. Is the a way to bypass the colour ink and just print black and white?
Thank you for your time!
Tanis

Hello @tanabs , and welcome to the HP Forums!
I see you are looking into printing with empty cartridges. Due to the design of the printhead, it requires cartridges with some ink in each slot to ensure there is no damage caused to the printhead.
I am including some info on this:
Ink Usage in Inkjet Printers
Please let me know if you have any questions. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
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My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

I'd like to buy an all-one print, scan, fax wireless laser printer for my Mac. Any suggestions?

Any suggestions for a laser all-one, wireless, print, scan, fax printer for my Mac Air?
Suggestions gratefully accepted.

Yes printers (their drivers mostly) can become obsolete. Laser printers are so inexpensive I would lean that direction (often new ink cost more than a new printer). That being said when you combine functions you make sacrifices. A laser printer/fax would be, in my opinion, the way to go. If you need a scanner I would make it separate.
I have had good luck with HP - the school district I worked for also used (standardized) to HP. At times Epson has worked well with Mac's - and then there are other times. I think as long as you stay with a top tier brand (look at what Apple is bundling with their new sales) you'll be all right.
Of course you budget, the number of times you expect to scan, fax and print should drive the decision.
I have a ~$100 Brother Laser Printer networked through my Mac Pro (it prints wirelessly) and has done so for going on 10 years. I have an HP Photosmart 6800 about the same age. As you can tell I'm not a fan of AIO's.

Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
I purchased a new 940XL magenta cartridge and installed it per instructions. Now I am getting a message that the new 940XL cartridge is empty. I can shake the old 940 cartridge and hear liquid inside. Obviously, the new cartridge is also full. I've tried cycling power, reinstalling the software, etc, with no change in status. If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL. Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
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I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

Officejet Pro 8600 Plus. No automatic scan menu when documents loaded into the auto feeder?

I have a new Officejet Pro 8600 Plus to replace the L7780 which brought up the scan menu when a document was loaded into the autofeeder. How do I get the ne 8600 to do the same thing. I find that I liked the convenience of the auto menu but it does not come up when I load document(s) to be scanned into the auto feeder. Was this feature left off?
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Hi afredb,
I understand you have a new Officejet 8600 Plus and have some questions about the scan feature in comparison to the Officejet L7780. I will certainly do my best to answer these questions for you.
In testing on our own Officejet 8600, I have found that you would be correct, this is a feature that wasn't transferred to the upgraded machines after they stopped making the L7780. There were a few printers in between the L7780 and the 8600, and they didn't have that feature either. I believe the reasoning behind it was that many people use these printers for copying and faxing as well so having the feeder automatically assume it's going to be scanning would have created extra steps for many others. Hopefully this is only a minor inconvenience and you can still enjoy the printer
Hope this helps, have a great day!
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I work on behalf of HP

HP Photosmart 7520 printer window displays "Loading" can't copy/scan/fax from printer.

Our power went out approximately five days ago. Once the power came back on I unplugged our computer and printer, replugged them in tried to restart each. We are set up wireless....through our landline phone service and satelite TV. The PC works fine, I can print from the PC with the HP Photosmart 7520 printer and it prints fine. However, the printer does not display any functions in the printer screen. I am unable to get it to come back so that I can copy/scan/fax. The printer window just keeps displaying the word "Loading" and the circle keeps going around on the printer screen (for 3 hours today.....same thing before....I keep shutting the printer down and retrying to no avail) We did get a message of some error "syntec" not connected. We have no idea what that is. Everything is connected exactly how it was prior to our power going out. The printer is just over a year old. We seem to keep having issues of various kinds with this printer. We are not very tech savy but, can usually get things accomplished on our PC and we have used the printer often to copy/scan/fax. Thanks for any help, much appreciated.

Welcome back to the HP Community @logger2 !
I saw your post about how ever since your power went out, the display on the printer will not function properly, causing you to not be able to scan, copy, or fax. My best suggestion would be to try another power reset (below), and if the screen still does not work properly, to contact us directly to see what your replacement options are for another printer.
Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
R a i n b o w 7000I work on behalf of HP
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C6380 Printer's always running out of ink. Is there a way to check printer use history?

c6380 printer always seem to run out of ink. Is there any way to check printer use history. No one owns up to using it much, but we also seem to run through paper. Maybe the pets are secretly using it?

Hi - This may not be exactly what you're looking for but the Extended Self-Test page does provide a page count. It doesn't give you a history of when pages were printed, but it will at least tell you have many pages have been printed overall.
Hope that helps.
Kevin
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My Officejet 8000 is getting a false Magenta out of ink error that's preventing it from printing.

Even after putting a new Magenta cartridge in it still gets a false out of ink error for that cartridge.

There are several cases where color ink would be used even if you are printing mostly black and white:
Some ink is used to keep the printheads from clogging as they are waved around in the air while printing black.
Color ink is typically used for printing graphics unless "Print in Grayscale" and "Black ink only" are selected. The color drops are much smaller and give better print for graphics.
Ink is used from all colors when a new color cartridge is installed to remove air from the supply tubes.
Black ink is not used to print on photo paper. The pigmented black ink is not compatible with photo paper, color ink will be used even when printing B&W on photo paper.
The document here described how ink is used.
Bob Headrick, HP Expert
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SCAN/FAX when out of ink

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