Scanner and copy colored lines

i have the officejet 4500 all in one printer, it worked great for the longest time and now when i try to copy something it prints a page of colored lines, the same when i scan its just a pageof colored lines, has anyone had this issue? the printer still prints no problem its just the scan and copy function

Hey @jess1860,
Welcome to the HP Support Forums!
I understand that you're having an issue with your copier/scanner on your HP Officejet 4500 All-in-One Printer. I would like to work with you today at resolving the coloured vertical lines that you're experiencing on your copies.
Does the vertical colour lines issue happen from both the flatbed glass and the automatic document feeder on the top of the printer?
If the issue is only affecting the flatbed or the automatic document feeder and not both than it is usually an issue with dirt on the scanning assembly that can be easily cleaned.
However, if the vertical lines are affecting copies from the flatbed and the automatic document feeder than it is either a power issue or a programming failure on your product.
Please follow the steps below to resolve your copy quality issue:
First, make sure your printer is plugged directly into a wall outlet for power.
Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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[http://s14.postimage.org/4cip47ult/A02519.png]
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<pre style="
font-family: Monaco, 'Courier New', Courier, monospace;
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