Scanning, Copying issues with HP deskjet printer 4515

I bought a brand new HP Deskjet Ink Advantage 4518 e-All-in-One Printer 2 weeks back and was able to setup the printing facility in the printer quite easily. But I didnt try the scan and copy features. Today when I try to scan a picture, the printer took a very long time and was displaying the message "Scanning in progress" but really nothing happened. Same is the case with copying as well.
I did try the web scan feature from my printer's webpage (I have connected my laptop and the printer through WiFi), but that also didnt help.
Any ideas on how to solve these issues ?

Welcome to the forums @vijaybadri ,
I read your post about your Deskjet Ink Advantage 4518 not scanning or copying correctly for you. I have a couple of suggestions for you to try. If they do not help, I'd then recommend calling HP directly to see what your options are for a replacement or a trade in.
1. Update the Firmware: Getting the Latest Firmware and Product Updates
2. Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
3. Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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